Jenkins Restorations

Amy Rodriguez

2024-02

Jenkins Restoration has been absolutely amazing so far. My son accidentally flooded my house, by leaving a reptile of mine in a running bathtub. (Yes, the reptile is fine). Unfortunately, this resulted in my master bathroom, master bedroom, hallway, and adjacent bedroom upstairs becoming saturated. I had water pouring from my ceiling in my living room, my reptile room, and into the walls and flooring in both rooms.My insurance company recommended a couple of moisture mitigation and recovery companies, we selected Jenkins Restoration. Tyler was absolute phenomenal in his response time and communication. He kept me updated, and even explained the demolition process as it was taking place. He never over promised but certainly delivered above and beyond! Tyler, DJ and Heather were super clean, super professional, and incredibly friendly. They were even kind enough to explain things to my son, who kept apologizing for the whole fiasco.When it came time to start packing out and moving things, Omar and his crew were also fantastic. He had 3 crew come out to pack out the necessary rooms, and help me relocate my reptiles out of the flooded room. The staff was friendly, professional, and I cannot say enough amazing things about a crew of individuals who have a phobia of reptiles, being willing to help relocate over 60 snakes!!!I am excited to get moving forward on the next step of this process once the insurance finishes the quote. I highly recommend this company and their staff!

Kenny Cook

2024-03

Had an amazing experience with Steve and his team on our water damage in our kitchen and front room. They were all fast to act in getting materials and aranging days and times that worked around our busy schedules to get the work done. Gene and Chuck worked together to fix the plaster and painting and all the wood work and cabinets in the two rooms! We are so very pleased with the quality of the work that they provided for us, and will always be our go too for any future work needed in our house. It was krazy how we met on "accident" but the work they all did and finished makes us smile everytime we walk into the house and see the beautiful work they did. Thank you Steve Walters, Gene combs, and Chuck Labucki for what was a disaster turned into beauty.

Carla Salaam

2024-04

We had a wonderful experience with Jenkins Restorations! Our roof had been leaking and we had internal water damage in several areas - a kitchen door frame and ceilings in a closet and bedroom.James was our Project Manager and came to assess the damage. He was great to work with throughout the entire process. The team that came finished all of the repairs ahead of schedule and the door frame looks better than it did when we moved in!Would highly recommend Jenkins for anyone looking for repairs from water damage!

Marisa Porto

2024-01

My washer failed on the second floor of my home. James Farris and his team at Jenkins Restoration made my kitchen and the other rooms damaged in my home look better than before. I can't say enough about the quality and customer service. If I ever need repairs in the future, I will go to Jenkins every time.

Mark Miller

2024-01

We are just beginning our experience with Jenkins in Chesapeake. Thursday night we came home to discover our kitchen and pantry flooring seeping water. We called our insurance who sent out Jenkins. D.J. was the first person I spoke to and he let me know he was cancelling a job and coming over within the hour with his equipment due to it being an emergency. He came initially and later another technician (I think her name is Val) came to help. They were extremely thorough and very personable and answered every question we threw at them. By the time they set up the equipment it was pretty late in the evening so I know they had a long day. Today (Friday), D.J. came back with Tyler and Heather and they were able to reasonably determine the source was coming from our neighbor's side. Again, all were extremely polite and empathetic and answered all questions. Tyler even came back and brought us some boxes and tape to pack things in! From a customer perspective in a stressful situation, their initial contact with us and "we got this" attitude goes a long way to minimizing our stress and builds our confidence the job will get done and done right. The positivity and awesome work ethic are appreciated, even this early in the process.

Lisa Smith

2024-02

We had a water valve to break underneath our house with floor damage due to the water. We called our insurance company they sent out Jenkins restoration. Tyler, Heather and DJ were professional, explain what needed to be done in detail and their customer service is excellent. I recommend Jenkins Restoration. I really felt like I was in good hands.

