First Service Plumbing Heating and Air Conditioning

Madison R

2024-03

Had my parents house serviced and the technician was very detailed. It was a same day service and my parents felt an instant difference from before and after. They made sure everything was working properly and were very friendly. Will not go with another HVAC or plumbing service from now on! Family friendly and fast quality service!

Joshua Coody

2023-08

JJ was my technician, and Patrick, the executive, they both worked with me in the best and most accommodating ways. This company treated me so kindly and worked to meet my needs, repair my AC at an affordable price, worked with me through various issues, resolved them all to perfection. If there were 10 stars to give, I would give them an 11. I recommend their service to anyone in the Permian basin. The owner called me personally and solved all issues on my behalf.

Nailea Carrasco

2023-05

Great experience! From scheduling with Yvonne she was very helpful, caring and helped get a tech scheduled ASAP the same day I called. Techs were super helpful and knowledgeable, explained what he had planned to get it fixed and got it fixed in timely and efficient manner. Received a follow up call from Sophia and she was super kind and sweet and made sure all my needs were taken care of. Would definitely recommend using First Service for all your plumbing and heating and a/c needs!Services: A/C system repair, Thermostat repair

Hector Lemus

2023-04

They were awesome, I called in the morning for them to do an annual service to my AC/Heater unit, (it was not an emergency) by mid-day Jose the technician called me to let me know he was coming the same day. He showed up and work in my unit. This company knows very well what customer’s sense of urgency means putty well.Great job Jose!!!Services: HVAC system maintenance, Heating system maintenance

Synthia Pando

2023-06

Had a great experience with them. Ivon was very nice and did not hesitate to help me with a 3rd party. Also I believe the names are Justin and JJ who went out to repair our AC. Both of them were very nice and professional but Justin was extremely helpful and every question I had he answered. He also educated me on maintenance for our AC. Everyone was so quick to get the job done. I am extremely grateful for their service and will definitely be calling this Company again. Thank you.Service: HVAC system maintenance

Shilo Matthews

2023-06

My experience with First Service was excellent. When my AC went out, they were able to get to me the same day when no other company I called could get me in for several days. Everyone I dealt with was professional and friendly. I can't recommend them enough.Service: A/C system repair

Jainah Clark

2023-05

The gentleman that came out were prompt and professional. They completed the job thoroughly and answered all my questions. Our gym ac was back in action for our students in no time after a dodgeball took out our thermostat! Thanks Justin, Mason and Sophia who helped us schedule the appointment!Service: A/C system maintenance

Linda M

2023-05

I highly recommend Mr. Jeremy Braxton and First Service Plumbing, Heating, and Air Conditioning. Mr. Braxton did plumbing work at my house, and he demonstrated excellent skill, knowledge, and expertise. He went the "extra mile" which is greatly appreciated! I will definitely be calling him at First Service again for plumbing or HVAC issues!Service: Water heater installation

Donald Byas

2023-04

I use First Service for repair and Maintenace in my 20+ location the will travel to meet my needs and give me professional repair and service. I does not matter if it plumbing or Hvac. The also to a great job on insulation piping of all types.Services: HVAC system repair, HVAC system maintenance, Heating system repair, Plumbing pipe repair, Repair HVAC, Install AC, Water heater repair, A/C filter replacement, Plumbing leak repair

Julie Fletcher

2020-04

I had a heat and air system installed by First Service. I have been very pleased. An American Standard duel compressor unit was installed. The installation was quick and professionally done. The work area was cleaned and the technician took his time to give me instructions on operation of the new units. My utility bills have gone down substantially! I would definitely recommend this company.

