FairClaims Roofing & Construction

Bob Rogers

2024-03

I am very happy with the roof replacement done by Justin at Fair Claims Roofing. The materials were delivered on the day promised. The replacement started promptly at 8am on the day agreed upon. The crew were very professional and worked hard, cleaned up daily as was expected, and secured the yard each evening. They even covered the pool daily. The final cleanup was excellent and I have not found any debris or nails. Justin even registered the warranty with GAF for us and I received the documentation from GAF quickly.Justin was present when the insurance adjuster came out to inspect the original roof and he worked with the adjuster to secure the claim.I would definitely recommend Fair Claims Roofing to anyone that asked.

Daniel Sloan

2024-02

⭐⭐⭐⭐⭐FairClaims Roofing is simply outstanding! I've been a loyal customer for a decade, and they've replaced two roofs for me with impeccable service. Their commitment to delivering exactly what they promise is unparalleled. What sets them apart is their willingness to go the extra mile to ensure customers feel valued. I highly recommend FairClaims Roofing for their top-notch service and customer-centric approach. A five-star experience every time!

Jennifer Sims

2024-03

We are absolutely thrilled with our new roof and the entire process of getting this done. Jason provided excellent recommendations and made sure we fully understood the process. His team worked quickly and efficiently to complete the job in one day. They made sure to remove every last piece of debris from our yard and were professional from start to finish. Highly recommend!

Steve Skidmore

2024-03

Justin explained the upgrade options completely and the whole process was low stress. I got several other bids and I am happy I went with Fair Claims. I did not use insurance. I have used two other contractors in the past. I would use Fair Claims again and I have already recommended them to my friend. His crew showed up early and finished early. Took several photos to show me some roof damage we did not know about. They took care of it. The crew broke some siding but replaced it immediately and asked for left over paint to finish the job properly. Finally the crew did a good job cleaning up.

Katie Hinsz

2024-04

Justin at FairClaims was so professional and personable. The office staff was courteous and was easy to work with! I would 100% recommend this company to everyone I come into contact with! The roof is impeccable and Justin’s crew was nice and professional! The price was right on the money! Thank you FairClaims for your awesome work!!

John Johnson

2024-04

Justin was very well prepared and laid out all of our options on our initial visit. The crew did an outstanding job on the installation and clean up. We could not be more satisfied with our new roof.

Fred Greene

2024-02

Great job and the new GAF solar shingles are working fabulous. We just got a 8kw system and have already cut our bills by more than 60%. Highly recommend everything. GAF team was extremely helpful and follows up.

Darin Swartz

2024-04

Justin and the entire Fair Claims team did a first class job replacing our roof. We discussed a few of the available upgrades and the results exceeded our expectations. The crew is not a one day roofing crew, they take their time and do things right; including planning for a bit of rain mid-project. The roof turned out great and we were very pleased with the professional and courtesy extended by Justin and his team. Highly recommend talking to them if you are considering a roof replacement!

Alicia Rairden

2024-01

I purchased a new home in April 2020. On 7/10/2022, a large puddle appeared on the floor around an air vent. I promptly e-mailed the builder and was advised that I should contact the installation roofer – Fair Claims Roofing (FC) Chris Honeycutt, the individual who FC claimed installed the roof, came to my home in July 2022 to inspect, but he did not even bring a ladder and said it was likely a “fluke” and to keep an eye on the issue.New roof leaks in the same area in Feb 2023. I contacted Honeycutt and he inspected the roof on 2/14/2023 without entering the attic and scheduled a roof “tune up” on 2/23/2023. The same day, after they left, I noticed leaking in the back room of the home. Honeycutt performed another inspection on 2/27/2023. I was told nothing out of the ordinary was noted and that the flashing looked good, and again it could be a “fluke”, but on Mar 17, water penetration occurred in that room, I climbed into the attic and took photos. FC sent Johnny back out on 3/21/2023. He caulked a small hole in the roof, which is what was believed to have caused the water penetration.In June 2023 the roof was leaking more profoundly in the front bedroom of the home, supposedly resolved during the entire roof “tune up.” I was upset and submitted communication to FC via their online request portal asking for another roofer to inspect these issues. The owner Justin Oneal then inspected and stated that the J (endwall) flashing near the dormer was leaking was crimped, and that the decking was “squishy.” He advised he would provide a quote for step flashing, something that he said should have been installed in this area to begin with but advised the budget provided by the home builder did not allow for this upgrade, and replacement of the decking/shingles.I received an invoice that did not mention the decking but included shingle replacement and 76 ft of step flashing ($1266.92). When Johnny, returned on 6/14/2023, I told him of the “squishy” decking, and he advised he was not provided with that information. He had a sheet of plywood in his van, and he replaced the decking and did the shingles/flashing on the front of the home. The estimate was supposed to be step flashing for the entire half of the home, front to back and he said that’s not what he was told. When the time for payment came, I told FC that only the front of the home flashing was replaced, and they sent Johnny back out to complete the step flashing on the back of the home on 6/16/2023. At this point, ONeal stated he would warranty this repair for 2 years.After the drought period, the first rain on 9/16/2023 showed that the leak in the front of the home was not repaired. Large amounts of water flooded in through the smoke detector, setting off fire alarms throughout the whole home. The leak has now moved from the dormer location to the side wall area. I contacted Justin at Fair Claims roofing and advised that again the roof was leaking. He was ‘flabbergasted’ and came to inspect the roof on 9/19/2023. At this point, he advised that the sidewall siding was touching the roof at a small area that needed to be cut off and that the dormers needed gutters. He also said some things he “was not happy with” regarding the previous repair.After 8 inspections, my husband and I advised ONeal that we would be seeking another opinion. At this point, he became hostile and stated that the repair warranty had expired and he was fixing this out of good faith. He also stated that the interior sheet rock was not covered under the warranty even though we had it repaired 6/21/2023 ($1250). Other roofing companies have now come to my home and performed thorough inspections of the roof (something I thought would have been done with the whole home tune roof tune up) and noted areas of shingle buckling, non attached shingles, incorrectly installed shingles not to mention the “fix” on the leaking areas is nothing but caulk and improperly installed step flashing/shingles.If you care about your home and roof avoid Fair Claims Roofing.

