Proper Roofing

Ruth Phillips

2024-05

Proper Roofing not only provided EXACTLY as promised! They played a tightly-woven mesh guard around the perimeter of my roof to catch all “pieces,” dropped nails, and board sections that needed to be replaced, removed the old roof, replaced rotten boards, added much needed ventilation, and installed a high quality roof-all in one day! The team, under the Project Manager (Tai), worked together seamlessly and efficiently as each one knew their part of the process. Yes, it was loud inside my home-so I ran errands and got updates from Tai so that I knew what was happening AND how far along they were on completing the job. Once they were done, all the crew again worked at their previously assigned tasks, this also included taking up the mesh protection, placing it in their trailer, then scouring the areas all around my home for any pieces of cellophane, shingles, tar paper scraps, and nails. These were also placed in their trailer. There was no mess left behind for me to clean up! The next morning a different crew came to assemble, fit, and mount the gutters. They were also polite, knowledgeable, and were able to answer the couple of questions that I had. It was an all day job! Once the gutters were installed around the entire perimeter of my home (& all detritus was cleaned up), I was invited to come view and approve (or disapprove) the gutters (& downspouts and shields). I could see how the number of and placement of the downspouts was perfect for efficiently moving the maximum amount of water that could fall during MOST (& even high) rainfall events. They were placed to prevent heavy water amounts to fall directly from roof edges to foundation (which could cause foundation damage) AND to prevent heavy rainfall from inundating and rusting my outside air conditioner unit. The next day, Tai called and asked to come by and take drone pictures of the job. I told him about the VERY POSITIVE comments from my neighbors and my children! I received email receipts for my down payment and for my payment of the balance. Proper Roofing additionally emailed me a certificate that I could use (if I ever need to) that certifies the materials and the work done (for both roof and gutters) to file a claim with my homeowner insurance. Call them and they will send out a knowledgeable and trained technician to do an interior and exterior inspection of your roof. And IF you do need a replacement, the technician will show you the choices you have in pricing and materials, plus giving you a date that you will receive a phone call to discuss details and dates for the installation. Proper Roofing stands up to its name-something one rarely finds today.

Joe Isham

2024-04

Very impressed with my experience from beginning to end. Everything was explained from the start so that I knew just what was going on. They were able to schedule me within a few days and were in and out. Great experience! Highly recommended!

Stacy G

2024-04

So far so good! Aaron knocked on our door and was very polite and patient with me (I had a work call come in) and schedule us an appointment with Logan. Logan was great. Super personable and patient with us and was very detailed. They also have their own set crews, no 3rd parties or contractors, which was important to us. Roof and attic to be done soon and I'll have an update but the experience so far has been extremely professional and I bet it leads to a professionally installed roof.

Joe Ramos

2024-02

Jason the sales man for Proper Roofing came out to visit. He was very detailed and explained everything thoroughly, which is what sold me initially. Everything he promised lcame to fruition.The day of installation we were very impressed with the netting of the whole house that caught all the debris in particular the nails. The craftsmanship of the installation was flawless. Everything was completed in one day. I was expecting to find a few nails and debris, but to my surprise, I did not find one which is what impressed us even more.If anyone is looking to get a new roof and actually received what is promised during the sales conversation, this is the place to go to. Thank you Jason for being so thorough on the sales pitch and thank you MIKO for making sure everything was done and following up afterwards.

Adam Hughes

2024-03

Proper roofing are out ringing doorbells regardless of no-soliciting signs on homeowner’s doors 2/29/24 in round rock, Tx. Their salesperson Deyla was clueless as to why i wouldn’t appreciate her ringing the doorbell. Not her fault entirely, I’m sure someone at Proper Roofing is training their employees to ring doorbells regardless of homeowner signage.0 out of 0 stars

Jeffery Daniel

2023-05

Pro's and Con's sometimes will, in fact, equal 100 percent satisfaction. For those who follow my reviews, you know I can be scathing when I believe an establishment's customer service is not up to snuff, and just as honest if it has been or partially so. Proper Roofing is in the latter category. To start, the pros are "many." Quality materials, excellent workmanship and crew, to on time and ahead of time on the job. Informative and attentive to details and customer concerns sits high here as well. But, there is one but, this all comes at a cost. Cost being the factor and only con here. You will pay a premium for the service provided. Is this intentional and malicious, I don't think so. They will haggle with you but will not give away the bank. So that said, do your homework... There are other roofing companies out there that offer comparable products and lower pricing, so know you can find good lower cost services elsewhere. I, however, did not find one to my total liking that offered everything that was provided by Proper Roofing to me in one package. So, in the end, I stayed where I felt comfortable and confident in the belief that I would receivie everything I asked for from a company that was willing to haggle just enough with me in order to keep my business.

