4.9 (838)
12274 Bandera Rd #209, Helotes, TX 78023
(210) 673-0275
rotorooter.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Albert Munoz
2024-02
Joseph Fabela was an awesome plumber to have my repairs done with. He’s very knowledgeable and informative with his work. He even took a short moment to share his backstory on when he first encountered the plumbing industry at 19 yrs old. I appreciate the quality work you did, and great customer service you delivered.
Linda Laque
2024-01
I Will Definitely Recommend Roto Rooter 2 All My Friends & Family.My Service Guy Name Was Marcus & Let Me Tell U, He Was Awesome, He Was Very Experienced In His Job, He Was Friendly,Professional. Came In Did His Job, Cleaned Up After, I Can't Say Enough About Him. Thank U Marcus 4 A Job Well Done!
Virginia Hernandez
2024-01
Zachery Young showed excellent company service. With my shower leak I didn't think about the possibility of water damage or possible mold growth. Mr Young explained and with his equipment reader meter giving me peace of mind. Stated I didn't have the numbers to show either damage within my walls. Thank you.
Candace Foy
2024-01
Roto Router has done a great job. I called saying that there one area that seems to be leaking a little.Darren was there in an hour. My pipes are older so we replaced some. He has in and out and always smiling ☺️……….Thanks
Deborah Woodhouse
2024-01
The service manager came out to check for a water leak due to low water pressure. He treated me like family and reassured me that there were no leaks at this time. I would definitely recommend Roto-Rooter for any plumbing needs.
J Z
2024-02
Marcus was fantastic. On time and very knowledgeable.He Diagnosed the problem quickly. He fixed the problem and then double checked it was corrected. Cost was 528.00. Great deal!
Robert Graves
2024-01
Roto Rooter was able to send in a tech same day in the late hours of the day when we had a plumbing emergency and most other places were booked or closed for the holidays. The fixed the clog and identified the root cause of the problem using a camera in the pipe.
Keith Gerson
2024-01
Great service. Fast response, fantastic technician and a terrific end result. I highly recommend Roto-Rooter for the service of cutting roots that block septic systems!
Donnie Marks
2023-12
Last night I noticed a significant water leak in a location (front yard) that was recently repaired. When Tom arrived he identified the problem which involved faulty/poor repair work from the last plumber. He did such a professional job to rectify the situation that I will highly recommend that you ask for Tom for any repairs!
Jay Duque
2023-11
Contacted Roto-Rooter to help with our water heater issue, which turns out the 14 year old system had completely failed and needed to be replaced. The guys from Roto-Rooter were able to remove the old one and install a new one in no time. They were very professional and the work quality was very good. Thank you for your service and would recommend them to all.Contacted ROTO- Rooter again to help with a shower faucet cartridge issue. One half of the cartridge broke within the faucet causing a major issue trying to remove it. Davinder from Roto-Rooter was able to help out in removing the broken cartridge, installing the new one, and quickly turning the water back on for the house in no time . He was outstanding and very professional. I thank him and the company for all they do.Services: Water heater installation, Shower repair
K PFIRRMANN
2023-09
We had a plumbing emergency over the weekend and Technician Robert arrived within one hour of calling and solved our clog issue. Robert was friendly, professional and knowledgeable. Many thanks to Robert and Roto-Rooter, we will definitely call them again if we ever experience any plumbing issues!Services: Drain cleaning, Plumbing
Liza Rukhina
2024-02
LOVE LOVE LOVED JOSEHE saved our day and fixed our bathroom plumbing and another company didn’t! Jose was fast too!
Dora Murillo
2023-10
The technician Jeffrey Meares was very friendly, and completely cleaified and explained everything. He's up beat about his work and you can see how he enjoys what does for a living. Roto Rooter is very lucky to have a technician like Jeffrey, who cares about his clients. Jeffrey replaced our old expansion tank with a new one due to a leak on the old expansion tank. Jeffrey Meares has delivered such a good service that we will be calling on for near future services.Services: Plumbing, Plumbing leak repair
Brandon Smith
2023-05
I had great service from the Tech that was out here. They gave me a whole class. The clean up water guy ( Joe) literally answer all my questions and broke down in detail what will happen. Also, stayed here and put our mind at ease from everything happening. Than there was Plumber (Efrain) which he literally gave my wife kids and everyone a class. He was very professional and made me feel comfortable going forward. Even gave me more steps to prevent this from happening again. I do wish there was more stars I would give this company more!!!Services: Plumbing leak detection, Plumbing leak repair
Evan “Hippy” Slatis
2023-08
My new favorite company. Had an emergency leak in my front yard and had to shut the water to my house off. They were at my house an hour after I called, and fixed it right up in 2 hrs for a reasonable, after hours price. Love 'em.Service: Plumbing pipe repair
Dina Guer
2023-08
Although there was a misunderstanding when I called for an emergency plumbing repair Alexi from the Chicago central call center got my appointment scheduled. Davinder arrived as scheduled assessed the problem, explained what was required to fix the broken water line and got to work. He answered my question as well as provided recommendations for better results. I’m extremely glad I called Roto-Rooter and know that if I need quality service I will get it every time.
