Xtrac Restoration

Steve R.

2022-04

I used Xtrac for mitigation services and rebuild following the freeze in February. Overall, my experience was a very positive one. Michael handled the insurance issues, Frank oversaw the operations, and Carlos was very responsive with his work crews. They did everything from repair walls and ceilings to installing hardwood floors, painting, carpeting, and a complete new shower. They worked patiently with me throughout the process and were very flexible in accommodating my work needs. Everyone I came in contact with was friendly and accommodating. I wouldn't hesitate to use Xtrac again in the future.Services: General construction, Water damage-related cleanup & repair, Water damage-related mold removal

Charles Hollis

2021-04

We had storm damage and had to have our roof replaced. Xtrac replaced our roof. The roof looks amazing, they were quick but efficient in replacing the roof. Any issues or concerns we had were addressed, and they truly take every step to insure customer satisfaction. The installers were really good. The owner Frank Lara was very responsive to any questions. Carols the foreman on the job was amazing, and kept us informed throughout the process. Catalina who works in the office was in ongoing contact with us via phone and text to make sure the job was progressing as scheduled. Would definitely recommend them to anyone needing a new roof or repair.Services: Roof repair, Roof installation

Check Yourself

2023-04

The Xtrac guys are the best. They just saved me thousands of $$’s by giving me sound advice that their professional services weren’t needed vs other companies hoping to make money off my insurance, etc. They basically refused the job on their own good consciousness. They were honest and forthright and assessed the real issue, which won’t cost much to fix myself. Sincere thanks!!!

Ola Efunkoya

2020-04

I worked closely with Michael Scott throughout the process of replacing my roof. From the insurance claim, choosing materials, and designing the appropriate ventilation options. He’s patient and reliable. Be prepared to do your research and be knowledgeable on what you want too. Carlos and the crew were also attentive to my suggestions and concern. Hopefully the new roof will stand the test of time. Xtrac also gives a 10 year workmanship warranty. I’ll recommend them and will consider using them again.

Joseph Lemke

2021-04

Michael was our initial contact person. He came by and after inspection of our roof, he felt it needed to be replaced. He contacted my insurance company , made all communications with them, making things much easier for me! The job when completed, looked amazing! Coincidentally, I had home inspectors scheduled 2 days after the job was finished. They noticed that the gutters that had been installed when the house was built had a drainage issue, a downspout needed to be switched to the opposite end to prevent overflow. I called Xtrac to see if they could help with this problem ( even though it was no fault or doing of theirs) They came out, looked at it, saw the problem and sent a crew out days later and installed new gutter and downspout ( AT NO COST!) We have extensive landscaping that we take a lot of pride in and the installation crew took great care to not damage anything, cleanup was topnotch, as well! great job by a great crew! I would recommend Xtrac to anyone in need of roof replacement!Services: Gutter installation, Roof installation

Jeff Miller

2020-04

My dealings with Frank Lara and his team from Xtrac were wonderful. Frank is very knowledgeable and very professional. He was very competitive in his pricing and delivered on all of his commitments. His crew got to my house early and started work right away. They finished in one day and fully cleaned up afterwards. Just a great job. They fully protected my pool and patio. I would highly recommend Frank and Xtrac.

Nancy Bradford

2023-04

Carlos was the X-Trac employee that answered my distress call for a leak from the ceiling of a bedroom in my home! He was very helpful, professional, kind, and knowledgeable about the problem and although the leak was not from the excellent work X-Trac performed on my roof they installed, Carlos gave me excellent information on what to do about the issue I'm having! I also want to thank Michael Scott and Frank Lara for their part in helping me!Service: Roof repair for storm & wind damage

Denisse Martinez Sierra

2020-04

Frank and team are wonderful! They were so friendly and professional! After a day of unexpected emergencies - dealing with insurance and remodeling companies, Frank and Oscar saved the day! Not only did they go out of their way to take a last minute, late night appointment, but they were honest, professional and extremely helpful! They definitely are the experts! My husband and I instantly felt like we were in the right hands! I recommend Xtrac Restoration to anyone who is looking for talented and honest professionals!