Marty Sherman

2024-04

Great experience from beginning to end. From estimation, work and warranty, the team was very thorough each step of the way. Wasn’t a high pressure and even happier was the fact that it was before the hail storm!! Highly recommend them over the contractors from the big box stores.

Ashton Claw

2024-04

Title: Elevate Your Expectations: A Comprehensive Review of Proper Roofing!When it comes to safeguarding your home, few investments are as crucial as a reliable roof, and Proper Roofing is a testament to excellence in this realm. From their unwavering commitment to quality to their unparalleled customer service, Proper Roofing sets the standard for what a roofing company should aspire to be.From the moment I contacted Proper Roofing for an estimate, I was impressed by their professionalism and responsiveness. Their team promptly scheduled a visit to assess my roofing needs, and their expertise was immediately apparent. They took the time to thoroughly inspect my roof, providing me with a comprehensive overview of the recommended solutions tailored to my specific requirements.One of the most striking aspects of Proper Roofing is their dedication to transparency. Throughout the entire process, they were upfront about all aspects of the project, from pricing to timelines. There were no hidden fees or surprises, which greatly contributed to a smooth and stress-free experience.When it came time for the installation, Proper Roofing's team of skilled professionals truly shined. They arrived on schedule and worked diligently to complete the project in a timely manner without sacrificing quality. Their attention to detail was evident in every aspect of the installation, from the precise placement of shingles to the thorough cleanup once the job was finished.Moreover, Proper Roofing's commitment to customer satisfaction is second to none. They were attentive to my needs and preferences every step of the way, ensuring that the final result not only met but exceeded my expectations. Their dedication to going above and beyond for their customers truly sets them apart in an industry where exceptional service can be hard to come by.In addition to their outstanding service, Proper Roofing also impressed me with their use of high-quality materials and innovative techniques. They demonstrated a deep understanding of the latest advancements in roofing technology, ensuring that my roof not only looked great but also provided long-lasting durability and protection.Overall, my experience with Proper Roofing was nothing short of exceptional. From their professionalism to their craftsmanship, they surpassed all of my expectations. If you're in need of roofing services, I wholeheartedly recommend Proper Roofing. With their commitment to quality, transparency, and customer satisfaction, you can trust that your home is in the best hands possible.

Amanda Kersey

2024-04

I’ve only been through the appointment and estimate, but I’m so blown away by this company’s attention to detail and the care with which they see customers as people and not just dollar signs.Saul knocked on our door and was so kind and intentional. He made sure to work with my time as was best for me, and took a minute to teach my kid about basketball before heading out.Dustin came out for, what I assumed would be, a quick look and go over prices. There was nothing quick about this visit. He explained every single piece of info we might need to be confident about making such a big decision. I’m grateful to know this business isnt taking advantage of people and they are serious about doing right by those they interact with.

john holland

2024-05

The water damage and the errors it the install of the attic fan is again lack of professionalism. 3 times, from the roof install,gutter leakage, air duck damage so bad it had to be replaced and the satellite dish being trashed. AND NOT with water damage to the sheet rock and the attic fan being installed over the roof joists and all places. They installed the roof, I have to use them to keep my warranty..not a professional company!

Arnulfo Gonzalez

2024-01

Proper roofing did an excellent job with our new roofing project. From Bryce the sales guy to the clean up at the end of the job was flawless. Very pleased with the quality and color of the roof.Thanks Proper Roofing......

Syed Imam

2023-11

I'm really happy to have the roofing done from Proper Roofing. The whole experience from Sales to Service deserves more than 5 Stars. Definitely recommend them. Lifetime warranties are great!!Special shout out to Jason, who made the whole experience seamless. Over promised and definitely over delivered!!!

Cherysh Furberg

2023-12

Rob was a wonderful salesman. He was very compassionate while giving his findings and recommendations. The job was scheduled quickly and it looks beautiful. I highly recommend Proper Roofing!

Jessie Bryant

2023-12

Wonderful experience with Proper Roofing. Eric was very professional and knowledgeable about roofing products and the installation process. I had no idea there was much more to these roofs than shingles. I’m extremely happy with the project and highly recommend Eric & Proper Roofing for a new roof or just an inspection.

Debbie Murphree

2024-04

Proper Roofing did a great job on our house. Our roof has different levels to it but it looks great. I would definitely recommend them.

stan fire

2024-04

Excellent company to work with. Quality product, great communication. Courtney was awesome and explained the system very well.