Christopher Rairden

2023-12

If you’re interested in the “quality” of Fairclaims Roofing & Construction come on by our home. We purchased the model home in Thousand Oaks Magnolia called The Thousand Oaks, a modern farmhouse. Initially the transaction was superb, and we were really excited to own the beautiful home.We have more rooms within the house that leak due to a poor roofing subcontractor (Fairclaims Roofing) than we have dry rooms that has failed to remedy the situation in visiting the house and repairing it at least 8 times. Each time we paid for the visit to the roofing subcontractor Kurk Homes said they used. The owner, Justin, company came out a couple times but was as incompetent in recommending a fix and identifying the problem as the crew was installing the roof. His excuses were blaming it on the design of the house, Kurk Homes built this as a model home so the roof was not done with the right quality, and the builder was not willing to pay for the correct materials, etc.Moving forward from that mess we had independent roofing inspectors individually inspect the leaking areas and the entirety of the roof. Well, it comes to find out that our shingles would not even pass a warranty because the roof was not properly installed and the granularization of the shingles showed they were too old and improperly stored prior to installation. PLEASE NOTE: This was two different independent inspectors that noted the EXACT SAME THING.....you need a new roof due to the poor craftsmanship on the roof and how can you warranty something that was never done right in the first place.

Julia Hill

2024-02

FairClaims roofing got high marks on all aspects of completing my new roof just before Thanksgiving.Word of mouth advertising...They were highly recommended by my neighbor.Attentive sales staff...They carefully explained all project details and were quick to respond to my questions.Good negotiators with insurance adjusters...Provided detailed information to adjusters and kept me informed of status.Installation crew was prompt, efficient, and helpful...The job took a little longer than expected due to a rain delay. The full crew was on site for completion and cleanup Thanksgiving morning and off site before my Thanksgiving guests arrived.

Heather Lee

2023-11

Justin and the entire FairClaims Staff were very professional and were great to work with. They replaced my roof in one day! Their work was excellent and their clean up after the job was completed was also excellent. My roof looks fantastic! Justin explained in detail all of the different types of materials they offer & helped me to choose the materials that were best suited to my needs. Justin was very helpful! I would definitely use them again and would recommend them to anyone needing an excellent roofing company.”

Leo Berendschot

2023-10

We connected with Justin for a roof on our new house. Initially we wanted to have solar shingles and Justin did some research. Ultimately, we decided to have regular shingles combined with metal roof. Justin took the time to explain the process in detail and made recommendations on upgrade options. We never felt rushed into deciding.The proposal was clear and contracting process easy to deal with. We had a small hick up in communicating the start date, but this was satisfactory dealt with once Justin was back from vacation. Both the shingle and the metal crew were skilled and demonstrated to be experienced. We really liked the professionalism and patience of Justin.We are very happy with the result, it is a good-looking roof!! Would recommend highly FairClaims Roofing.Service: Roof installation

Tommy&Jess Place

2024-02

We hired Jeff Arnold with Fairclaims Roofing to replace our roof (desperately needed to be replaced) and we were extremely impressed. He was very easy to work with, made sure to answer all of our questions, and was very reliable. Jeff and his entire crew did amazing job. I highly recommend them!

Julie Choate

2024-04

Jeff and his team made our roof replacement seamless! I highly recommend this company for your roofing needs. Jeff took the time to walk me through all of our options and helped me make the best decision for our roof. I'll be using them for any roof needs I have!

Bridget Oldenburg

2024-03

We were very impressed by our experience with Fair Claims Roofing and Construction. Fair prices and easy to work with. I was mostly impressed by how the crew cleaned up each night after working. Would recommend to anyone looking to replace their roof.

Miriam Montross

2024-03

Fairclaims Roofing did a great job in replacing the roof on our mobile home. I worked with Randy, who was very helpful in answering all my questions. Once the contract was signed, the materials were delivered quickly and work started early the following Monday morning. The crew stayed focused on their work and completed the job in the same day. They did a good job cleaning up the area after they were done. The GAF warranty was registered on my behalf and the documentation promptly emailed to me.I would recommend FairClaims Roofing for roof repair and/or replacement.

