Preferred Home Services

Harry Engelhardt

2024-04

Matt Bankston from Preferred came and helped when my roof leaked. Did great work. Later replaced my roof and gutters. Matt was great to work with, got a fair price and was very quick to get the job done. I would go to Matt with any of my roof problems and will in the future!

Heather Kopecky, PhD, MBA

2024-05

Tyler was absolutely outstanding! He hung in there to help me. Losing air conditioning is terrible this time of year. His professionalism encouraged me to about other services! He is great human and this company is lucky to have him!!

Ben Blakely

2024-03

Just wanted to reach out and thank Tyler for taking great care of my AC unit. His service was five star A1. He was prompt, professional, knowledgeable and courteous. Best service technician I’ve ever experienced! Thank you again for taking great care of our home AC!

Carolynne Parker

2024-04

I waited a week so I could writeabout my service results. A service repairman named Tyler came to my home to repair my air conditioner. He assessed the problem, discussed it with me and called his company. We decided on a price and he completed the job successfully. Everything is working well at this time. Thank you, Tyler and Preferred !

Daniel Barbarick

2024-05

Tyler was a great help and explained everything that was wrong and fixed. Very accommodating and timely. I would recommend Tyler to anyone and hope to see him again if we need their services.

Jennifer Johnson

2024-03

I've had a lot (and I mean a LOT) of work done on my AC, and this is the first time I can say I am genuinely pleased. Tyler was great - personable, professional, efficient, and effective. Arrived exactly when promised, returned exactly when he promised to, finished exactly when he said he would. Identified the problem within minutes and resolved it same day. I will definitely be seeking out their services again!

Shelby Stevenson

2024-03

Tyler came to my house to do an annual inspection on my unit. He was so kind and knowledgeable! I was unaware that my unit was having some issues due to a leak in my unit but he fixed it no problem! He was very thorough and made sure my unit was running properly by the time he left, answered all my questions I had, and even installed my filters I bought that I kept forgetting to put up. Definitely recommend this company and Tyler!!

Toni Pehl

2024-03

Tyler with Preferred Home Services came to fix our AC. He pretty much diagnosed the problem before he got here just by what my husband told him on the phone. He was super quick, friendly, and knowledgeable. Would recommend.

Lady M Mitchell

2024-04

✨I had a amazing experience with Preferred Home Service for my Ac problem. The tech that was sent to do the work was Tyler McNeil and he went above and beyond his duties to see that all my problems was solve. I thank you again what a wonderful human being you have working for your Compan. Thanks again Ms Miranda D Mitchell 👍🏽🌟🌟🌟🌟🌟

Ray Luna

2024-05

Tyler from Preferred Home Services arrived and supplied quality service. It was timely and friendly! Tyler was very helpful in explaining what we needed to address.

Kimberly Dodd

2024-03

Tyler did a wonderful job of coming out and reassuring us with our air conditioning system. He took the time out to explain everything and we don’t want to have anymore problems with our AC unit but if ever we do, we want him to come back. Thank you Mr. Tyler!

Alyson Edwards

2024-03

I had Tyler McNeil come look at my ac and found the problem in no time. He was very informative on what was wrong with it and what needed to be done. He did the repairs that needed to be done. Overall experience was very good. He's a very nice person.

Amitava Chatterjee

2024-03

Tyler came by my home to service my AC unit. What a great job he has done! He explained every step of the way what needed to be done. I am really happy with his service.

J T

2024-02

I have a Home Warranty and these guys got picked to work on my heater about a month ago unfortunately the same part went out to no-fault of them I’m an electrician and I even get brand new stuff out of the box that does the same thing They came out within 24 hours . I had my heater back on. My appointment was supposed to be between two and four and Matt called me at 11:30 and said hey I have your part can I come by? I just want to thank Matt and the rest of the team for really stepping up and this 16° weather to come and help somebody out, I would definitely would be using them for my other properties with out a warranty these these guys are awesome y’all keep up the good work and stay safe out there.

