The Flood Masters, LLC

Kathy Ryan

2024-02

Floodmasters installed a complete kitchen — cabinet, appliances, flooring and lighting — for me. They did a meticulous job and the work was of very high quality. They navigated a number of unique challenges such as getting a large fridge into my narrow row home with no direct street access. We lived at home during the renovation and they contained dust from the rest of the house — something that was a very high priority for me. The team was very pleasant and the boss/owner, Gustavo, communicated well. I wouldn’t hesitate to use them in the future or recommend them.

Leon Steinfeld

2024-02

We had a pipe freeze during the cold winter storm a few years back that resulted in the pipes in our laundry room to burst. Our entire basement was flooded so we called the best in the area to come help out. They did such a great job replacing out theatre room and basement finishes that we contracted them out to remodel our main level the following year!

lynn wolfkill

2024-02

My husband and I had Flood masters in to do a main floor renovation. I cannot say enough about what a great job they did. The team was so professional and kept our home clean while working on it. They were very respectful to us and our home because we were still living here. The quality of work that was done was above and beyond anything that I have seen from other renovations people have had done. We just had them back to do our front portico. I highly recommend this company.

Lisa Branum

2024-02

Gus and the entire team at floodmasters are amazing. They’ve helped us re-do flooring, done our roof, totally made over our master bathroom, helped resolved water intrusion on three of our past homes. His team has redone a kitchen in our rental condo and completed a complex expansion of our current kitchen to include removing walls and installing exterior siding and windows. I trust this team implicitly for all our projects. Gus is honest with pricing and ideas and the work is quality. Highly recommend!

Phil Lee

2024-02

Our rental property caught fire over the summer and we had no idea what steps needed to be taken to get the house back in living condition. We got a referral to call Gus at Flood Masters and he took care of us and everything throughout the entire process.

Camilla Giordano

2024-02

My laundry sink had a slow leak and I never noticed. One day I went into the guest room and saw the wood floor was all buckled and I didn’t know what was going on. The Flood Masters were recommended to me by a friend, and quickly came to inspect my problem. Gus was literally a life saver!! He found a bunch of water damage in the wood flooring, walls, trim, and cabinets. He worked directly with my insurance company, and I didn’t have to lift a finger. They got the place dried up quickly, and had my basement renovated and looking better than new! Everything was done professionally, and efficiently. I have hired them to do additional remodeling work in my home, because I know the work always exceeds my expectations. And that’s difficult to do! I recommend The Flood Masters to all of my neighbors, friends and family, and they always rave about Gus and his team.

Bruno Vega

2024-02

We manage serval properties in Washington DC, Virginia, and Maryland and we experienced a multiple sewage backups that caused a substantial amount of damage to 15 apartment units. We called Flood Masters to come in, clean up, and take care of the significant issues. They immediately took action by sending their large team to start the process, they worked directly with our insurance company and helped every step of the way. They even did all of the repairs (drywall, flooring, carpentry, cabinetry, painting). Their prompt action and thorough work in restoring 15 units helped us get the units back in habitable condition very quickly. Highly recommended for their professional services for any sized loss and working with Gus was great. He helped us understand what caused the issue and what needed to be done to get it fixed as soon as possible.

scott

2024-02

Gus and his team do excellent work. Quickly remedied the water problem and made sure the damage was controlled. Then the repairs (ceiling, walls, kitchen flooring, etc) were repaired fast and perfectly. They've now done 2 water damage projects and 2 other renovations and he usually adds ideas to a project that are better than my own! Highly recommend this team

Oscar Vega

2024-02

One of my office buildings sustained water damage from a backed up pipe. The first company I called was The Flood Masters. They came out on a Saturday night and started working quickly and efficiently. Working with Gus was super easy. He took care of all the documents that insurance needed and helped us get back on our feet in no time.

Hassan Arif

2024-02

Hired The Flood Masters for a couple of floods and again for a house fire we had. They are the absolute best and most professional at what they do. Highly recommended!