Elisa Melendez

2024-01

Jenkins Restoration is an A+ company. Their workers are exemplary! From theProject Manager-John Clodfelter, who is detailed in every way to theMitigation techs- Christopher, Heather, DJ, and Tyler, who are well versed in their description of the job they will be performing in the home. Heather especially was extremely insightful and very sweet. Omar’s teamContents- Kara, Furious, Kiera were very careful with the packing of contents of my home. Also I must praise Juan, Hugo and their team for painting the kitchen and all the touch ups after the rugs were laid down. Thank you all so very much for your excellent work and dedication to your jobs.

Marty Sold It Realtor in VA

2024-04

Heather and DJ worked professionally and were on point. They showed up on time, were very professional, explained what they were doing and why. They cleaned up the mess and it was a lot. I would highly recommend this team of professionals. This company is lucky to have them. I would highly recommend them. Thank you Heather and DJ for all your hard work.

rallie Jones

2024-02

We are well pleased with the work performed by all of the team members that restored our house. They were very polite and understanding when we asked about things that we did not understand. I will recommend them to anyone that needs a good group of people to work with. Codoes to Jake and the team, we enjoyed working with him. May God Bless your future.

Jackie Domino

2024-03

Tyler Wilhelm was an amazing, helpful, informative and pleasant technician who serviced my home due to water damage. He answered all questions and communicated each step of the process. He made a stressful situation more bearable and I couldn’t be more pleased w our experience using Jenkins Restoration. Fast response. Thorough communication.

Ragan Hudson

2023-12

The BEST company I’ve ever had in my home. My hot water heater busted and went through 2 stories of my home. JR was at my house within 3 hours of the incident and worked late days at my house for a few days straight. The communication of this company is unmatched. I never felt uncomfortable with them being in my home, even when I wasn’t there myself. DJ and Heather were my primary technicians and were very helpful in everything happening. They told me when they were 30 minutes away, when they showed up to my house & would walk me through the process of what was happening whether it was face to face or via the phone. I highly recommend JR coming to your home for any needs they cover. Great people and company!

gary D

2024-04

Jenkins restorations is a company I would recommend to ANYONE needing restoration and or mitigation done, they are AMAZING! Heather, Dj and Tyler were promp, courteous and extremely professional! They represent their company very well!! Great work!!

Rosemary Halcomb

2024-03

Today, 2/15/24, Tyler and MJ, came to our house to do water mitigation. They were polite and respectful to us and to our home. They were thorough in their investigation of potential areas of water leakage. Unfortunately they found more wet areas than my husband and I anticipated but we are thankful for their assessment. They implemented a dry out plan with plans to follow up in the morning. They were great.2/16/24. Heather stopped by to check moisture levels. She was efficient and respectful of our home and us. She was informative and answered sny questions. She was able to remove some of the fans but not all. I thank her for reconnecting my dryer.Thank you for your mitigation team.

Cecil Chapman

2024-04

I called to see if I could get help and within 30 minutes Tyler and Heather showed up to get to the bottom of it. They were professional, courteous and I look forward to having Jenkins come back out. I really look forward to having Tyler and Heather come for the restoration of my kitchen once everything is dried out.Update! My kitchen is completely restored, actually, it's been revived. The team at Jenkins from mitigation to completion has knocked it out of the park. John Clodfelter was incredibly attentive to every aspect of this project. Before and after photos to follow!

Bob Lutz

2024-01

Chris and his water mitigation team (Brandon, DJ, Heather and Tyler) took care of everything in a timely, professional and awesome manner. From the first call they got they were onsite with 3 hours! Chris even came out on Sunday to deal with an emergency issue that came up. Unfortunately, the day after my issue was dried out I had another separate water issue and they showed up within a few hours to start the drying process for my new area. Zach the claims estimator and PM has also been awesome to work with. Highly recommend Jenkins Restoration of Chesapeake.

Mark Miller

2024-01

I just shared a review about the awesome service we're getting so far from the folks at Jenkins. We just met Christopher (don't know last name off the top of my head) but he's keeping up the tradition of great service and compassion... and answering the hundreds of questions we have!Just wanted to make sure he got some props as well!