Ace Nash

2023-05

We have used Matt Bankston with Preferred Home Services with many great experiences since 2018. I always tell my friends to use them, but we want to share our experience. We highly recommend Preferred Home Services as your total home service solution.In 2018 They replaced both aging water heaters for us, and replaced our HVAC system. The installations were great and the crew was very careful inside our home. Both the water heaters and HVAC system have been trouble-free and are excellent quality. The price was great too!Our home will be 20 years old this year, and it still had the original roof. We didn't have any leaks but decided to replace the roof. This month (May 2022) Preferred Home Services completed a new CertainTeed ClimateFlex roof for us and repaired our gutters. They referred us to a great painter that could paint the exterior and even pressure wash. Our home looks brand-new! We are very happy and satisfied with the results and the pictures say it all. Matt is always on-time and responsive to any requests. The crew was extra careful outside the home and they are friendly.We appreciate the excellent service, attention to detail, getting the tough jobs done fast, and making it look easy! Thanks Preferred Home Services! You have earned a customer for life in us!Services: Water heater installation, Gutter repairs, HVAC system maintenance, Install thermostat, Repair HVAC, Install AC, Water heater repair, Roof installation

Nolan Yager

2024-03

Had some work done by Tyler M for some AC Work. He was great when it came to customer service and knowledge. I had a lot of questions that he already knew ahead of time which made me feel more comfortable. Glad I had the opportunity to work with Tyler!

BYOF

2024-03

I was having issues with my home AC & contacted preferred services after viewing the reviews I was sold ! I was fortunate enough to receive the help from a great technician named Tyler I told him what was going on with my AC & he gladly helped & figured out the issue immediately a great team player definitely do not hesitate when calling this company & definitely ask for Tyler.

Jeanine Turner

2024-03

If anyone has problems with your a/c, do yourself a favor and call Preferred Home Services. I called this morning ,Matt and Anthony were here by, noon.Not only were these guys professional and pleasant, they were very knowledgeable and taught me a few things about my unit, and Matt brought by trash can to the door. This company rocks, and is definitely my go to a/c and or heating concerns!

Ashley F

2024-04

Late one night last week I turned my AC on to go to bed. Immediately it sounded like it had imploded and shrapnel was being shot across the house. I called PHS the next morning, totally convinced it was time to replace my entire, 20 yo unit. Tyler came out that day, took one look, and diagnosed it with a loose screw. He tightened it and was on his way.They could have told me my unit was shot and I needed a new one, and I would have believed them. Instead, they worked us in same day and saved us thousands another company may have swindled us out of. I’m very grateful for Tyler’s and PHS’s kindness and expertise.

Monica Alvarez

2021-05

I cannot begin to say enough positive things about this company. Nick, my technician, was thorough and helped me every step of the way. From the quote to getting approved for 2nd chance credit/finance. Nick made sure that I was completely taken care of. I called them out for a quote and they came the same day. Monday, today, I have my new inside and outside unit. They replaced the condenser, compressor, thermostat and I am sure other parts, I don't know the names for. I am more than pleased to say the least, at the service and work provided.They arrived bright and early and got started. Work took longer than expected due to my previous AC not being installed correctly and not up to code(not performed by Preferred Air), yes my house was flipped, little did I know, but Preferred Air changed all that and has increased the value of my home. The installers did a fantastic job! once completed, the guy showed me pictures of the new new unit and the work performed, and explained what they installed and materials used. He even asked if I wanted pictures and I handed him my phone and he snapped the unit upstairs in the attic. My Unit is beautiful!. Again, I am more than ecstatic about this install, as they installers even went as far as to correct the drain issue outside my home. See before and after photos. I love love love how they made sure the PVC piping went to the ground and covered with pebbles. you can see how my home is stained from grass and dirt where the water dripped with the old unit. I even had to block that section off with a gate as my dogs would like that water, not safe. Sorry, some pics are not very well taken, it was night and the flash takes away from the photos. Now I need to work on my landscape game! Once all work was completed, Nick, came by to check all work to ensure it was all accomplished and up to code. Many thanks to Nick and all those at Preferred Air!!! Definitely my new AC/Roofing Service company for life.Services: Heating system installation, Install thermostat, Install AC

Colette Henderson

2024-04

This company is very professional. Tyler was amazing he really knows his stuff. He was very efficient and very professional. I would highly recommend this company.We need more professionals like Tyler.

