United Roofing & Exteriors

Brett Carlson

2024-04

Chris was fantastic. He was in our neighborhood offering other services, which we didn’t need. However, we had a bad storm recently and a piece of siding blew off of our house. There were countless other people who said they’d get back to us about fixing this and never did. Chris and his team fixed it on the spot the same day and did an excellent job. I’d highly recommend Chris and his team. They were friendly, professional, fast, efficient and provided high quality work.

Nicole EVANS

2023-06

Rich Kim and Ali Sulieman were fantastic to work with. I was amazed how they paid so much attention to detail in our exterior renovations. We got a brand new 50-year roofing system and a siding system as well. These guys do not cut corners. They installed everything according to manufacturer specifications and guidelines. We recommend United Roofing and Exteriors LLC if you want quality workmanship and honest pricing. Thank you guys for all the work you put into our home!

Maria Carlson

2024-04

I cannot thank Cris enough for his exceptional customer service. We had some wind damage to our siding, and no other company was willing to help us without replacing all the sliding. He gladly stepped up and said he was happy to help and this was such a relief for our family and can’t thank him enough! We will absolutely recommend him, and this company to our friends and family, and use them in the future.

Yazdan Movahedi

2024-04

I want to express my dissatisfaction with the service provided by this company regarding the inspection and subsequent handling of my roof.Last year, we contacted your company to assess our roof's condition. Somebody names Christian Martinez from this company visited our home promptly, conducted an inspection, and verbally informed us that our shingles were outdated and several damages were present, including a missing shingle. He assured us that our roof could qualify for replacement through our insurance company. Due to our busy schedule, we postponed filing a claim until February of this year.Upon reaching out to Chris again, we filed a claim with the help of him. However, on the scheduled inspection day, the united roofing guy failed to attend, citing an accident as the reason, despite being informed of the inspection date in advance. Furthermore, he forgot to submit the inspection photos to the insurance company, which finally resulted in the rejection of our claim. Despite numerous attempts to contact him, Chris has been unresponsive.I am deeply frustrated with the lack of professionalism and customer service exhibited by UnitedRoofing. This negligence has not only resulted in a failed claim on my insurance profile but also led to a $300 increase in my home insurance premium upon renewal. It is unacceptable for a company to neglect its responsibilities and ignore a customer in need of assistance.I am compelled to share my experience and give UnitedRoofing a 0-star review for its failure to fulfill its basic duties and for its lack of support when it mattered most.

John B

2024-04

Pros:- Sales person easy to work with on scheduling work and getting a crew out quickly to address a roof leak around roof vents.Cons:- Almost harassment-style sales calls to get more work added to the invoice that was nice-to-haves rather than must-haves.- Quality of the work to fix leak was 1 out 5 stars. I paid ($300+) before inspecting the work myself which is obviously not a good thing to do with any contractor, so shame on me. The very next time it rained I had the leak just as bad as before the work was performed. I finally took a look at the work and the caulking was very low quality - almost no effort given to fix the leaks with just a few squirts of caulk in a few areas with clearly visible gaps around the vents. I watched a few YouTube videos and bought a $6 tube of roof caulk and fixed the problem myself - after the recent heavy rains I've had no issues at all.