Aurelio Lawrence

2023-11

The second flood in my home gave me the impression that it would be impossible to fix again. My insurance carrier suggested Jenkins Restoration and John Clodfelter served as my project manager. They came out immediately, relieving our anxiety and assuring us everything would be okay. He was very professional, talked us through the procedure, and worked with Brandon and Heather to get things underway. The first person on the scene was Brandon, who was with Heather. They answered all of our concerns and gave us the go-ahead to contact them whenever we needed to, day or night. It was impressive how quickly they got to work and seemed to be working nonstop. Servepro previously handled our initial flood problem, but these folks were able to thoroughly resolve the issue swiftly. Brandon and Heather were very descriptive about the job and followed up on it until it was finished. Every issue, both visible and invisible, was addressed. There is no doubt that I will use Devante, Tyler, and Christopher again if a situation similar to this one arises in the future. They made the process go by smoothly and quickly as well. Honestly, I value the job they produce at the end of the day. I really believe that Jenkins Restoration requires more outstanding advertising and commendation for their unquestionably excellent job. I want to thank my insurance provider, Usaa, for introducing them to us. Clearly, more than five stars are needed. Jenkins will be used moving forward.Thank you.

Mariah Smith

2023-11

I used Jenkins Restorations twice within a 3 month span due to water damage to my home. Both times, they were very professional, prompt & did a great job. James was very responsive and professional through both processes.Services: Remodeling, Flooring

John Bourassa

2023-09

We were connected with Jenkins Restorations through our insurance company and they have been fantastic. Heather was our water mitigation tech and she couldn’t have been more professional and responsive. We were informed every step of the process and she made sure we understood what was happening.Update: The restoration portion of our job took a little longer than I had expected, but was well worth the wait. John C was our Restoration Project Manager, and he was very patient with all of our questions and made sure they were answered to our satisfaction. The sub-contractor that he works with was incredible, the work they did is now the best part of our home!Service: Water damage-related cleanup & repair

Sarah Woodruff

2023-08

After experiencing my first water leak in the house, I thought it would a headache to fix. My insurance recommended Jenkins Restoration and John was my project manager. He quickly responded and calmed me down. He was extremely professional, walked through the process, and coordinated with Two Guys Construction LLC. The help provided by John and the beautiful work by Eric and Lewis was astounding. Five stars isn’t enough. I will be using Jenkins in the future.Service: Flood restoration

Rufus Mosley

2024-02

Our special thanks to Jenkins Restoration and the following persons who restored our home: Heather, DeVantae, DJ, Brandon, Tyler, Zach, Mark, Betsy, Marcio Andre, Brenda & Marco.We are grateful,Rufus & Danita Mosley

rctreetopflyer

2023-06

Jenkins showed up when we had some water damage to its home and they did a great job. They took, a bad situation and very quickly made it better. The technician, Tyler, was professional and communicated very well. My wife and I were very satisfied with the level of professionalism and work from Tyler. Without any doubt I would do business with Jenkins again.Services: Flood restoration, Flood cleanup, Water removal, Water damage-related cleanup & repair

Jane Riggins

2023-07

Greg Scoles, project manager, did a very good, thorough job helping with my restoration needs. My house had a water disaster. After water mitigation was completed, Greg came to my house and set up everything from repairs to replacement. He does a great job organizing and planning for the work to be done. What impressed me most was he always responded in a timely fashion and he was exceptionally polite and respectful.

