SERVPRO of Helotes

Deborah De Los Santos

2023-05

Matthew and Benjamin did an amazing job. They came in during an emergency water damage after hours wishing 1 hour. These two guys provided excellent costumer service and well mannered. Definitely recommend. Thank you so much

Larry B

2023-05

REVISED 15FEB23: No change in my assessment of the initial contact and service teams. However, their billing department is unprofessional bordering on harassment. - I received an eMailed invoice within 24hrs of work completion. On this invoice it listed, "NET 30", meaning the bill needed to be paid within 30 days of receipt. Starting 48hrs after work completion, the daily eMails and phone calls asking for payment began. In that their invoice discloses a 4% surcharge on all credit card payments and it is a NET 30 billing, it is rude, distrustful, and annoying to be hounded without granting a reasonable time for customers to arrange and enact their payments. What makes this even more deplorable is their service is disaster recovery, where frequently families have multiple unplanned fiscal burdens and are working with other vendor and wrestling with insurance companies. A little patience, grace, and added professionalism goes a long way.ORIGINAL REVIEW: Polite, professional, and rapid response to our water heater leak. Raul & Francisco were on site in less time than dispatch predicted. They explained each step, were respectful of our home, and ensured everything was in place & the next steps set up before departing.Services: Water removal, Water damage-related cleanup & repair, Mold cleaning, Water damage-related mold removal

David Cook

2019-05

Awesome team. Unfortunately I had to go through the experience of choosing the wrong company first, but Servpro was amazingly sympathetic to our troubles. They showed us exactly what their recommendadtions for remediation were, and even highlighted some of the good work of the previous company had done to help put us at ease. The speed at which our home was put back in order was astounding and my family is finally back to normal. Thanks SERVPRO!

Kim Beres

2020-05

My insurance company referred me to Servpro after a water damage in my home. They did an amazing job. From my first call to the office to the time the job was complete the crew made me fell comfortable during the entire process. I will definitely refer you to my friends and family.

LANDETTE Bridgens

2019-05

We recently had a water line break in our home and the downstairs was flooded. Servpro Helotes arrived within an hour of notifying and immediately began clearing out furniture and flooring. They worked efficiently and within our timeframe. Our downstairs was back in order quicker than we had anticipated!!! We highly recommend them!

Stonewall McCracken

2019-05

I love this company! Servpro of Helotes came to my family’s rescue after our upstairs bathtub overflowed and leaked all the way into our downstairs dining room. A million thanks to your phenomenal team. Keep up the great work!

P Flores

2019-05

Worked with Mark Lowry on a water claim after a storm blew out my window and heavy rain damaged my office.Mark and his team came out immediately and covered the opening, set up the dehumidifiers and cleaned up the mess. They worked into the night and made a real bad situation tolerable. Without Mark's hard work things would have been really bad. Thank you for a great job Mark and Servpro!

Kristina Norlander

2020-05

Great company. We had a water damage at our office. They responded quickly and helped us get our office back open the next day. Thank you so much for your assistance. I would highly recommend them.

Trashun Harris

2019-05

I work for Tetro Student Village Apartment and i have been working with Mark Lowry and he has been amazing. His energy that hr brings into the apartments is substantial and he is always making sure that we aren't in need of anything. He also sponsored one of out TURN Staff lunches which we defiantly appreciate. Thank you Survpro for being there for us in our times of need.

Aarron V

2020-05

Great work by an awesome staff. Everyone from the office was very helpful. The technicians were experts on everything they they did. Couldn’t have been better in handling the water damage to my home.

MRG Solutions

2019-05

Mark is great. He always follows up with our clients. ServPro has been very helpful for both residential and commercial clients.

Cynthia “Cindy” Aguirre

2019-05

ServPro has helped with business continuation plans. They've been very helpful and Mark does an excellent job explaining things.

Virginia Rose

2019-05

Excellent customer service! From the admin staff to the production workers everyone was more than pleasant. I highly recommend them.

Gary Wait

2019-05

My house flooded due to a broken pipe. The crew that came out was wonderful. Very professional. Would highly recommend

Janet New

2019-05

They do a great professional job. The staff can answer all question, restore, and protect your property. Recommend them to everyone

Slayer 77

2019-05

Excellent service! Fast and Friendly professionals that took the time to explain and help me out with everything. Highly recommend them.

Teddy Moore

2019-05

Great people to work with, will do anything in their power to make your experience the best it can possibly be. Service was exceptional.

Faviola Navarro

2019-05

Mark is very nice, informative when he comes into our agency. Thank you for the CE

Kody Kidd

2019-05

Mark does and excellent job and puts the Service in ServPro for sure.

Lesa Stapp Ranton

2019-05

Awesome people to deal with!! Tiffany Pierce is friendly, professional, and a pleasure to be around!!

Harper McCracken

2019-05

Wonderful Servpro. Great communication and knowledge. Fast and reliable service at a great price.

Letty White

2019-05

SERVPRO is very professional and highly recommended. Thank you for all your knowledge and prompt service .

Micheal Nelms

2019-05

Great guys! Hardworking, honest and dependable! Should be your FIRST CHOICE!!!

Kimberly Rodriguez

2019-05

Great Company! I will never use any other company.

Kennedy Anthony

2019-05

Great company