Nu Look Roofing, Siding, and Windows

Phu Nguyen

2023-04

We are VERY happy with the service and product that Nu Look has provided.This company has an amazing staff who are so thoroughly making sure that we are aware of every step of the project, from the initial visit to the final product.This review would not have taken place if Chris did not start to offer his company's service in an extremely professional manner when he came to our home. Thank you, Chris.Then Kelsey (We may not get the name right) made sure that we are available for the second visit with whom we will know about the detail of the materials, warranty and most important of all ...a piece of mind.Mike came, on a Saturday, not only was happy to see us but also provided very informative knowledge about the product that we are getting. Mike is very knowledgeable at what he does.Ron is a very experienced employee who Nu Look has. He noticed the discrepancy after only five minutes arriving to perform the final inspection prior to the installation. He notified us the difference of what we have mistakenly ordered versus what we current have. He made the appropriate changes on the spot.Then comes the installation day. We were advised the crew would arrived between 7 and 9AM. It is forecast to rain in the early evening. Somehow the project manager, Gustavo, understood the same concern that we have, a crew of seven was dispatched to the work site at 6:30AM. This sense of urgency is extraordinary!Gustavo is on site to address all the minor concerns that we have. His follow through skill has earned the respect from the crew he calls "The Best". They perform the requested tasks immediately.Omar is the lead installer who not only stays busy throughout the day but makes sure his crew are productive and safe. He personally carried a whole full pallet of supply on his shoulders to a different, safer location from the driveway in order to get those onto the roof via an elevator while others are busy removing old roof.We have a yard full of flowers. None was damaged because of the crew's exceptional care.In the end, we have a NEW ROOF and zero issue!Thank you Nu Look and your awesome crew!Service: Roof installation

HawaiianNavy

2024-01

Would give ZERO stars if it was an option. Ignore their flashy website and barrage of radio ads. Do NOT waste your time!!!Customer service is TERRIBLE! Schedulers and customer service reps answering the web/texts do not communicate well with each other. I experienced multiple text strings from different numbers asking follow up questions about my home and scheduling availability - Not a problem EXCEPT that Nu Look wasn’t tracking the multiple conversations strings. It took me more than a day to schedule a roof inspection and when I called to confirm an appointment that I agreed to via text - there was nothing in the dispatch system reflecting my appointment.When I finally did get an appointment, the roofing inspector called first thing on the day of the appointment because my NoVA location would be “challenging” to reach since their other appointments for the day were in DC/Arlington. Rather than ask for my availability and whether a late arrival was ok - they made it sound like coming out to the Dulles vicinity was an inconvenience. Then their supervisor reached me via text saying “high winds” necessitated a reschedule. Safety is paramount, but on the heels of a call to reschedule based on travel time, it came across as disingenuous.Nu Look could only offer mid-morning and early afternoon appointments - hardly convenient for a working individual. After wasting a Saturday and a weekday for appointments that didn’t get cancelled by Nu Look until the day of, I had no more time to waste with Nu Look.Recommend finding your local roofer who is responsive to your needs and area. Nu Look is clearly too big to be bothered.

Emil Regelman

2023-05

Nu Look is an outstanding company. Based on their initial observations, they professionally evaluated my damaged roof, invited an independent appraiser to confirm the damage, and then thoroughly explained steps in the process, including extensive “aerial” images of my roof.After providing several choices for replacement shingles (and other re-roofing components), they submitted the contract cost to our insurer who, after minor adjustments to the estimate, quickly agreed with the final cost, and authorized the proposed work.The actual removal of the old shingles and replacement with the new ones we had selected, was amazing to behold. For example, they took extreme care to protect all trees and shrubs from damage, working like a professional, well-coordinated team. The whole replacement took about 6 hours, including an extremely thorough cleanup and removal of all construction debris. They even thoroughly cleaned our 5 skylights!!A totally awesome experience. ,Services: Roof repair for storm & wind damage, Roof damage repair

1st Amendment

2023-09

Didn't end up going with Nu Look because I already had an executed contract elsewhere however I do regret going through the other company. Nu Look was much more communicative and followed up twice. Would highly recommend based on other friends that have had work along with their solid reviews through many platforms.

