3.7 (3)
E 300 S, Kanab, UT 84741
(435) 644-2031
ironrockeng.com
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Tim Swedberg
2023-09
I took over a project that had been stuck for a while. Mike with Iron Rock was the engineer. I tried for over a month to ask him a few clarifying questions regarding the drawings they had done on my project. He never returned calls - I had to just call repeatedly until he answered.Later on I tried to follow up and ask about a substitution of materials made on the project. None of the documentation could be found, so Mike said he would have to take a look at the project. He told me he was busy, so I gave him a month with no word back. After several calls and finally talking with him, he said a few more weeks. I had offered money to help move the project along, since this was pausing the project and it was old work for them - they said no.Months later and still no updates. He never returns calls or emails. When I do get a hold of Mike, he doesn't offer any options beyond, "I'll get back to you."Hopefully none of you will need any work done after the initial project is complete. This is a history of my attempted contact with Mike. He has only sent me one email response through all of this.Contact regarding a single question on the drawings:December 12 (message)December 27 (message)January 5 (message)January 6 (receptionist said Mike was out of the office)January 24 - call that lasted for less than 3 minutes, issue resolvedContact regarding documentation for a substitution on original drawings:May 15 (message)May 19 (message)May 22 (message)May 23 - contact made, sent over details regarding the drawings and the substitutionMay 23 (EMAIL)May 25 (EMAIL) - requesting updates or when to expect informationMay 26 (message)May 31 (out of the office)June 2 (out of the office)June 6 (message)June 13 (message)June 20 - contact made - requested a completion date. Mike expressed it should take two weeks.July 13 (EMAIL) - request for update with NO RESPONSEJuly 27 (message)August 8 (receptionist said Mike was out of the office)August 9 (receptionist said Mike was out of the office)August 10 (Sent Mike email stating I was making public reviews on the company regarding these interactions)August 18 (message) - posted reviewService: Building design
Jennifer A
2021-05
Omg. If you are new to town, this guys have the magic to make your dream home come thru. We have used them for commercial and residential and we have been very satisfied with the results.
Monday | 8 AM-5 PM |
---|---|
Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-12 PM |
Saturday | Closed |
Sunday | Closed |
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