Builders FirstSource

Rickey Damiano

2022-05

Giving this 3☆ because I have had good experiences in the past with BMC hanging doors for me and buying trim. However, I went to the physical location and talked to one of the gentlemen there about a door style and was told to email him. I did. Never heard back...probably 5-6 weeks ago. So I called and this same individual answered the phone and I again asked about the door but a more common textured door this time and was told to email again. So I emailed again and at least 10 days went by and nothing. I again emailed just a few days ago and again nothing. Needless to say I will not be buying the door there since I can't even get someone to get the door for me. I still need trim which I will buy there since they have it in stock and I can get it the same day, but overall I am really disappointed since now I need a door very quickly for install to finish up a home remodel that i inquired about 2 months ago.

Cheri Tummelson

2021-05

Ordered a door with jam on a Monday, said it would be ready Friday. Got a call later Thursday stating they didn't have the door I ordered, but did have a substitute. I gave the go ahead and was told it would still be ready Friday. No call Friday and they are closed for the weekend. I called Monday on my lunch break, lots of issues with phone, no one answers then it hangs up. Finally got through, this was at 0800. The guy couldn't give me any info connected me to someone's voicemail. I left a message, no call back. Called again Tuesday. Similar story, come to find out they weren't communicating in the office so they weren't even working on the door. Supposed to be ready on Wednesday at 1200. Called at 1230, they will call me back. Finally called back, it was now ready. Spent 30 minutes at loading dock waiting for my door. I felt like since I wasn't a builder spending thousands of dollars, my business didn't matter. And customer care is definately not on their radar.

Shanara Guishard

2019-05

Absolutely WORST SERVICE EVER! The receptionist Elizabeth Martinez is extremely worthless and is always too busy even when there are no additional customers in the store. What kind of company says that they’re too busy to deal with you?! After hanging up on me several times, her responses is “it’s our phone system so I’m not going to apologize to you”***if you are the owner reading this you are loosing business and need a better face (in every sense of the word) for your business, this lady’s service and demeanor is deplorable!**

Tm N

2023-09

Truck Driver cut off in front of many cars in the neighborhood . Causing dangerous on local road. Driving 55 on a 40 posted mph.

David Schobey

2018-05

In my 30 plus year in the construction industry I have never had problems in getting material ordered like I have at this location and I have had many dealings with BMC over the years. From the front desk guys that have very little knowledge to the arrogant guy in charge in the back. I would never return.

Jax Tiller

2015-05

I do a lot of home improvements as well as work for others and most of the time I’ll buy from the local do it yourself chain stores.I've heard about BMC but was told they only sell to businesses and contractors so I never tried them.I was in need of a specialty item so I called and spoke with Cory, he was very professional and he had what I needed.I have since been going back because they treat you like people and Cory will answer any question.You don’t get this type of help with the local chain stores, but you’ll get this from BMC and Cory especially.

J Garcia Texas Living

2019-05

Well i have worked warehouse before. But seriously. Yall need to train these people in customer service. They will stand around looking at you and wont say anything. You have to come to them... then they will take your paperwork and walk away with out even talking to you....

M. L.

2021-05

Is a pleasure dropping off a load for them, quick, efficient. Get you out in less than 20 min... they are not playing or learning.. they know what they're doing.

Gerardo Jasso

2021-05

Customer service is a joke, they wont answer or put you on hold for a while and then hang up.

James

2024-03

Helpful and friendly.

HUMANA Conexión Creativa

2020-05

One of the best services i ever had. Great attention... SPOT ON!

cala o.c

2023-05

Good service and cheap store

Michael English

2021-05

Ask for Jesse M to do the work in your house...extraordinary professionalism!

Jose Martínez-Ortiz

2020-05

Mr. Felipe is a friendly and funny guy in the professional way.

Jesus Alvarez

2018-05

This place DOES NOT pay their employees well, in fact this place is the lowest payed for workers..

Jonathan Martinez

2022-05

Had the baseboard i was looking for! Thanks

Suzie Queen

2020-05

Bad experience by Angie Aguirre

Uriel Zamora

2021-05

They made me wait more than 2 hours knowing that I had already made the purchase by phone, no one was answering me and no one was shipping.

Claudia Cabañas

2020-05

Everything very good, everything on time and excellent quality and service