Ana Dixon

2023-12

Dustin helped us so much in understanding the whole process and financing area. Quality materials, excellent workmanship, and crew, on time and ahead of time on the job. Informative and attentive to details and customer concerns sits high here as well. 100% recommended

ron jacobson

2024-04

Dustin Starbuck made a professional presentation showing me the Proper roofing concept and process. Very adept at conveying the advantages of their product and process.Captain Ron, Spring,Tx

Betsy Brownlee

2023-11

I had a very positive experience with Nick. He took plenty of time explaining everything. No high pressure. Detailed explanations. No one has ever taken the time to examine my roof from inside the attic. He even took photos and showed me exactly what problems needed fixing. I am very grateful!Services: Gutter repairs, Attic venting repairs, Gutter installation, Roof inspection, Attic venting, Roof repair, Roof installation

Lo Martinez

2023-05

Quick, professional, service. The entire process was fast and when they left you could not tell construction ar my house had taken place. I appreciate the constant communication.

Sean Tholstrup

2023-11

Everything about Proper Roofing has been impeccable! Rob was professional and thorough when he came out, the crew was professional and efficient all day during installation, and we are very pleased with our new roof!

Leonel Moncivais

2023-09

Fantastic process with Proper Roofing. From the marketing person that knocked on my door to the sales person, Aaron. They were all professional and knowledgeable of the roofing system.Very smooth process and I am pleased with the communication and finished product.

debbie brannon

2024-04

Wonderful experience with Dustin Starbuck's presentation of the quality of work his company provides to ensure customer satisfaction!

Humberto Otalvaro Castañeda

2023-06

Wonderful experience working with Proper Roofing. From start to finish working with Eric G and him going through the entire process with us to the installation and the cleanup. The knowledge and professionalism of the company is top knotch and would highly recommend to anyone looking to get the roof done or just want a inspection.Services: Roof inspection, Attic venting, Roof installation

Cindy Czervinske

2023-05

We were fortunate to have had Proper Roofing install our new roof. Ashley, Eric, Alec, Chris and Jason were very professional and helpful and followed up with the install all along the way. Thank you for making this a wonderful experience.Services: Roof repair, Roof installation, Attic venting installation

Alex Emsley

2024-04

Replacing your roof is stressful, loud, messy, expensive, & the unfortunate part of homeownership if you have an older home.We looked at several roofing companies but decided on Proper Roofing after comparing reviews, ratings, pricing, options, and the knowledgeability of the sales person and company management.If you’re going to have to spend the equivelent of a used Toyota Camry to replace a major component of your home, you want to feel like you got a good deal and the best experience possible.We picked the right roofers because Proper Roofing delivered on all counts for us:They got our HOA approval handled on our behalf, scheduled the install well in advance and the work was done on the day we originally planned. (Cooperative weather helped.)Showed up on time and made sure to move, cover, tarp, and protect our home and property from nails and debris before starting work. Put everything back where they found it when they were done.Extremely clean - kept a tight work debris area & picked up every nail, every shred of garbage, and it looked as clean or cleaner than when they started.Efficient - the team knocked out our 5200 sq ft roof in less than 12 hours (worth noting: minimal decking replacement, that’s why they could do it in one day.)Respectful team - to us, to our neighbours, and to our property.Logan Bender, the sales consultant, did a fantastic job and went above and beyond in the sales process so we knew our options, costs, exactly what we were buying, and what it would look like.Jason Fennell, the project manager, was on point and ahead of the game every step of the way, providing drone footage of the progress and overseeing the whole process so we didn’t have to worry about what was happening.In the end, we got a hard working, professional, fast moving crew, an entirely new roof in one day, and a 12 year, no deductible, warranty on a roof that should last for several decades.New roofs are stressful and expensive enough; if you have to do roof work, I would go with these guys and get peace of mind and your money’s worth.

Gwen J

2023-06

My salesman Eric was knowledgeable about product and services that Proper roofing offered. He welcomed all questions and did not rush us for a decision. I am extremely happy with the roof we purchased.

Kenyetta Miller

2023-05

I got a great bang for my buck. The whole process was quick and very customer friendly. I'm a vet and they have military discountService: Roof installation

stacy myers

2023-07

Proper roofing has been excellent from start to finish - demonstrated the great quality of their components and have been very professional and efficient in all of our communications. I wouldn’t hesitate to recommend them for roof replacements in Houston.

Christina Acevedo

2023-05

Everyone at proper roofing had done a great job. From Bryce who explained and showed us all the materials and how they would be placed on the new roof and the difference between the old material.And Logan who came out and explained the siding aspects of the job and what it all entailed. Jason and Alec keeping me informed of all the steps that were going on and answered any questions that we had. They crew was polite and respectful and did great work.They were all great from start to finish and would recommend the to everyone I know.