House Call Company

Jack Robinson

2023-12

They did an excellent job and explained everything that they had to do , I didn't feel slow! Lol, they are very courteous and very professional! I will call them again for services in the future.

Joseph McDonald

2020-05

Great staff! Jasmin got back to me exactly when she said she would. Dean showed up shortly after and was very friendly and explained everything. He had Patrick show up to help out replacing my water heater. They worked quickly but very meticulously throughout the job. Never tried to upsale me or pressure me into anything extra. Best experience I have had with any service company in all of Hampton Roads!

Teresa Stone

2021-05

This is one of the best companies I have ever worked with. They gave a reminder call the day before the appointment, called an hour before the technician was to arrive. Doug arrived right on time then put shoe covers on his feet before he stepped in my door. He's extremely skilled, kind and polite. I highly recommend!

Dequita Jenkins

2020-05

Patrick was very helpful in explaining every step of the repair to me. He came out to diagnose a leak and by the end of the day he had the problem fixed. I did not expect to get a same day repair and was delighted when he informed me that he could be done with all of the work the same day. He also gave me a courtesy call 40 minutes before he came and insured that I was at home. This is a great company with great customer service.

Gary Padgett

2017-05

Excellent service! My wife and I were very pleased with the professionalism and care of Dean Thomasson with House Call Company. He was quick, clean, and concise in his inspection, repair and communications. Having a stranger in our home who we feel comfortable with is important to us. Dean definitely made us feel comfortable from his appearance to his conduct and communication.Thank you House Call Company. Thank you Dean for providing prompt and efficient service.

Ray Mercado

2020-05

Mr. Dean was very punctual, and very professional while he did a waterline leak inspection. He did a thorough review of the job site. He knew exactly what he was looking for, and he had the right tools for the job. I was very pleased with the findings. I would definitely recommend him, and the House Call Company.

Kimberly Davis

2019-05

Great experience start to finish. Making the appointment was quick and easy, and they worked with my schedule, not wantuwa me to be available for several hours. The technician (Justin) notified me whenwhe was on his way, giving me ample time to be home and waiting. He was extremely knowledgeable and worked quickly, resolving my electrical issue easily. He was very polite and more importantly honest. He didn't try to swindle me and even adjusted the price a little. I am very happy with the service and would recommend House Call Company to anybody.

Kristen

2019-05

House Call sent someone to our home regarding a few home inspection repairs. I was told beforehand that there would be an $89 Dispatching fee but that I would receive a quote for the work. When the day came for the appointment, the guy showed up 45 minutes early, without informing me. The technician took the list of repairs, walked through the house for about 10 minutes and the told me he needed to go back to his vehicle to contact his boss. 10-15 minutes later, he came back in the house to see about my availability the following week. He informed me that I would receive a quote at the next appointment and then I’ll make third appointment to have the work complete. For $89 I received nothing, no insight regarding the work, no quote and nothing complete. A complete waste of time.

Dalidreams

2022-05

SCAM business! The most unreliable business. Dean was very nice when he had to sell me a unit that cost over $5000 brand new; every since then has been a complete different story. This guy is a pathetic SCAM, this business is a joke. The worst customer service imaginable. The New unit has needed 6 repairs!! Dean always tries to slide out of responsibility. Pathetic business needs to be shut down. The reviews on their Website are cherry picked.Service: Heating system installation

Marlie Santiago

2018-05

Awesome!!! Everyone was very polite and nice!! Mr. Dean Thomason was awesome and he went above and beyond and addressed all my concerns regarding my bathtub. I called last minute near closing time and Dean arrived the same night within 30 minutes, he diagnosed the problem and eventually repair it. He did an excellent job and I will definitely call House Call for my future plumbing needs.

Dona Kinsman

2018-05

After another company cancelled my appointment for today, I was left with no heat. They quoted me for the next day which was as soon as anyone I called could get out. They had a cancellation and came day of immediately. Super nice guy, great company, would highly recommend. I've never had a boiler or radiators before, he walked my husband thru the process and helped with some other random little things. I will for sure be using them again!