Chris Locke

2019-04

Amy was very professional and politely helped me get the service I needed fast. Other service companies don't have that kind of small town kindness. Asking how are you today and meant it.very pleased with that.A COMPONYS FIRST IMPRESSIONS ON A CUSTOMER START WITH AMY. I OFFERED HER A JOB! SHE DECLINED . THANK YOU! SORRY FOR TRYING TO STEAL YOUR EMPLOYEE

Jim Olson

2019-04

I called First Service in order to have them service my air conditioner. I was advised that it would be the next week before they could make it. Ok, I can deal with that. When they never came the following week I called First Service. I was advised that I was next on the list for service. After a few more days of a no show I called again. I was advised that they had an emergency service call at the hospital. Ok, I can deal with that but as a customer why did they not call me and advise me of this? The First Service representative then advised me that she would be calling me back very soon and let me know when they could come out for the service call. A week later I'm still waiting. THUS COMPANY HAS LOST ALL CREDIBILITY WITH ME. IF I CAN'T RELY ON THEM TO RESPOND, HOW CAN I RELY ON THEM TO PROVIDE GOOD SERVICE - GOOD BYE FIRST SERVICE, I WILL GO WITH A RELIABLE COMPANY!

Adrian Moreno

2023-05

Rejected their service because they were way over priced. 2500+ to replace a water heater is ridiculous! Will never call them again.

Dorella

2021-04

Atmos Energy turned off my gas because of a leak in a yard line on Thursday. First Service came out Friday morning.In all my years I have never seen a job done so quick, and so clean. They didn't tear my yard up and it only took them half a day. I give them (Fred) a thumb's up!

kaylee standard

2023-04

Amazing customer service and made sure all my needs were met! Could not recommend this company enough!Service: HVAC system maintenance

Raul Delgado

2021-04

A great place to work, good staffing and its my pleasure working with the Grosse Family. A Family focused company, we just had our yearly company Christmas party at The Marriott in Odessa tx.

Rosco Thomas

2021-04

First Service has been contracted by the Barbara & George H.W. Bush Convention Center in Midland Texas to perform the monthly PM Filter change on the facility. There are over 100 filters to be change monthly. They are very professional, kind and courteous. Thanks for the Great Work.Rosco Thomas Director of Operation Barbara & George H.W. Bush Convention Center.

Christopher Sherman

2019-04

I currently work here and this company has very high standards. From the day I started they have treated my family and I as part of the First Service family. They have a set of core values that are followed. Great place to work!

Christopher Starnes

2023-04

We have used First Service for 10+ years and it has always been a great service!Services: A/C system maintenance, Heating system repair, A/C system repair, Installation, Install thermostat, Thermostat repair, Install AC, A/C filter replacement, Ductless heating & A/C services, Heating system maintenance

Justin Cherry

2023-05

Trent Marks got here, looked at AC, and got it fixed in a great time matter. Highly recommend!!

Haley Wilson

2014-04

This is a business owned by people with evil in their hearts disguised as Christian in order to get more business through the church. They treat their employees horribly. Don't use them if you can avoid it they are NOT a trustworthy company.

Jerry Lewis

2023-04

The technicians were very thorough and looked at any possible red flags and fixed the problem as needed.Service: A/C system repair

Julia Montez

2023-05

Very Professional! Repaired My A/c system and have not had an issue anymoreService: A/C system repair

Jason Minter

2021-04

Great company with quality installation and service. We’ve been a customer for 20+ years and they have always been prompt and professional.

Sam

2021-04

Great place to work. I’ve only been here a short time and feels like family. They encourage you to excel. Great staff and co-workers.

Corina Urias

2019-04

I liked how Ramon took the time to check out everything and also a he was very polite.l really liked the service and pleased with the outcome.Thank you

Morgan Kasold

2021-04

Great service from a tech Matthew Johnson was very professional and thorough. Highly recommend!

Justin Newsom

2021-04

Quality, professional and honest work from every department. 10/10 would recommend. Best company around.

Jason Clark

2019-04

Great Job by these guys. The showed on time and fixed the issue. I slept in a cool bed last night! Thanks First Service!

Kimberly Perez

2019-04

We never have a problem with First Service, Dispatch is always great with customer service.