Daniel Chang

2024-04

Horrible experience. Avoid at all cost!!!Cristian who is a sale representative knocked on my door on 4/29/23, insisted I get my roof checked and get a “free roof”. He said I wouldn’t owe anything out of pocket other than my deductible (remember this). Everything seemed fine and we started the process. I signed that day and I horribly regret it till this day. Insurance approved for new roof and the check came in around June for 25k, that’s when I gave him the check. That’s when all communication stopped. Reached out through text and calls for months and finally got our roof completed in late November. Fernado, who is also a representative took over all communications, after that he wasn’t much help as well. After checking out the work order and visual appearance, they installed the WRONG roof color. They said nothing can be done except a $1000 credit (deductible amount), I stupidly agreed since I’m zero out of pocket. Keep in mind, I sent multiple texts and calls to let them know which color I wanted. I even met Fernando at ABC to review samples and they still managed to get this wrong.This is when it gets weird, they kept asking me to call my insurance adjuster to approve the supplements. After calling the adjuster, they claimed the supplement was submitted by a third party and was denied 3 times. Adjuster said they were adding too many false supplements. My adjuster said he explained why it was denied every time and United/third party kept submitting the same documents. I’m assuming they aren’t competent enough or didn’t read anything!I then get a letter in the mail stating my house has a lien for 10.8k from the supplier (ABC Supply). I immediately call Fernando about the issue and he stated he wasn’t sure why this happened. But he also said it could because I didn’t help enough to get the supplement approved. Stated I need to put in effort as well. (This entire time I thought everything was done since they said I’m zero out of pocket and they already received a 25k check, also how is it my fault not helping with supplements since they keep submitting false or incorrect documents) I was pissed and he ended up saying I can’t help you anymore and reach out to the owner Yibert. He claims it was a mistake and actually removed it quickly. I also spoke to a previous employee and he stated this happened to another homeowner as well. Hmm… what’s going on here??A month goes by and I thought everything was fine since Cristian said I’m zero out of pocket other than deductible. I got phone calls and emails from United saying I owe money still. After many miscommunications, I was told insurance owes depreciation of 2.3k. Once insurance sent out the check in Feb 2024, I wrote them a check and they couldn’t even wait a day to pick it up. It’s crazy how responsive they are getting money but nothing else.I then get a call on a Saturday from a United representative asking if I sent/paid the check?! Cristian came and picked up the check earlier that week. I’m assuming miscommunication happens within the company as well.Horrible experience. After all this stress, I would rather pay in full than deal with this BS. Home insurance went up significantly after this claim as well. Not worth it, seems like it’ll pay itself with the increase.Also, I can’t be the only that dealt with them like this. Please leave your review as well!

Nghia Hoang

2024-04

Rich Kim at United Roofing & Exteriors is very helpful and knowledgeable person to do business with. I highly recommend this company to anyone who needs roof work. Thanks!Nick

Brian Thomas

2024-03

This company canvassed my neighborhood and signed a contract to install a new roof for me. Upon giving them my insurance check they have gone off the grid and will not return my calls. Be careful with these people, as of now they are committing fraud. I will change my review if they do as agreed and install my roof or return the funds.

Lorenzo Appolinaire

2024-02

This has been the worst company, I've ever used. I would not recommend anyone to work with this company unless they want to loose their money and do not get a satisfying work. Long story short, their professionalism is not desirable. Things to note is that employee only work their for a week. So don't expect to speak with the same person every time you call as they will tell you "I am no longer with the company"

Michael Monetta

2021-05

My relationship with this company started back prior to June 2019. The original estimator was friendly and professional. Estimate was given and I contacted my insurance company to process my claim on my roof, fascia and soffit. Work was originally promised for fall 2019, it was not until January 2020 that the majority of the work, the roof was completed. Once they received my first insurance claim payment, they immediately changed their behavior. The original promise to install the roof went from early fall to late fall to winter to January 2020. Work was completed so fast, it was substandard. Absolutely no attention to detail whatsoever by the installer team. Installed 14 squares, not a big job. The lower edges of my shingles are wavy and areas throughout the roof, shingles are not laying flat down even months after extremely hot weather. Did not cleanup the job. Nails and green roofing tabs left all over my from and back yard. From that point it all went downhill. The original estimated, was no longer with the company. The Account Manager or Office Manager was working from home and using her personal cell phone. I immediately contact her to express my concerns, she gave me the owners number and said to contact him. I sent multiple text messages to the own about my concerns with pictures. He was very unprofessional, cussing at me demanding payment for work that was not done correctly or completed as promised. It took months to get another crew here to repair the damaged fascia and soffit materials. A two man crew showed up and replace only once side of the upper roof and it was the wrong side! Contacted office manager and owner and was treated rudely! Months later now and defects in roof are not fixed, owner has basically said, the roof is perfect. Sent pictures and list of concerns to owner. Nothing but cussing and threats when speaking to the owner on the phone. Months went by, without any response. I have held back the last payment for the work and requested that the roof defects be repaired and other work be completed. Now at this point do not even want to deal with the owner. Asked him to have his attorney contact me! Terrible company! Not professional, Not timely! did not keep original promised schedule. Once they received my first check, they changed their attitude. I would not recommend using this company. If you are using this company, watch everything they do and check their work! Do not pay them until the work is completed properly and completely! Now, I guess I will have to go to court to get my roof repaired!