Tim H
2023-09
I previously gave Jacob a 5 star rating and I 100 percent stand by that. My issue is with the cost of the callout, I was charged $600 plus dollars to unclog a septic line (took 15-20minutes) and buy 2 containers of treatment. But wait there's more. The supervisor came out to camera the line to see if Roto-Rooter would warranty the work Jacob did. They didn't because the line had a separation so it was understandable. Supervisor quoted me 2800 to fix the line and not apply the original $600 charge to the the estimate. I got a quote from a local San Antonio plumbing company and the cost was one third the RR estimate! Lesson learned, get quotes from local shops instead of using national companies. I do not recommend using Roto-Rooter.Service: Drain cleaning
Juan Esparza
2024-01
It's say alot of Roto Reuters business they come thru when you're in need. Marcus a true professional and gentle soul.
Sara Hoskins
2023-08
Jeff was very courteous and knowledgeable. He took the time to make sure I understood what to do and expect from my new Reverse Osmosis under sink water system. I highly recommend Jeff and Roto Rooter Plumbing. Thank you.
William Anderson
2023-11
Dispatcher was polite and a plumber was at my house within 1 hour. Johnny was my plumber and he was a total pro. Fixed my broken sprinkler line. 5 stars!!!
Anna Kliesing
2023-09
Davindar was very prompt to arrive and was efficient in his time on task. The work was completed quickly and he explained everything that he found to be the cause of the leak. He had us back up and running soon. On to remediation...Services: Plumbing leak detection, Plumbing pipe repair
Tiffany Keith
2024-01
Jose did such a great job unclogging my toilet & answered all my questions! Would definitely recommend! Thanks again🙏🏼
Efren Arizmendez
2023-06
Had two out of three toilets flushing super slow. Called and they were here in about an hour so that was great. The other 4 plumbers either didnt answer or were a week out. He used his camera and found a blockage through our clean out. Was done in about a hhr. Would have easily been five stars but the cost seemed pretty high to me for a main clear out but i was in a bind. Cleaned it out and all water vacated easy again . Would use them again if i cant find a more reasonable price somewhere else.Service: Drain cleaning
Tammcatt
2023-06
Brian was awesome You should have on time got everything done on a very timely manner even double checked all his work and even triple checked his work to make sure it was done and done right he didn't make a huge mess in my house and he deserves a raise cuz he's such a hard worker!!!I will certainly be using Roto-Rooter from now on their prices are a little high but it's worth it because you can't trust most of the companies anymore as they're just up for your money and not out for quality.... Thank you Brian for being honest and actually caring about your job!Service: Plumbing pipe repair
Nolan Dunlap
2021-05
The gentleman that came to install our water softener system was on time and timely. He was quick to find parts as needed for the water softener system. I am pleased with the work in which he did for me and my family.
Tomas Salinas
2023-05
Michael was our plumber and educated us on what the plumbing issue was. Michael was very professional and ensured all plumbing was working well before he left. I called around 2:50 and Michael was here around 3:20 and completed the job before sunset. If I could give 10 stars I would!Service: Plumbing
Amanda Mobley
2023-10
We called everyone and no one would answer or return our calls. They answered and came and delivered! This is what customer service used to look like and it is refreshing to see! Couldn't believe how hard it was that get ANYONE else willing work on an energy plumbing issue on a Saturday night!
Barrett Thaxton
2023-05
After posting my original review below, they reached back out and made things right. They sent two actual plumbers out (as opposed to just drain techs). They finally got the job done and there was no additional charge. Thank you Rotorooter!…..Highly disappointed. Paid over $400 to have my ac drain line cleared and unclogged. Claimed that it was clear but next day had more problems. Another guy came out and was nice but didn’t get it unclogged. Said he would have to charge $200 to re-do but still couldn’t guarantee success. They should have given my money back. I’m still left hanging. First time I’ve been disappointed by this company.Service: Drain cleaning
dennis gamez
2024-03
Excellent service, good people. If you need plumbing repair, these are the folks to call!
Katherine Martinez
2023-08
Devin Jas did an amazing job here for us. We've used Roto Rooter in the past and your technicians are always very professional. DEVIN JAS was the best! Thank you. The Martinez FamilyServices: Plumbing pipe repair, Faucet repair, Plumbing
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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