Foot Baller

2024-02

We needed a new roof from hail damage we received. We also had a leak that damaged the ceiling in a downstairs bathroom, and it was really difficult to determine where it was coming from. Our insurance company had declined our claim, twice. Then Ben and his team came along. Ben got up on the roof with the insurance adjuster on the third claim we opened, and what do you know... the insurance company approved the claim. FairClaims went to work. Their crew removed the old roof without making a mess, somehow. They replaced rotten decking, fixed several issues the original roofer had done wrong, and installed an incredible new roof. Remember the leak in our bathroom ceiling? After the new roof was sealed up, they sent in the best sheetrock repair/painter we've ever dealt with. He made a very difficult job, in a tight space, look easy. When he was done, you couldn't even tell anything had happened. Clean as a whistle and seamless.I highly recommend FairClaims. They're a turnkey, one-stop-shop for any roofing or construction job you have.

Mirella DeVries

2024-02

Justin's team did a great job. He kept me informed as we worked through the process. Very well priced compared to other companies that provided a quote. Great quality work and his team cleaned up everything once they were finished. I would definitely recommend his company !

Nancy DeForest

2024-02

Our experience with FairClaims Roofing and Ben was exceptional. We were carefully guided through the entire process and everything was fully explained to us--- step by step. Whether it was choosing the right shingle or dealing with insurance expectations, we were guided and supported. We have a brand new beautiful roof thanks to FairClaims. Thank you, Ben, for your great patience!

Mike Sawran

2024-02

After a tree fell on my garage Fair Claims Roofing worked with me and the insurance company to clear n up the mess, repair the brick wall that was damaged and replace the roof. They did a first class job, and were able to reuse the bricks in the wall so you cannot tell that 40% of the was was repaired. The roof looks great, the garage wall looks great, and they did a fantastic clean-up before they left. I would use them again in a heartbeat.

Bob Price

2023-11

I received great service and quality for my roof replacement by FairClaims Roofing. They were very easy to work with, convenient to schedule, on-time, yard fully cleaned up, and excellent quality work. This is the first time I have ever had to replace a roof and FairClaims Roofing made the process very easy overall and answered all my questions along the way. I could not ask for more and will highly recommend to my other neighbors.Service: Roof installation

Christopher Hall

2023-10

I spoke with a friend who was having raccoons in their attic so I did an inspection of the home to find that the roof decking was rotten. I told her that it was time to get a new roof, mean while I’ll trap the critter for free. I mounted a trap to t. The worst part is that I could have referred them to a couple other roofing companies but I wanted them to choose roof and told her to ask the roofers to take it down when they replace the roof.This company did not unscrew it, they just pulled it out and threw it off the roof thus damaging the expensive professional grade trap. I spoke with Kalee and requested for them to pay for a replacement. They basically said that they will not pay to replace it with the same trap. The CEO Justin said they have a trap at the office I can take.I take pride in giving the best service to my customers which includes me investing in better materials to do a quality job.This company seems sleazy and if they treat other service companies like this, it makes me wonder where else they cut corners.

Marc h

2024-01

Justin and his team provided a very timely response to my need for roof repair, very professional. Helpful throughout the entire process. Thorough in their work. High quality job. Would recommend to anyone. They were great!

C Umholtz

2024-04

We are extremely pleased with the roof replacement provided by FairClaims. Stellar communication and professionalism throughout the project. The crew did an excellent job, definitely recommend!

Ankur Prakash

2023-09

One of the Best Roofing company that you can go with. They get the job done with perfection, quality and in time. Recommended to anyone who is looking for there roof work done. And most competitive pricing that you can find without compromising the quality. For me its a great Job done with perfection. Thank you Justin and FAIRCLAIMS ROOFING team for complete roof replacement of the house.Services: Attic venting repairs, Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof repair, Roof installation, Attic venting installation, Roof damage repair

Stuart Locker

2023-08

Justin and his team check all the boxes. Came to appointments on time. Worked with me relating to the insurance process. Made it easy to understand what I was getting. Installed the roof on the scheduled date and used the materials discussed. Followed up with after the install. I have unfortunately had multiple roofs over the years and this was the best experience.Services: Gutter repairs, Roof inspection, Attic venting, Roof repair, Roof installation, Roof damage repair

Jenna Lindemann

2023-12

Working with Justin and the FairClaims roofing team was seamless from initial contact, explanation of services and options, to installation and billing. The crew was very respectful of our property and cleaned up everything so nicely. Would definitely recommend!

Srini K

2024-02

Amazing company to work with. Phenomenal professionalism and workmanship. Phil was brilliant; he walked me in detail thru the claims process, and was quite patient and flexible when the claims process took longer than anticipated. I cannot recommend Phil and FairClaims enough for roof replacement. Thank you.

Skip Waters

2023-09

Working with a Fairclaims was a great experience and exceptional craftsmanship. The estimate and final bill was accurate. Will definitely use again and recommend!Services: Roof inspection, Roof installation