Ria Hudome

2023-05

I chose Jenkins Restorations after interviewing several companies to repair damage to my house following a tree falling on the roof. I was extremely happy with my choice and found Jenkins a pleasure to work with. Steve Walters (Project Manager) managed all the moving parts involving roofers, plasterers, painters and coordinated the timing for the gutter installations. Everything was done to a very high standard but more importantly, Steve Walters and Jenkins took the worry and stress of all the works off me. In the time between when I hired them to the completion of all repairs, communication was key. Steve always kept me informed as to what was going to happen next and when that would happen. The interior painting/plastering was done by Jesse Matthews and is flawless. I highly recommend Jenkins and will definitely work with them again.Services: Roofing, Water damage-related cleanup & repair, Painting

D

2023-10

My insurance adjuster assigned Jenkins Restoration mitigation when I experienced my first slab leak. That said, this is my second slab leak and without fail I called for them to come out and do what they do best, "mitigate." I've used Jenkins mitigation team Christopher and Tyler (for both slab leaks) and DJ (second slab leak). Words cannot express my appreciation and gratitude for their caring, professionalism and attention to detail when ensuring the water damage was quickly seized, dried, cleaned and treated. Every day without fail someone stopped in to check equipment to ensure the areas were drying properly. I was kept abreast of all work which was being done in my home and, they went above and beyond to ensure I was satisfied with the work that was completed each time. I only regret that this review was not submitted during my first encounter with this "STELLAR" mitigation team. Thank you for demonstrating your motto, "Restoring Property and Lives with a Servant's Heart."Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Tiffany Lewis Bell, Ph.D.

2023-11

Unfortunately I cannot provide a review of your work or an actual service date because no one had the common courtesy to return my calls after 2 attempts to get someone to respond and schedule an appointment. I initially called to request a estimate and was told someone would reach out in 24 - 48 hours. After a week no one returned my call so I called back to follow up. The woman who answered confirmed my information was in the system and was surprised I hadn't heard from anyone. She attempted to reach out to the project manager while I was on the phone and assured me he would call back. Today is October 24th, another week has gone by, and this company has proven to me they clearly don't need or want my business because I have yet to receive a call. At this point it would be a waste of my time to try and rectify this because I have zero confidence in their project manager's ability to manage an extensive restoration project when he is not organized or professional enough to return a simple phone call. I would like to also say on a positive note that the woman who answered the phone was very nice, very apologetic and I got the impression she wanted to be helpful so I would attribute the 1 rating solely to her. Truly unfortunate that she has to work with people who fall short in their ability to provide basic levels of customer service which does nothing but force her to deal with frustrated customers.

Lisa Greene

2023-05

Jenkins Restorations was recommended through our insurance company for our water damage repairs. James Farris arrived quickly to assess the situation. He was very knowledgeable and helpful. He was very responsive to text and email and was able to answer all of our questions.Work was completed on time and to our satisfaction. I would recommend Jenkins Restoration and James to anyone needing home restoration.Services: Flooring, Water damage-related cleanup & repair, Painting, Drywall repair

David Moniz

2023-12

After finding a water leak hidden in the base of a cabinet, Tyler, Heather, and Devonte have been working to save my flooring. They have been prompt and professional throughout the entire process. Hopeful that I won't need them again, but grateful that they are available.

Jane Riggins

2023-05

I chose Jenkins because my son used them and recommended. They were polite, professional and knowledgeable. Christopher Page was a wealth of information and eased my overall stress level. He was punctual, responsive, professional yet friendly. Heather Hawkins served me well also. I did not meet her in person, but she communicated with me several times to update the status of the job. Both Chris and Heather seemed to care about their clients. Added bonus- the team put back as much furniture as was appropriate to lessen my inconvenience while I go through the next phase of this issue.Services: Water removal, Water damage-related mold removal

Katlyn Johnson

2023-05

Jenkins was INCREDIBLE in helping us deal with our sewage leak and cleanup. They were on time, prompt, and provided wonderful service. Christopher, one of the serviceman in particular, was fantastic. He came to the house and gave us amazing information and talked us through every step. He went above and beyond to make sure we were taken care of. Anything we needed in any aspect he was there for, no questions asked. Christopher and his colleague we’re both extremely detailed and thorough. Christopher preached good service for us as customers as well as getting the job done right and he lived up to that statement 10 fold. Highly recommend this company for your mitigation needs!Services: Water damage-related cleanup & repair, Sewage cleanup