Edward B

2018-05

I have never contacted a plumber or anyone of the sort to assist me with home repair, but when I heard a drip in my ceiling, I called House Call Company...as I knew I couldn't DIG such a job. Dean came out within the hour, was very professional, and took the time to educate me on everything that he was doing. I felt comforted in knowing the he wanted to exhaust every possible cause before taking more drastic steps. When he discovered the cause, I was devastated but again comforted by knowing the House Call Company was there to help. I have already recommended them to my sister and mom for their issues and definitely recommend them if you are looking for a company who values your business and time.

Kathleen Bowers

2021-05

I have never had a bad experience with anyone who has provided service for my house repair needs. Great people to work with. Employees seem to be " family " not just an employee. All work is done in a timely manner. It's hard to find good people to work with these days. This company is the best at what they do. Love all the folks that have been to do various jobs.Service: Heating system maintenance

Mary Gallihugh

2017-05

Terrible experience from the beginning to the end. They installed a new unit in our house 3 and 1/2 years ago. We have had nothing but problems ever since. We have had issues each year with the unit. For the first three years of problems, we were not charged for parts or labor because we were told it was under warranty (Of course, we could not verify because they never gave us our warranty documentation). After 3 years, the company is all of the sudden charging us for labor and claiming that all of the other invoices were incorrect in taking off labor. Of course we have no documentation to verify, so it seems they are charging us what they want, when they want. They have been out multiple times this year and "fixed" multiple parts and the unit still didn't work properly. They eventually determined after all of the other repairs that this less than four year old unit is dead. The technician would plan a time to meet someone at the home and on multiple visits did not show up at the right time or date. The final work order was very misleading. One of the line items was to replace the compressor. The notes indicated that the compressor was cover under a parts warranty. So it appeared that the compressor line item (nearly $1500) would be covered under warranty. After CALLING to discuss with Raymond Walsh, he EMAILED us back claiming that we understood everything prior to authorizing work. He was very rude and insinuated that we were trying to not pay for the completed work. He threatened collections...all of this before discussing our confusion with us over a phone call. There were other frustrating details...too much to write down! Rude crooks if you ask me.

Ron Conley

2018-05

Alex B and his assistant Alan did an exceptional job, it's nice to find someone who actually go above and beyond what is expected, his customer service skills and professionalism would want any customer to use House Call Company as their first request for service. I will state as I have from past visits, employees like him are rare, and I have now seen him as a mentor and it was really nice to finally have work done in my house the proper way. These men are everything you expect: great service, friendly, exceptional, and professional. Thanks to House Call Company for having high expectations for employing people like Alex and Alan. They are great examples to represent your company.V/rRon Conley

Lisa Johnson

2017-05

Dean and Phil came out immediately to service my furnace. They wore booties on their shoes to protect the carpet and each time they went outside, they took the booties off and reapplied them when coming back in. Dean and Phil were very professional and they took time to explain what was found. They made recommendations for various maintenance options and explained the purpose of each. I felt valued as a customer and will definitely call the company again for any service need I may have. The House Call Company is AWESOME!!!!!

Melissa Ronase

2015-05

Matt and Jeff did an exceptional job! It's so hard finding people who actually go above and beyond what is expected, but these gentlemen did just that. Their customer service skills and professionalism would want any customer to use House Call Company again in the future. Employees like them are rare, and it was really nice to finally have work done in my house the proper way. These men are everything you expect: great service, friendly, exceptional, and professional. Thanks to House Call Company for having high expectations for employing people like Matt and Jeff. They are great examples to represent your company.

Rachael

2018-05

Excellent customer service and incredibly knowledgeable. Dean Thomasson was our technician and although he was only here to do an annual service he helped both my husband and I to better understand our HVAC system. He educated us on how to get the most out of our unit while also saving a substantial amount on our electric bill.I can honestly say that we are more than satisfied with our experience today and once we own our own home, House Call Company will be our go to for all our future housing needs.