Mark&Kristin Bennett

2024-02

The Floodmasters should be called The Superheroes for their quick, thorough, and thoughtful responses to any water emergency! They make what is a devastating event less stressful, and help get your home back to its original state quickly and painlessly!We’ve had multiple water issues, and Gus and team have been professional and ultra fast responders saving us from further damage and helping us quickly and expertly remediate and resolve our flood issues. The team is honest and hardworking, and their work it top notch.We’ve also used them for projects around the house, such as an amazing office space with custom cabinets- again, they knocked it out of the park. They make a project easy, transparent, and with on time delivery. Go with Gus and the Floodmasters for any restoration or renovation project!

Sherri Farrell

2024-02

The Flood Masters are amazing and have been there for me consistently doing an amazing job on large and small jobs. They show up same or next day to assess the situation and stop the bleeding as they plan to repairs.1) Moving into my townhouse I discovered that contractors had turned the water to the house back on and not closed off a faucet and my entire basement was wet as I was trying to move into the house and needed to get it dry quickly.2) During inspection of buying my house the inspector noted we may want to upgrade the roof so we did proactively with another vendor and found ourselves with a kitchen ceiling caving in during a snow storm. The Flood Masters showed up in the snow storm prevent the entire thing from caving until it could be properly repaired by them. They did it all from the roof to the interior repairs. They often find prior poor quality work in the process and repair that as well.3) Due to poor contractor work on a renovation there was a small leak in the bathroom on the 4th floor ruining the vanity and leaking down. The Flood Masters repaired the vanity and floors and ceiling below.4) The massive leak we had (see below Yelp review for details)I now use them for renovations that are not flood related. I call have done 10+ jobs with and never had. abad experience. They higher quality talent and good leadership inspecting work and holding crews accountable.Below is part of my Yelp review.The Flood Masters is reliable, detail oriented, and honest.We were moving and planned to rent our renovated townhouse in Arlington. Tenant lined up to move in and 15 days unoccupied. The movers uninstalled an Ikea wall unit and high-pressure water started gushing out of the wall breaking through the drywall and flooding the carpets on the 4th floor and going down the entire house. We shut off main water, but the water continued coming at intense pressure. We called Flood Masters and they had someone onsite within 15 mins. The Ikea installed wall unit was anchored into an emergency water pipe (sprinkler system) so they located and shut off the emergency water and used a garden hose to redirect water to a bathtub. They were able to act quickly to mitigate the damage opening up walls. We had to replace most of the drywall on ceilings and walls in the entire townhouse. All floors (new hardwoods and carpets) were ripped up to be replaced as well due to warping and potential mold.It took 2 weeks working with insurance on the next steps and finding someone to do residential emergency water repair. Flood Masters worked with our insurance to negotiate repair cost and agreed to complete the entire job in 2 weeks allowing one day for cleaners before the tenant moved in.

Jairo Irreno

2024-02

My construction company handles large commercial projects in the DC area. Whenever we experience some property damage we call Gus at The Flood Masters. Amazing service, and top tier quality, will leave your property looking better than before.

Nick Zahra

2024-02

Our basement sustained a huge flood due to storm water coming in thru the sump pumps. We had around 4’ of water and it looked like a swamp. Gus and his team came out in the middle of the night and started working immediately. We ended up having to demo the entire basement because there was so much water. I highly recommend Gustavo. He is a lifesaver for anybody in need of his services.