James Housel

2023-04

Andrew arrived on time and first took pictures of our home's roof lines to create an accurate estimate for our roof replacement. He wore shoe coverings, and was fully masked and careful to socially distance even while delivering hi presentation. We were impressed by both his knowledge of the roofing industry, products, and services, as well as his professional demeanor. He understood that a new roof is a major investment for us, so he patiently answered all our questions. He never pressured us, but instead helped us get the high quality roofing system we wanted at a cost that we were comfortable with. We confidently recommend Nu Look and Andrew for roofing projects, but also would definitely consider Nu Look for other services as well!One year later edit: We’ve now had our new roof for one year and so happy we went with Nu Look. The roof looks great and we have such peace of mind knowing that this roof can handle the weather and elements! The installation crew was also great, finishing in less than a day. Yes, one year on, I would still recommend Nu Look for a new roof!

James Gallinaro

2021-04

Martin came out to my house on a holiday weekend to meet me and go over the exterior garage side door replacement project I wanted done. He arrived promptly at our appointment time.He was quick and efficient and we agreed on a price and were done in a short time.He made the whole experience simple and easy.He was very knowledgeable about doors and their replacement and explained everything that would be provided once the job is complete.I went with Nu Look Home Design even over a lower bid because I trust their workmanship and their ability to stand behind their work years down the road.Service: General repairs

Todd Ruckert

2023-04

Worked with a salesperson to develop an estimate the details of a roof replacement under consideration. The salesperson arrived promptly at the agreed time. They performed exterior measurements and inspection of the roof in question, including from inside the attic. The presentation included discussion of the installation details, supported by samples of material for each of the presented options. The salesperson was very knowledgeable about the specific details and methods used and how they contributed to a quality roofing product. The presentation was not rushed and our questions were thoroughly considered and well answered. When the cost estimates were presented, comparisons to regional and national averages were included. Ultimately, we feel that sufficient price options were presented that, when coupled with the installation and warranty details, made us comfortable with moving forward without a hard-sell approach.Service: Roof installation

Denise Brown

2022-04

I chose NU LOOK to replace my roof not just for the great price and the quality materials-- I had an awesome experience with Mike Summers, the consultant who came to my house to give me an estimate. Mike was knowledgeable beyond his years, courteous and professional. He explained the details of the roof installation process, the sourcing and materials.As a result I was able to make an informed choice and was satisfied knowing that I got the best value for my money. He also responded ASAP when I decided to change my choice of roof color and facilitated the preparation of my Home Owners Association documentation --- What more could I ask for??

Mike Kleitz

2022-04

Rob, Patrick, and Michael really helped my wife and I get the best roof for the best price without all the hassle of back and forth negotiating. They're very professional and thorough explaining each step in the process of filing an insurance claim (Allstate is the worst insurance company) all the way through day of installation and project completion. They were always quick to respond to any concerns I had. It was truly a pleasure working with them.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation, Roof damage repair

Mike Pascarella

2022-04

Worked with Nu Look Home Design to have our aging roof replaced. Been hearing the advertisement for Nu Look on WMAL for many years and decided to call them and take advantage of the deals they talk about. Worked with a very helpful and cheerful scheduler (I think it was Jamie) who helped get us scheduled for an estimate. Sam showed up at our house on-time and was extremely polite and kind from the beginning. He spent a few minutes outside handling the measurements then we sat down for a company and product overview. Sam was very knowledgeable and not pushy at all. Did a good job explaining our options and was patient and responsive to several questions. In the end we were able to agree on a price that worked for all involved and look forward to the work they’ll do and will update this review accordingly.Service: Roof installation

Jason Mascher

2022-04

We were impressed from the first appointment. It was clear that they have quality materials and are very knowledgeable with the new technologies for roofing and shingles. After we signed our contract, we had good communication about each step of the process, and on installation day, they were very professional and efficient. Our roof was done in just over 4 hours. They were maticulous with the clean up process, and we walked around with the crew leader. It was installed professionally and with great customer service. After completion, we were sent all of the warranty information. The entire experience was great and exceeded our expectations. It's also nice to know that they are a strong company to work with if we need anything else done in the future for our home or through the warranty for our roof. We would recommend this company without hesitation.Service: Roof installation

Karen Conquest

2021-04

So far my experience with Nu Look has been fantastic. All of the staff I have dealt with have been attentive, knowledgeable and very interested in my being satisfied. Martin in particular has been great. He took whatever time need during our initial sales interview, was knowledgeable and explained the product and the whole installation process well. He has been attentive in following up when I decided to make a change from the original contract and sent me digital pictures to help me with that change decision. I'm looking forward to the installation.