Brandon King

2021-05

Everyone who came out to my house from this company were professional and knowledgeable. Dean came out and completed the work and gave me a lesson in pipes and plumbing at the same time. He wore a mask and shoe protection. I would definitely recommend this company.

kim shoemaker

2017-05

Wonderful company! Would highly recommend! Very prompt, knowledgeable, professional and clean ( used booties and changed every time coming back inside) Did a thorough inspection, complete with pictures, and planned a course of action with options. I am very pleased that they also handle plumbing, heating and electrical issues in addition to my air conditioning problem. I already have plans to call them for a future upgrade. You won't go wrong with this company!

Ariano Munden

2017-05

The House Call company was very responsive and efficient. Dean took the time to make sure I understood what was going on with my unit and what he was going to do to fix it. He was very professional, courteous and competent. I would highly recommend the house call company for anyone's have needs.

Bryant Reams

2016-05

We had a number of plumbing related issues in the home that were causing very irritating issues for us. Jeff was very polite, knowledgeable, and forthright about information which gave me a real sense of comfort about the work being done. Jeff worked quickly and efficiently while still taking the time to educate me on what the issues were, and why they happened so I can avoid them in the future. Overall good experience and I would absolutely recommend Jeff to future customers.

Jim Sahli

2017-05

Bryant C provided outstanding plumbing assistance during his recent visit!From start to finish he knew exactly what my plumbing problem was and fixed it! He was very professional in his appearance and a pleasant person to do business with. Everyone he interacted in the household found him to be very professional!Because of his performance I will continual to call House Call Company for home repairs.Regards,Jim Sahli

Whagz

2018-05

Great experience dealing with the house call company thus far. Im a new home owner in suffolk and had an older ac unit that had trouble keeping the house cool. Had a tech come out and look at it, he was very honest and told me my options and what he recommended. Ended up getting the whole unit replaced with them and couldn't be happier. I feel everyone I have dealt with has been honest and straight forward with me. Install was quick and professional by Alex, unit has been running great!

Erin Southard

2020-05

I love this company. They are so helpful, responsive, and responsible. They don’t try and up-sell me things I would never want/need nor do they claim something needs to be done that doesn’t. Basically they are honest. If you want a great general contractor / a jack of all trades company so you only have one number to call of something breaks, you can’t go wrong with House Call Company.

Shelby Yeaples

2017-05

Our tech was Bryant Cueto and we could not have asked for better service! After we lost our water, he came to the house the day after House Call Company was called and saw what we were going through and made us a priority for the following day and got us our water back! The work he did looks incredible and Bryant, as well as the company, really made us feel important and that is all you can ask for when you are in the situation we were in. Bryant was very professional and he was a really positive person despite everything he was doing in the January weather. If we are ever faced with a situation like that again we know exactly who we would call for the job to get done. Thanks to him we can now shower in our own home again!

Henry Kozek

2016-05

The company provided a 3-hour window and the technician was there within the first hour. Very polite and professional. He stated that this was the easiest thermostat that he ever installed (and the first Honeywell WiFi programmable model) and wanted to purchase one for himself. Price was negotiated by Amazon ($74) for installation. Very reasonable. Took about one hour. I recommend this company for thermostat installation.

Stephen Haynes

2020-05

Dean and his team have been great. After Dean took the time, through multiple conversations, to explain different strategies, I feel like I have a firm grasp of the plan and options, so that I can make an informed decisions. Definitely a great group to work with!

Susan Plaster

2020-05

Working in the building industry myself, knowing when someone doesn't know their trade well, I have to say Dean is extremely knowledgeable about the facets of construction that currently need attention in my house, HVAC & carpentry. He was most courteous, offered suggestions for improvements to designs & ways to reduce costs. All around a great experience.

Leo Ma

2017-05

I had my water heater replaced by House Call Company. The technician they sent was Bryan C., a great guy with full of knowledge about his job. He started the job with smile and finished with a 100% quality job. Definitely ill call this company again and recommended to everyone who needs service their house. Thank you HCC!! Great job to Bryan!!!