Justinn Arceo

2020-05

We have lived in our house for 35 years and had done minimal renovations. We finally decided it was time and used The Flood Masters. They did an excellent job. Gustavo, the owner, listens to your ideas, needs and wants and will make reasonable recommendations. He was very in tune with our ideas and offered some of his own suggestions as to what would work/look best, which we usually took. Our decisions/selections went through 5 people before getting to Gustavo and if he didn't think something would look good/work he said so. There weren't many things he didn't agree with or like but when he spoke up we listened and went back to the drawing board. When seeing the finished product, we were always glad we listened to his recommendation and opinion and had changed our minds! His crew are all extremely nice and we felt comfortable leaving them to work if we weren't home. They were very respectful of our house. The first phase of the renovations lasted 2.5 months and on the last day it was sad to see the crew go, they had become like part of the family! We remodeled the entire house and absolutely love it! In only one instance of the entire project (we had a phase I and II) was there a miscommunication of what was desired and when we realized this Gustavo immediately fixed it without a problem. Some parts he out sourced, like refinishing the wood floors and custom making a glass door for the odd size shower. All of the people he out sourced to love working with him. One guy said he liked working with Gustavo because if there was something the homeowner changed their mind about upon seeing the finished product, Gustavo would make the necessary changes. He said most contractors would not "redo" something once finished, even if the homeowner did not like it! Overall, the remodeling was a pleasant and exciting experience. I would definitely recommend Gustavo and his crew for your remodel!

secili destefano

2024-02

Over the years we have had our fair number of water damage issues. From a flooded laundry room into the basement to an excess amount of moisture and mold coming from a leaking chimney. We have always trusted in using The Flood Masters. Working with them has been great and we have also contracted them out to do some remodels in the house.

Aylin Tayfun

2024-02

I HIGHLY recommend Flood Masters!... Gus and his team responded immediately, were extremely professional and fast, AND did an amazing job restoring my home. Im extremely detail oriented/OCD so having any work done on my house is nerve-wrecking especially in the midst of an unexpected emergency and I have to say the drywall, baseboards, and flooring repairs/replacement were impeccable. Thank you guys!

Daniel Rafeedie

2024-02

We had some water damage from a leaking toilet that got our floors and drywall wet. I called up Gus with Flood Masters and he sent his team out to take care of the mess very quickly. They took care of covering and protecting all our personal items while doing the water damage clean up and drywall repairs and painting. Go JMU Dukes!

Matt Rogers

2024-02

We had some water damage come in from the front roof and window area of our home. We called The Flood Masters to help us out and they worked directly with our insurance to get us new hardwood floors and repaired all the drywall and trim that was affected.

thameen patel

2024-02

Gus and team did a fantastic job fromstart to finish: from great communication and quick responses at any random hour to accommodate our work schedules, to exchanging ideas on design and materials to accomplish our desired look and feel, to cleanliness for a massive reno happening at home while we lived there, and just a pleasant and respectful team to be around. We are thrilled with the outcome; best transformational reno we’ve ever seen! Thanks Gus and team!

Kevin Hardey

2024-02

We had a leak from storm damage on our roof and we called Flood Masters out to mitigate. They handled it quickly and not only repaired the interior work, they also replaced the roof in under 2 days

Zack Lee

2024-02

Hi hired The Flood Masters to do some flood damage control at one of my rental units. They also replaced the roof on the entire building. Working with them was great and I will continue to use them in the future

Sigma Republic

2024-03

My experience with this company was awful. They overcharged me, failed to complete the job in a novice manner, and never responded to any of my calls. My wife and I have expressed our concerns to our community. NEVER DO BUSINESS WITH THEM!***RATHER THAN CORRECTING THE ISSUE Subject: Complaint Regarding Poor Service from an Employee by the name A or AS or Aksh who was absolutely under influenced, rude, speaking in vague manners when asked questions, and I was in unbelief that this is happening since this person was ignoring my calls.Finally I got someone to respond me here that I am writing to express my deep dissatisfaction with the service I received from your company and especially the employee by the name of Aaksh or something like that!I generally unappealing presentation.Moreover, Mr. A’s attitude during my interaction with him was unprofessional and indifferent. It was clear that he did not take the time to understand my preferences, resulting in a product that did not meet my expectations.I appreciate your prompt attention to this matter and look forward to a swift resolution.Sincerely,Amrin Darbar

Suzy Baxter

2024-02

They were amazing, they were very careful with the rest of our house while they did their work, I loved that. The guys were courteous, Gustavo was very responsive. We were so pleased with the results.