Mo Wo

2022-04

NU Look representative Robert came and inspected our roof, and worked with us and insurance to have roof replaced. Their representative was super-professional and thorough in explaining to us the condition of our roof, as well as the procedures we had to go through with insurance. Even when insurance initially rejected our claim, he worked with us, confident that there was indeed storm damage and in the end, he was right and insurance cleared us for replacement. I was very impressed by the service he provided, his knowledge of roofs and the efficient and quick follow-up every time we connected with him via text/emails. Very impressed by the level of superior service. Thank you, Nu Look, great experience with your rep!Services: Roof inspection, Roof installation

Randy J

2022-04

After getting 4 estimates for repairing my roof and replacing my gutters, decided to go with Nu Look Home Design. While they were not the lowest bid, I was thoroughly impressed with the quality of materials and workmanship, which is all backed up by the fact that they are an Owens Corning Platinum Partner and all materials and workmanship are backed up by the Owens Corning Platinum Protection Warranty. The other factor that swayed me to go with Nu Look Home Design, was that their quote was more more detailed than the other roofing company's bids. Also, during the process of deciding to go with Nu Look Home Design, I commend Christian Smith for really going the extra mile, and then some, to answer all of my questions and being available, even on holidays and weekends. Even after signing the contract, Christian stayed on top of everything, from keeping me informed on scheduling for the roofing and gutter installation, to the scheduling of the attic insulation. Finally, all of the work was done on schedule, and on time, with no surprises! The quality of work and the installation teams commitment was amazing and even with a total roof and gutter replacement, there was no debris laying around after the work was done. After my experience with Nu Look Home Design, I will highly recommend them to all of my family and friends!Services: Gutter installation, Roof installation

Shaun Jones

2023-04

NuLook Roofing provided a great service at all touchpoints. Our first interaction was with a most knowledgeable informative Sales Rep who spent the time to educate us on our roof and all the options that were available. With this we were able to make educated decisions about what we wanted and how we wanted it done.The support staff, led by Yvonne, were excellent. Yvonne was always available to provide information, updates on appointments, and walkthroughs as to the expected processes. She communicated clearly and always ensured we understood all she communicated.Delivery of our materials were as scheduled and the driver was very professional and very safe in operating the machinery while doing the delivery. Our project was overseen by Oscar who did a fabulous job managing his three Teams who finalized the project leaving us a brand new roof and absolutely no evidence of the old roof or any debris from that work.Our home is absolutely beautiful with its new roof, new trims, and new gutters.... it has a Nulook!!!!Services: Gutter installation, Attic venting, Skylight installation, Roof installation, Attic venting installation

Joe Ballschneider

2022-04

Mike Summers gave me a thorough and honest overview of the roofing process, product options, and competitive landscape during my in-home consultation. I very much appreciated his forthright demeanor as he patiently explained every aspect of the process and answered all questions I had. I'm very happy to have reached an agreement with him to replace my roof. Highly recommend.Services: Gutter installation, Roof installation

Gary O

2023-04

I'm not one to leave reviews for businesses I haven't worked with, but this is a weird one. I spoke to a rep this morning to book an appointment. He said "our records indicate Name Name also lives there" - yeah, that's my wife. I was told it was a "deal breaker" that my wife was not going to be available for the quote. I am ready to buy a roof! That was the end of the conversation. "Deal breaker." My wife has no interest in learning about roofing products and she's busy running her company! I would have emailed this feedback directly to mgmt but there are no email addresses available on the website. So, make sure your spouse is available if you want a quote from Nu Look!

Dave R

2022-04

Probably one of the best decisions we've made with any home repair work we've done over the last 30 years. Andrew was extremely knowledgeable and described all of the elements of the job including the warranties in great detail. Very professional company and exceptionally skilled workmanship. Replaced the entire roof in one day. Everyone on the team knew exactly what to do and when. Protected all of our plants around the house and thoroughly cleaned up the area.Services: Attic venting, Roof repair, Roof installation

Norvis Johnson Jr

2021-04

I’m delighted with My New Roof from NU Look Home Design. The management and staff were very amazing, I want to personally thank Joseph Colgan for stopping by my home to inquire about my roof condition and suggest that I have my roof checked out. His professionalism was outstanding. I did not know at the time, but this was the beginning great experience. I just cannot say enough about their professional service during project. From the first call I received from Shelby Barnes who was helpful in explaining the process and coordinating the information to keep the project moving forward for approval and scheduling. The project manager Ron Lyon was very professional, helpful and prompt in getting his team started on time. He was accurate and honest in his assessment of the work to be done. He was very thorough in asking my questions and concerns during the project and after the completion. I would recommend NU Look Home Design roofing to anyone.Services: Roof repair for storm & wind damage, Roof installation

