4.8 (84)
9000 Pams Ave North, Chesterfield, VA 23237
(804) 275-9373
crosstimbersroofing.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tina Flores
2024-02
Cross Timbers was recommended by a friend and I’m very glad I decided to go with them they were able to get the job done for me before the holidays after my insurance said I had granular loss on my shingles…being a newer Homeowner I had no idea what they were talking about but quickly learned…Cross Timbers did an excellent job from start to finish and answered all of my questions and I appreciated the communication throughout the process. Everyone was very helpful and if I had any concerns they did all they could to address them. I appreciate all of the help they have given me and I would recommend them to my friends and family. Thank you again!
Matt M
2024-04
If you need work done on your roof, hire Cross Timbers Roofing. You’ll be glad you did. Everyone- from the office staff and customer service, to the estimator, to the work crew, to the final inspector- was absolutely top notch. The new roof looks fantastic and the clean up was incredibly thorough, not a stray nail or old shingle to be found and no damage to the yard or bushes around the house. And the best part is they were also the least expensive quote I received. Without question, I highly recommend Cross Timbers Roofing.
Richard Beaudet
2024-01
Sometimes in life it is much more important for who you know not what you know. I know Cross Timbers Roofing and this makes me a much smarter person. These guys are the top of the line when it comes to roofing work. Their prices are great, their customer service is second to none and their quality is at the top of the trade. I would recommend them to anyone. They are the BEST!
Yolanda Sparrow
2024-02
Great experience with Cross Timbers Roofing. David was very knowledgeable and answered all my questions. Stacy was very helpful in providing me on what to expect. Crew was prompt and got work done quickly..I would highly recommend !
John Owens
2024-02
I called CTR with a issue I had with my house. They came out quickly to assess the problem, consulted me and fixed it. The guys that fixed it where very professional an nice . I would highly recommend CTR. Also, they did an excellent job on my roof.
dsteer22
2024-02
They provide excellent service from the initial quote through to the completed new roof. I highly recommend Cross Timbers Roofing to anyone who needs a roof replaced.
Joshua McMahon
2023-11
I have built several homes and CTR has become a trusted trade to partner with. They communicate any concerns they have and take a tremendous amount of pride in their workmanship. When we have CTR install our roofing, I know we won’t have any leaks and should the day come that we do, I trust that they will stand behind their work and fix it promptly.I highly recommend CTR for all your roofing needs!Service: Roof installation
Dan French
2023-05
Tremendous!All of the Cross Timbers Roofing contacts were very professional. Billy (Sales/Estimating) inspected and provided me with my fair quotation. The raw materials that CTR uses are outstanding compared to other companies. Billy also helped to start the financing process quickly. Stacy (Service Manager) was attentive to all my concerns and communicated those to the Roofing Team. He explained what to expect and provided timely status updates with my order as the starting time approached and contacted me after completion of the job. Mario and his skilled roofer team showed up on time. They conducted themselves safely, and respectfully. The team took good care to protect our trees, bushes & flowers. The roofers worked hard until the job was complete. The team thoroughly cleaned up the property of nails (0) and debris (0)! The Total job was professional and top-notch. Great customer service! I highly recommend CTR. Please give them a call.Services: Skylight repair, Attic venting repairs, Roof inspection, Attic venting, Roof repair, Skylight installation, Roof installation, Attic venting installation, Roof damage repair
Jacquelin Daniel
2023-08
My experience with Cross Timbers Roofing was more than I expected. From the moment I made the first phone call to request a quote to the end result of having a new roof and gutters installed, the process was very easy for me. The people I had contact with (Cara, David May, and Stacy) kept me informed all the way through until the end of the project. Of course, the guys who performed the work were professional and efficient. I appreciate all who were involved and highly recommend making CTR your first call.
DeborahYah Ysrael
2023-06
I was so thankful for the work they did. I would recommend them for any of your roofing needs.I had a leak in a bedroom that was threatening my new carpet install and Cross Timbers repaired the issue quick. I was surprised that the entire visit was less than an hour. Also, the repairman was so pleasant and I enjoyed working with him. Then to top it all off, the bill was reasonable.Service: Roof repair
Julie W.
2023-08
Upfront pricing and explanation of what to expect and when. Great communication. No surprises. Thought I had a roof leak. Scott and Justin right away found the gasket around our bath pipe had cracked and was responsible for leaking water. Replaced it with a new one that day. No scheduling to come back and fix. And VERY friendly staff from start to finish. Thanks especially to Justin for making sure everything was complete!