Luz Johnson

2024-04

United roofing did my roof, siding and gutter done very fast and my insurance paid for everything, thank you for everything yilbert

neil w.

2023-05

Rich and Jose provided us the all the information, education, and most importantly gave us the comfort-level and confidence needed to move forward with our job. Big project and want this done right. Each step of the project was discussed, the timing, explanation of the materials/quality/warranty-- and most importantly the support after the project -- minor details and questions all resolved. Highly recommended. We spent many months researching and reviewing Roofing companies and glad we connected with Rich and Team. Thank you!Services: Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Roof repair, Roof installation, Roof damage repair

Erol Turkekul

2023-05

Duy stopped by one day after noticing wind damage and missing shingles on our roof. After bringing Marcus to the house to do a more thorough inspection, recommended a roof replacement. Our experience with United, along with Duy and Marcus, was very professional. They were responsive, worked quickly and efficiently, and cleaned up our yard and driveway before they left each day. Working with United was very positive and would recommend them to others who needed a roof replaced.Services: Gutter installation, Roof installation

Russell Vacante

2023-05

The roofing service I received by Richard Kim was outstanding in numerous ways. The contacting process, the insurance interface, and the supervision of the roofing repair and gutter installation was among the best home service I have ever received. Richard Kim is easy to work with, highly reliable, sincere, and a truely knowledge professional. His explanation of how and when the work was to proceed as well as his immediate responsiveness to my phone, and text message inquiries was timely outstanding. I highly recommend his service to all those in search of an excellent roofing contractor. I would not hesitate to hirer him again for roof a repair or installation. When you find the best, there is no need to look any further for a highly competent roofing contractor.Services: Gutter repairs, Roof inspection, Roof repair

Gabby Marzullo-Dove

2023-05

David G. was very attentive and answered all my questions helping me understand the process and being very polite. He made the insurance proceeds very simple and fast to get set up. He always answered and got things done in a timely manor so I don't have to wait too long. The roof installation was set up with in a day once the roofing materials were delivered. This was the greatest service I’ve gotten especially in this area!!! Will definitely be coming back for future projects and recommending friends and family this.Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

LEXI FARNEY

2023-05

Rich and Marco took care of everything. They worked with my insurance company and got all the necessary approvals, stop gapped the water damage and got the crew working on the roof as soon as it was safe for their them to start work. The crew at United Roofing was exceptional and I’m really impressed a year later with the quality and the look of the architectural tiles. They even sent folks out a few days later to inspect their work, make sure I was happy and to ensure my yard and deck were cleaned up…no small feat given the wet conditions they were dealing with.Services: Roof repair, Roof damage repair

jesses villatoro

2023-05

Jose and Rich provided me with excellent service. Jose inspected my roof and did a very thorough inspection. Rich explained the storm related damages to my property. After discussing with my spouse about moving forward we decided to file an insurance claim. Jose and rich guided us through the entire claims process free of charge. We were well informed on the insurance inspection procedures and then the insurance estimates. Rich was very good at explaining the breakdown of our estimate and the supplements needed to further increase our claim payout to properly do our roof with all code related items. Jose was very professional during our roof installation. He was present throughout our insurance inspection during all of our trades being completed. I can proudly say I had full confidence in United Roofing & Exteriors doing all of the approved work from our insurance carrier. I would gladly recommend Jose and Rich as your contractor of choice should you need any assistance with your insurance claims.Service: Roof installation