Lisa Cotton

2021-04

Nu Look was a pleasure to work with from start to finish. Martin began the process with information and an estimate and was professional, knowledgeable and personable. Each part of their team was responsive and took great care in communicating. Both days of our window install the lead on site (Abraham & Benjamin) called as they were on their way, set up preventative measures not to damage our floors, found me throughout the day in our home to update me and cleaned up at the end of the workday as if they hadn't been in the house. Our project manager, Oscar, answered all our questions and stopped by our home to make sure all was going well. Yvonne also assisted in the scheduling and allowed us to change our date of install due to work related travel just a month before. Thank you, Nu Look we would be pleased to refer your company for window replacement in the future.

Douglas Weber

2022-04

Andrew was a great consultant for Nu Look. I was in the market for a new roof. Andrew was very knowledgeable, fully explained the roofing process, and answered all my questions with a no-pressure attitude. The product he offered was very comprehensive compared to other companies at a quality price.Service: Roof installation

Erin Herbert

2022-04

My husband called and scheduled an appointment for an estimate on a new roof. Martin came out and looked and measured our home and then sat down with us to tell us about Nu Look Home Design and the products they offer. He was very patient and informative. He was thorough in answering all of our questions and helpful with working with our budget and discussing finance options to bring it all together. It was a pleasure partnering with Martin to move forward on our home improvement project!

Debbie Kerns

2021-04

Chris had a great presentation. We had used Nu look to replace a exterior door a few years ago and they did a great job so we are now replacing a few windows.The windows installation went well. They removed the windows in 9 minutes and had all four windows in within 1 hour. They installers did a great job with the flashing and the calking is perfect. There is a noticeable difference (improvement) in temp of the rooms with the new windows. The office staff were also very pleasant to work with.

Michaele Williams

2021-04

Martin was very personable and professional. He explained thoroughly their quality products and why we should choose their company to install our new roof. We were going to get several quotes but were so impressed we knew we didn’t want to go with any other company.

Katherine Long

2021-04

Martin came out to our place and did a wonderful job promoting NU Look products. He was very knowledgeable and answered all of our questions. We were looking for a few new doors. Martin walked to the front of the house with his tablet and looked at the different designs while looking to see if it would match the house. Then we went to the backyard and did the same thing with the sliding glass door. He did not rush us to decide and his personality was really easy to work with. Would definitely contact this salesperson again for any future projects!

Dana Piazza

2022-04

It was getting time to replace our 22 year old roof and after hearing about NU Look on the radio called for an estimate. NU Look Consultant Mike Summers was very knowledgeable and walked us through the materials and process in a very professional manner. He provided us an estimate with no “buy now” sales pressure. The experience was much better than I had anticipated. I’m only reflecting 4-stars because the installation hasn’t taken place yet.Service: Roof installation

Rebecca Evans

2022-04

We were looking forward to seeing Adam Mulvaney as he was our sales rep with our last project. However, Martin was very friendly & knowledgeable about the products we discussed (window replacement). He was very respectful of our desired budget & presented several options. We look forward to our continued relationship with Nu Look.

hmann505

2022-04

The Nu Look salesman was very professional and is completely knowledgeable in all aspects of roofing installation. He performed a detailed inspection of the attic and condition of the etire roof and plywood condition. He showed us.pictures of the water damaged areas. I believe we got a very good price for the value.Services: Roof inspection, Roof repair, Roof installation

Avis Petway

2021-04

I’m very pleased to have had the opportunity to have Patrick as our roofing/home improvement consultant. He was very thorough, explaining everything as he did his presentation, and leaving plenty of room for any questions and/or concerns. He was very helpful in assisting with color choices as well. I appreciate the excellent customer service, the time, and patience that he took to make sure all of our needs were taken care of. We look forward to doing more home improvement business with him in the future! Thank you Patrick!

Carl Hitt

2023-04

Nu Look is an EXCELLENT company to deal with. From Robert providing an estimate to Patrick helping us pick out materials, to Gustavo and his team installing - very professional. We had wind damage that messed up our roof and siding. Nu Look took care of both projects. I am very impressed with their punctuality, communication, pricing and quality work!Services: Roof repair for storm & wind damage, Attic venting, Roof repair, Roof damage repair