Jessica Gonzales

2020-04

Excellent excellent service. Great communication. Gave me fair quotes and was realistic about the repairs on my house, given my situation. Didn’t try to do a lot of extra stuff that wasn’t needed and very upfront with pricing. He sent pictures as proof of what needed to be repaired on my roof. I spoke to him over the weekend and he had guys come out the next day to do all of the repairs. The guys who came to do the work were friendly. Would definitely recommend to others!

ve7on6ca T

2019-04

Xtrac and their professional, knowledgeable, and experienced team, including Frank and Michael, were great at replacing our roof. 2.5 days later and the 3 townhouse roofs are good to go with a 10-year workmanship warranty to boot. I would recommend this company to anyone who is looking for a quality product expertly applied. Thank you, guys!

John Becker

2021-04

Xtrac has been a pleasure to work with from the first call to the final elbow bump. Frank (Director of Operations) was quick to respond to our request for help and was easy to talk to. Michael (estimator) pointed out other issues he found when inspecting the damage without trying to upsell. Carlos and Roberto were on time, friendly, creative in finding solutions, craftsman-like in their attention to detail, and thorough. The whole experience was painless. The quote price was honored and was a great value for the work performed. My wife and I highly recommend the company in general and this crew in specific.Service: Roof repair

Fernando Guzman

2020-04

Roof repair is definitely a very stressful and dreadful task. Over the years I had issues twice in 2 different houses, after the excellent work done on the first House when i had issues the first thing I thought was lets call Xtract restoration. Every single person I interacted with was awesome. From Frank the owner to the reps Michael , Carlos and all the guys doing the hard work on top on the roof and attic. New good quality roof and looking great. I was surprised when Michael Scott the sales rep i worked with many years ago was still working at Xtract, being able to keep good staff speaks tons.

B Nev

2020-04

I hired Xtrac to complete a rebuild of two wooden framed chimneys on a steep two story house. The removal of the old siding and trim was not only removed and lowered safely but all the garbage materials were stacked in a clean orderly pile every night before leaving. The new material was professionally installed and painted. My backyard was left in the same clean condition with all scrap material removed as promised. The crew was very respectful and polite.I highly recommend Xtrac

henry taylor

2021-04

Had Michael come out and help me out om my roof. Previous company wasn't able to get the approval from my insurance. After a bit of back and forth the insurance finally agreed the roof needed replacing. He helped me out and the roof looks great. Would recommend!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Rose Marie Paguio

2020-04

Michael Scott the agent who assisted us was very professional and helpful in the process of roofing repair and installation. This was about a couple of years ago, and the roofing has held up pretty well. We highly recommend this company.

Yassin Mabizari

2022-04

I had a great experience with Xtrac Restoration. They were professional, kind, efficient and thorough. I was pleased with the price and the warranty on my roof repair. The quality of service was exceptional and I will return to Xtrac Restoration for future services.Service: Roof repair

Jane McDonald

2019-04

Very knowledgeable about different roofing options and color and the entire roofing process from when the insurance company pays and thevsteps involved to time line of the completion of the project They were also very kind, patient and performed quality work. I would hire therm again and highly recommend their services.

Jane Andrews

2017-04

While no actual repair work was required for our situation, Xtrac Restoration went above and beyond by showing up to our appointment on time, the representative spent time with me, pointing out his recommended "fix" and answered all my questions clearly and concisely. Should we require any repair work in the future, or should we require a roof replacement, I will definitely call Xtrac again for a quote.