Kristen Brown

2024-02

The expansion tank in my water heater bust and flooded my house. I reached out to Flood Masters to help out and they took care of everything from working with insurance and even remodeling my Kitchen after!

Catharina Lee

2024-01

They did a wonderful job start to finish. My new porch, deck and stone look beautiful! Looking forward to work on a few other projects!

Shibani Gambhir

2024-02

Flood Masters provides high quality customer service. Highly recommend!

Bruce Mahler

2018-05

Fellow Disaster Sufferer: Please stop, take a deep breath – and read this! If you are under considerable stress and searching for the best company to repair unexpected and anxiety-provoking water damage, a broken pipe, or other flooding issue in your home or business, go no further. Flood Masters is hands down the BEST company you can turn to.As the owner of three (3) homes and one rental property, I have for long decades dealt with every conceivable home service outfit you can imagine: heating, ventilation & air conditioning (HVAC), painters, handymen, electricians, roofing repair, boiler installation & repair, window & door repair, damaged screens, chimney sweeps, winterization companies, vermin & pest control companies… The list goes on…I can tell you to a certainty that Flood Masters is far and away the single best company I have ever turned to.Recent frigid temperatures that plunged down to the single-digits caused a pipe in our attic to freeze and burst in our northern Virginia home. The damage was horrific and terrifying: water gushing down from ceilings and running down through three stories of our house (upstairs hallways and bedroom, kitchen, and basement). The damage was a terrible shock to us: soaked drywall, sagging ceilings, sopping wet insulation, saturated floor & crown molding, wet lighting fixtures and so much more.When an unexpected home disaster strikes, we are often so confused, depressed, desperate and pressured that we grab one of the first few companies a quick Google search yields. That is throwing darts at balloons.Do not make this mistake!After an exhausting amount of research looking for the BEST company to rescue us – including consulting with a close friend who owns one of the largest property inspection companies in northern Virginia – my wife and I chose Flood Masters.Best decision we ever made in our life.The owner himself quickly replied to our anguished S.O.S., came out right away to assess the damage, calmed and assured us we would be okay, and quickly set up a schedule to restore our home in a surprisingly brief period of time. The dry-out process was a snap: wet drywall and insulation removed and carried away. To our surprise, the workers told us that all of the ceiling and floor molding, which they had removed, was fine, usable, and would not an additional expense. Flood Masters brought in a total of fifteen (15) heaters, air circulators and dehumidifiers to dry out the house. I was immediately struck with what great condition this equipment was in, all of the machines were obviously well-maintained.The rebuild process was incredible. The workers did a breathtaking and exquisite job of putting up new drywall, patching, priming, painting and sealing seams all restored walls, ceilings, molding and seams. The crew was professional, hard-working, cheerful and obviously enjoyed & cared about their work. They took pains to protect all of the floors, furniture and items in our house, putting down drop cloths on all floors, and sealing off all furniture, countertops and other areas with plastic sheeting. When the job was complete, they swept and vacuumed the house thoroughly and left the premises in immaculate condition – and I mean immaculate! Bonus: The walls they painted with a brand new coat of primer & paint looked infinitely better and cleaner than our old walls before the disaster struck!Flood Masters is a priceless resource. Do yourself a favor and call them now! You won’t find a better company to restore your home to its original condition. Their work is spectacular and best of all, their fees are very reasonable.

Beth Jensen

2022-05

This company worked on my house previously and they did a fantastic job. As the new owner, I need them again and they can't bother to return my phone calls/messages. I've called 1-2 times a week for the past month. Radio silence. :(

Jacob Clark

2024-03

Very professional, quick and efficient. Thank you!