Ron T

2024-03

"Exceptional experience! From the outstanding service to the high-quality products, my expectations were not only met but exceeded. The attention to detail and commitment to customer satisfaction make this a top-notch choice. A big thank you to Tyler McNeil for your service and professionalism.

Luca Pollonini

2024-04

Terry did a thorough assessment and tuneup of all A/C components and recommended all maintenance steps that I can take for a smooth operation. He was professional, educational and timely.

Eduardo Aleman

2024-05

Tyler did a great job replacing the furnace and coil in my home. Quick job, punctual, and great communication.

Rachel Jacobson

2024-04

Tyler was fabulous. He arrive on time, was efficient and explained my problem in detail and how he was going to solve the issue. I would highly recommend him and the company he works for.

Benjamin Heyman

2024-04

Tyler came by to check up on my system. Everything seemed in good condition and left me with some suggestions. Quick checkup prior to summer complete!

Deivi Vigil

2023-07

It was time for me to replace a HVAC system. I was intrested in Dikin Fit. Daikin is very selective on who installs these HVAC and there is only a handfull of installers to choose from. I Got a quote from a Big name in the area. But I decided to get a second quote. Preferred not only beat the price they talked really good of the Big Name. When I told the Big name that I was going with Preferred they tried to match the price(not beat) and talked down on Preferred. To me that sealed the deal. If your work is good you let your work do the talking. Big name also had no wiggle room to work with me on some challenges I faced. Preferred was more personal the owner Anthony called me personally even gave me his personal phone number to reach him anytime, and even stopped by my home to see the work. He was able to work with me on my challenges I faced so I can get what I wanted. The install crew was amazing, fast and cleaned and left it looking like a new build in my attic. The crew leader even had a conversation with my while he was working just to answer all my questions Installed 2 4ton Dikin Fit quiet efficent and the future of HVAC. Preferred has earned a customer for lifeThanks to Anthony and the Preferred Home services Staff.Services: HVAC system maintenance, A/C system maintenance, A/C system dismantlement

Txnun

2024-04

This company/The home preferred service LLC is a scam. Their technician concluded that the reason for the water dripping through the ceiling was because the air handler was not positioned correctly from the previous installer and needed to have a couple of blocks underneath in order to slope it., (Something that doesn’t make much sense considering the fact that the same air handler unit has been working at the same position for the last one and a half year without any problems or any water dripping through the ceiling.) also he confirmed that he checked and blew into the main drainage line and as a result concluded that drainage line was not clogged. On the second opinion from a different company technician, everything that the first one had concluded was Lie, and not just an innocent lie or a mistake, but a lie with the purpose to scam the homeowner for extra unnecessary repairs where the Home preferred service LLC company could make an extra $1500 profit.As mentioned above a technician from a different company that came for a second opinion found out that the unit did not need to be repositioned at all, and also the main drainage lime was very much clogged, which was causing the water leak through the ceiling. Both of those findings were the exact opposite conclusions of the first technician diagnosis from the Preferred Home services LLC company. As a result of this dishonesty from preferred home service LLC company, the Preferred Home service LLC company is a scam. This was confirmed more so based on the answers and reactions from the preferred home service LLC company owner named Anthony, while he had the chance chance to look at the facts based on his technicians statements/conclusions and to provide a reasonable explanation or handle the issue regarding his technicians lies in a professional way, but instead he chose to start yelling and screaming, just like one that has been caught in a lie or their scam has been exposed would do.They’re trying to scam the homeowners by providing wrong diagnosis to them so they can get some unnecessary work done on the customers’ expense.Don’t waste your time or money with this preferred home service LLC company!

Edward Crowder

2024-03

I want to send a huge thank you out to Tyler Mencil for coming out today and looking at more than what he was asked to do. He went above and beyond his scope of duty and I really appreciate it. Highly recommend him or/and this company.

Jacob Nelson

2024-04

Tyler came out to my house got straight to the point. Figured out what the issue was in 2 minutes and got the outside unit replaced. great service good guy.