Alan Tran

2021-04

Thanks Michael Scott for helping me and my sister in-law Ca Dinh on our two houses with a new roofs and Gutters. He is very professional and got thing done quickly, he went out of his way to your houses or office to get thing done quickly for us. Great jobs! i would refer Michael to my family & friends !!!Services: Gutter installation, Roof installation

Jerry Vertal

2022-04

House flooded due to frozen pipe. Xtrac Restoration removed and replaced all damaged flooring, walls, doors, trim, insulation, etc. They also converted a closet to a bathroom. All work was done on time, on budget and with good quality. I would use them again if I ever had a similar need.Services: General construction, Water damage-related cleanup & repair

Jessica McCain

2022-04

Took 10's of thousands and disappeared on us. The drywall they did was not to code(not secured correctly) so within a week it started to sag and eventually fell. Huge gaps nothing but mud compound and many panels only held by mud and luck(no screws). Not a straight corner or edge in whole house. The fur downs (structure boxes commonly seen above kitchen cabinets) were not even secured to anything and boards screwed together twisted (not straight). It wasn't even done at right measurements (they were just taking old damaged down and rebuilding to exact same specs).For some reason they gutted a header, studs and a footer from a wall then drywalled the wobbly remainder. Then argued that "it's suppose to be that way". No corner bead anywhere. Tape not even used in many places. Requested them to fix and all was done was cover ups. Demanded It be done to code and done right, argued that it was fine and just some cosmetic. After we had numerous inspections of it, it was confirmed defective poor work (the worst many have seen) and unsafe. We demanded a refund in writing a month ago and they disappeared. Not a response or word since. Also, they double charge, fluff their numbers(sqft of materials, hours, clean up/removal), stalled and dragged feet, late, and damaged other building property not related to project (windows, window sills, pipes, etc). So we've been out of our house 9+ months and they left us(and took the repair money) with a house still not habitable(water damage).Services: General construction, Water damage-related cleanup & repair

Tim Storck

2017-04

Xtrac did a terrific job on my house. New wood all around on the trim and soffets (sp) Painted the house, new roof. He did all at a very fair price, work was on time and done well! I would use him again! Matter of fact I tired to, I had some inside sheetwork to be replaced, but alas, he no longer had a crew to do sheetrock. But I know that when he gets a crew, he will get with me and do a great job as always. I'll let ya know :)

Nilo Sultan

2020-04

Excellent service! Frank and his team members are truly professional. We received a fair quote and the work was completed in a timely manner. Great communication throughout the process! Ready to go above and beyond to make sure everything was done right.

Desi Superstar USA

2020-04

Great quality of work , prompt, reasonable and quick . We’ve used them couple times for detailed and simple work and both were done very well. Would definitely use them again as our regular roof people !

Sue Master

2017-04

In the Fall 2015, XTrac Restoration replaced my roof plus they painted the exterior trim on my house. The work was performed under the direction of Frank Lara. I was very pleased with both the roof and painting. Both the materials used as well as the workmanship was very good. I would recommend XTrac Restoration to any one who has a need for this type work.LM, Houston Texas

Joan S

2020-04

They replaced 2 of the four roofs on our townhouses. I am so happy with their work and the warranty they gave us. I would highly recommend them for any job you might have.

blake daniels

2020-04

Had two other companies come out to look at the issue. Carlos came out and was the most upfront and honest out of all of them. He helped us save a couple thousand by not doing unnecessary work in our home. Highly recommend you call these guys for restoration work!

Robert Jones

2019-04

Xtrac Restoration did a new roof and a bathroom renovation for me and I could not be happier. Michael Scott and Carlos Aranda were awesome to work with. I will be recommending them in the future.

Hiep Than

2017-04

Excellent service! They make the process very smooth and pleasant. They schedule the appointment for roof repaired and I got my new roof done in the same day! I would Definitely recommend their service!!!

John Player

2022-04

Xtrac Restoration was very professional and easy to work with. They did a great job and their prices were reasonable. They arrived on time and complete the work very efficiently.Service: Roof repair