On The Way AC Plumbing & Electrical

Tanya yvette

2023-04

Polite, fast, honest and friendly group of men. They finished their service in a great amount of time. Our house is now comfortable with our new AC. The members of my family could not wait in the heat. "On The Way plumbing" knocked it out of the park. Thank you to all the men working on this project we are very grateful for your hard work.Service: Repair HVAC

Callie Hutto

2023-04

Virgil was our Technician today and I cannot be more appreciative of his professional and courteous manner. The whole team that we have been in contact with has been informative and concise. On The Way are the only ones I will call with any needs I have for A/C, Heat, Plumbing, or Electrical. I am a huge fan!Thank You so much!Services: HVAC system maintenance, A/C system maintenance, A/C system repair

STEVE B.

2023-04

I called On the Way because my A/C unit wasn’t cooling. Cody was on-site within a couple of hours and was able to get us cooling once again. Cody was very polite and professional which was greatly appreciated. Thanks Cody and keep up the great work!Service: A/C system repair

Linda Francis

2023-04

Luke came out at 9:00 pm on a Saturday and fixed my a/c issue promptly. Very knowledgeable and great customer service! Also the lady who answers the phone is very friendly. Would definitely recommend! 🌟 🌟 🌟 🌟 🌟Service: A/C system repair

April Bailey

2023-04

We like Luke very much as well as the other tech that came out, They were prompt, professional and seemed to be very knowledgeable. But then we have the cold hard results of their service call. Luke was called out when our new system kept shutting down. Luke checked the voltage at the system and reset it, which seemed to fix the problem. But the system shut down the very next day. The second tech pulled the cover off the compressor unit and found that the system had bled out most of the refrigerant and was operating at a 20% capacity. He then traced the leak to the threaded cap on a thermal expansion valve that On The Way provided when they hooked up the system. The cap on the bottom was so loose that it took a full turn to stop the system leak. He then needed to add in excess of 6 pounds of refrigeerant at over $100 per pound. The system worked fine for less than 12 hours and then shut down again. The tech came out and found that there was an error code showing on the compressor mother board and it had to be reset. Again, it worked fine for about 12 hours and then shut down, The error code showed "04" which is the code for locked rotor.This brings up several disturbing things about the service calls. Why didn't Luke check out the cause of the system shutting down. The thermal expansion valve was supplied and installed by On the Way HVAC and was in fact the cause of the system leaking. I am not an expert in the components of an HVAC system, but either the expansion valve was faulty and is currently leaking, or it was not installed properly allowing the refrigerant to leak out of the system. There was no internal leak found in any of the components that we supplied from Goodman, only the expansion valve. The fact that the system is shutting down- still- and showing an error code of 04 seems to indicate a locked rotor condition seems to stem from the system running low on refrigerant and damaging the compressor unit. I would relate it to having an automotive mechanic leaving an oil filter loose or a drain plug leaking. I do not know the source of these problems, but all of the Goodman parts we supplied were brand new from the factory. I can understand that running a rotary compressor without a proper level of refrigerant could, concievably, cause system damage as well as resulting in deteriorating performance until the system barely worked at all. As I said, I like both Luke and the other tech, and they seemed to miss what was causing the problems with my system, and the system cutting out on a daily basis remains a problem to this day. I am reluctant to call anyone back from On The Way for another service call due to the expense already incurred. As I said, I am not an HVAC expert and I only supplied the components from Goodman to be hooked up by your company. I didn't expect that the installation would be needing a complete recharge in just over one year, and possibly having a compressor damaged as a result. I told each tech what was happening and continually questioned as to why it was occuring. It is not a normal situation to have the entire system running constantly and shutting down for no apperent reason. It turned out there was a very good reason, and your guys didn't find itService: Heating system repair

Jose Padilla

2023-04

I like how well the buisness treats their employees. Chris said a lot of good things about the buisness/owner such as the child care service and also lending out portable AC to customers. I like to support businesses that treat their employees right and this company is one of them.Service: Repair HVAC

Corrine Stoltenberg

2023-04

Mr. Virgil Robinson is s great person to work on your A/C Unit. I am so glad that he repaired my A/C Unit and I will recommend this business for all the A/C repairs. Thank you Mrs. Corrine B. StoltenbergServices: A/C system maintenance, A/C system repair

Bobbi Hedrick

2023-04

Had new insulation put in my attic over existing insulation. All went well, very thorough in all aspects of the work done. Area was cleaned up afterwards. Would recommend!Service: Repair HVAC

Laurie Popovits

2023-04

Luke and the young man with him were awesome, I am very pleased with their service and the time they took to make sure all of the recommended AC repairs were completed.Service: A/C system maintenance

Hiedi Cummings

2023-04

I could not be more pleased with their work! They were courteous, kind and prompt! I highly recommend them!Services: HVAC system maintenance, Plumbing pipe repair, Repair HVAC, Sewer repair

Krishna Shah

2023-04

Jason was wonderful! You can definitely tell he pays attention to the extra details and looks for opportunities to fix any issues!Service: Plumbing leak detection

Joe G

2023-04

Will the plumber came by and provided us an excellent quote! He informed me about what needed to be fixed and provided a good price, thank you!

Jennifer Alvarado

2023-04

Running a little behind schedule but alerted me. Second time using them, reliable and honest. Definitely recommend!Service: A/C system maintenance

Ann-Rae Jakes

2023-04

Called after 7 pm on a Friday night. Repairman here by 8 pm. Completed repairs, explained all repairs being done. Great service!!Service: Repair HVAC

Paula McComb

2023-04

Virgil was on time and very professional. This company has been very easy to work with.Service: A/C system maintenance

chrissi crawford

2023-04

Arrive on time, do a good job. Very knowledgeable. Luke is the best!!Service: A/C system repair

Betty Thompson

2023-04

Virgil is knowledgeable and very professional, dependable! Thanks you!Service: A/C system maintenance

elliot pohoriles

2023-04

Real friendly. Will use these guys again. Will refer them too.Services: A/C system maintenance, Electrical parts assembly, A/C system repair

ADIL JADOON

2023-04

Great service from Will, installed garbage disposal and kitchen faucet.Service: Garbage disposal installation

Bonnie Macklin

2023-04

Chris was great, very informativeService: A/C system maintenance

Joe Timm

2023-04

Requested a quote for future work.