Stuart Carter
2023-10
CTR earned this 5-star rating on my roofing project.Problem solving: my project was complicated by the original roof construction on my house. CTR came out twice for lengthy visits (thank you David and Carl) to determine the best roofing & venting plan. Discussed their recommendation with me in detail.Installation: timely & clean up thorough. All materials as agreed to including underlayment, flashing, ridge vents, ice & water shield, TPO system, air vents, shingles etc.Pricing: CTR alerted me of upcoming GAF price increase on materials. CTR purchased my job materials prior to increase to avoid additional costs to me.Customer service: CTR worked with me (thank you Stacy) on the timing of the project working within time constraints I had.Follow up: thorough post-installation inspection by CTR quality control (thank you Carl) is a great service provided by CTR. Any punch list items addressed at that time.Services: Gutter installation, Roof installation
Stephen Moncrieffe
2023-06
Awesome service installing 2 skylights for me.They were available quickly, on-time for the job start and finish, they were professional and cleaned up after themselves; and charged a very fair price too. Couldn't ask for better.Will definitely recommend to anyone needing roof work.Service: Skylight installation
Joan Talley
2023-04
This was one of the most pleasant experiences I've ever had with getting repair work done on my home.From the beginning..the inspector knew more about my roof, than any other company that came to give me an estimate. The next step was the inside person talked to me an scheduled the roofing job. He also called me the day before my new roof was to be installed...informing me of what to expect and when they should arrive and how long it should talk. The crew arrived on time..the crew chief was wonderful. I've never seen such efficiency!!!! They completed it in one day...and I don't have a small house..plus they had to replace some of the under boards. My house also has a cupola and lighting rods...so they had to remove and replace them. I also have many flowers and brushes around the house...not a flower or bush was broken. After the job was completed I received a call to inform me that an inspection would done , to verify that the job was done correctly. The inspector came several days later..such a nice person..he verified the job. I have nothing but great things to say about this company and have told everyone about them. My neighbors were very impressed also. Great 👍 job guys!!!!!!Services: Roof repair for storm & wind damage, Roof inspection
Kazena M. Moore
2023-11
Cross Timbers Roofing did an amazing job on my re-roofing project. All of the staff were courteous and professional at all times.
Katie Obermiller
2023-08
My experience was fantastic. The team was very communicative from the start and answered all of my questions. They were very thorough in the work that was done, and my new roof looks fantastic. I felt these guys gave me their honest opinions/recommendations from the start. Highly recommend!
Evelyn Mosko
2023-11
We Could not have asked for better service. Care was given to ensure that no damage was caused around the house. Cleanup was impeccable.I would recommend Cross Timbers highly.Service: Roof installation
Dorbert Ogle
2023-06
I found inside ceiling damage from a leak in my roof two days before going on vacation. Stacy, the Service Manager, called me back promptly. He had one of his crew, Carl, to stop by the next day. He was able to stop the leak and fix the problem which gave me piece of mind while on vacation. Stacy gave me a quote to repair the damage caused to the roof by the leak. Carl, who is very knowledgeable, experienced and helpful, came out today and completed the repair of the roof damage. I would use Cross Timbers again for any roofing needs. I highly recommend Cross Timbers Roofing.Service: Roof damage repair
Jeff Poarch
2023-04
I was referred to Cross Timbers Roofing through a family member with a number of good experiences, and I’m very glad that I was.My home had a nearly 30 year old roof in need of replacement and I selected CTR after being impressed with their estimator (Billy) and their pricing relative to the competitors. The communication leading up to the install was excellent: I knew what to expect, when to expect it, and how I needed to prepare.The install went really smooth. The crew arrived as soon as there was daylight and got right to work. They had things wrapped up by 8:30 that same night and did a significant portion of the cleanup. The next day they came for another pass at cleaning and a different CTR associate came for an inspection and additional cleanup. There were a few areas I had to do some extra cleanup outside and inside (due to skylight and ridge vent install) but they were extremely minimal in nature, and very much expected.Since the work was completed I’ve gotten another check in call just to ensure I was satisfied. Really appreciate the communication before, during, and after as well as the outstanding workmanship. Will absolutely use these folks in the future and will highly recommend to everyone.Services: Skylight installation, Roof installation, Attic venting installation
John Partridge
2023-04
Cross Timbers installed the roof on my house when it was constructed 25 years ago. Though the roof is warranted for 25 more years, I thought it prudent to get a mid way inspection, which I learned Cross Timbers could do at a reasonable price. Before I set up the inspection though we had a sudden development of a bad leak over a window and through a walk. The Cross Timbers repair crew responded promptly and on the same visit repaired the leak and did the inspection. They found additional but non urgent work was needed and returned today to do that. At all times I found the team professional, friendly, on time, and proficient. I highly recommend them.Services: Roof inspection, Roof repair
Linda Davis
2024-02
Very pleased with this company. They are fast and efficient. Cannot say enough good things. Glad we chose them.
Vicki Lindsey
2023-04
Quality material, quality installation is a must and this company did not fail to deliver. Every single person was AMAZING to work with. They are highly skilled in installation of all things related to roofs and left our home and yard spotless after completion. We LOVE the finished roof and we enjoy the sounds of silence as a result of the thick new shingles that block sound and save on utility bills as well. Thank you to all at CTR!Services: Gutter installation, Roof installation
Neil S
2024-01
Service was very fast & efficient. Technicians explained key details very well. Thank you Cross Timbers Roofing!!
Catherine Lyons
2023-04
Great group to work with. New roof looks amazing. Everyone was professional and the pricing was very reasonable. Had one area that needed a small repair and they took care of that. Delivered on everything that they promised. We have a large roof with several valleys, so it wasn’t a simple job. We also had them do a shed. You would never have known they were here except that it looks like a new house. Expected to find a bunch of nails in the yard, but no. Thank you Billy, Stacy and the entire staff. Recommend that you give them a call.Services: Roof installation, Attic venting installation, Roof damage repair
Sanjeev Kaul
2022-04
The entire CTR team was wonderful to work with . Right from Grant , Stacy , Andrew and the entire crew that worked on the project from Sales to installation & inspection were wonderful. I talked to several roofing contractors and CTR was the most honest , responsive , and transparent. The installation was flawless. Stacy the service manager made sure that my every small request was addressed in timely fashionThank You CTRService: Roof installation
Saul A.
2023-04
Grant and Stacy were excellent to work with. Grant was able to give me an estimate a few days after I first enquired about a quote. The price was about what I was expecting and so we agreed to move forward. Stacy kept me updated the whole time about a timeframe and how long it would take. After the roof was done, he also followed up to make sure I was satisfied with the work done. Would definitely recommend and reuse Cross Timbers Roofing for another roof project.
Patricia Concodora
2021-04
Cross Timbers Roofing is an outstanding roofing company. After my insurance company made us wait four months for a check, they scheduled us around rain and came out. Two days later, we finally had a new roof. We're very pleased with their workmanship, materials and clean up. We recommend them highly.Service: Roof installation
D Fowler
2021-04
I highly recommend Cross Timbers for your emergency roofing needs.After our last big storm, we noticed what looked like a small leak on our ceiling had occurred.Knowing the storm had likely caused the issue, we called Cross Timbers.Immediately they sent someone out to check the roof, and did the repair. The wind caused damage to two boots. Repaired and done! No interruption to my day.The gentleman arrived to our door, and was polite and courteous with keeping his “social distance”.Thank you again Cross Timbers for your timely, and professional service!
Paul McArtor
2022-04
Cross Timbers did a roof repair for a client of mine that was selling their house. They got there quickly and took care of the issue for a very reasonable price. They took account our settlement date to ensure they got there in time to let the transaction to close as scheduled.Service: Roof repair
J. Reyes
2022-04
I've utilized Cross Timbers to keep my roof in shape for many years to extend its life to its 20 year lifespan.When time came to reroof my home I had no problems utilizing Cross Timbers to do the job. From the Estimator to the Inspector who reviewed the job upon completion, the level of professionalism, friendliness care and excellent workmanship is superb. I cannot say enough of how pleased I am with the outcome of this project. Highly, highly recommend Cross Timbers for any roof projects customers may have.Service: Roof installation
Monday | 7:30 AM-4:30 PM |
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Tuesday | 7:30 AM-4:30 PM |
Wednesday | 7:30 AM-4:30 PM |
Thursday | 7:30 AM-4:30 PM |
Friday | 7:30 AM-4:30 PM |
Saturday | Closed |
Sunday | Closed |
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