Samuel Ramatowski

2023-05

Unfortunately, I have mixed reviews about United Roofing. I really wanted to leave a 5-star review, but at this point I cannot due to a lack of communication and follow through. I worked with Bill throughout this whole process. At first, he was extremely helpful and thorough in his communication. He seemed well knowledgeable about roofing and inspections. I especially felt well supported throughout the insurance claim process. He was regularly checking in and made himself available to speak with me and my insurance provider. Bill was fantastic throughout this stage in the overall process. Once I provided payment for the roof, communication started lacking. I had to initiate any conversation about when the roof was going to be installed. While I was hopeful to get at least a 24 hours’ notice about the roof installation, I was surprised by a text from Bill at 6:58AM in the morning stating that the “roof is being done today.” As I read this text, I heard trucks pulling in and soon received a knock on my door at 7:01AM. Essentially, I received a 3 minute warning. Luckily, I was still home at the time and was able to clear the cars out of the driveway for them. Early in our conversations, Bill assured me that all would be well taken care of and that he would be at the house during the installation, especially since we are first time home owners. Unfortunately, no representative from United Roofing came by our home on the day of the installation. Once the roof was installed (October 10, 2022), I reached out to Bill inquiring if someone would be completing a walk through and approving the work that was completed. I also shared with both Bill and Rich that there were several “soft” spots on the roof. These “soft” spots seem a bit concerning, so I wanted to make sure they were professionally checked out. As of January 9, 2023, this walk through has still not been completed… This could have easily been a 5-star review for this company as the roof looks aesthetically fantastic; however, I am still waiting on a walk through and my concerns have not been addressed.Service: Roof installation

Addyson Lomax

2023-05

I had the pleasure of using United roofing to replace my damage roof. I started out from being to end with Terence Barnett ( Yaqiyn). Every time I had a conversation with him over the process, even when I was getting frustrated myself, he was always respectful and calm. He explained everything to me in such way that I was very happy that he was the project manager. It took a while for the process to be completed and I got my new roof. I’m very happy and please with the completion of my new roof. I would recommend Terence Barnett to anyone that needs a new roof done because of his professionalism and respectful manner in which he treated me as a customer.Service: Roof installation

Sharon Koorbusch

2023-05

Rich and Jose were awesome . They provided fantastic customer service and were advocated and advisors during the entire process . We had a great experience with United and would highly recommend their services . The workers were also awesome when they up the roof on and the yard and deck immaculate after they finished !

Ashly Gonzalez

2023-05

To say the least, this corporation has been extremely effective and helpful. Mr. Gonzalez, David was such a great help and super responsive. He maintained great professionalism and exemplified the great attributes of his company! He has a great attitude and was able to get us the help we needed in a timely manner! I can confidently say that I, without a doubt, will be referring this company to my family and friends ! Thank you to Mr. Gonzalez for his outstanding work !Services: Gutter installation, Roof damage repair

Jaidyn

2023-05

My family was introduced to this company by our friend Kevin who happens to work for United Roofing. Although we were a little skeptical at first, I am more than pleased at how reliable and efficient their service was and how well our roof maintenance actually turned out. (Customer service is also great, any inconvenience was immediately resolved or explained, 10/10 company we will definitely be referring to their services in the future.)Services: Gutter repairs, Roof inspection, Roof repair

José Navarrete

2024-02

Excelent work Best roofing crew i ever seen very clean

Gopalakrishna Inamti

2024-04

Worst company. Roof leaks after some time and there is no support

Rafael Manzanares

2022-05

Thank you United Roofing and Exteriors LLC for your great service. Rich Kim and Duy Tran assisted us with understanding the differences between roofing systems and quality workmanship. This company is 5 stars and I highly recommend them to everyone. Rich is very knowledgeable in explaining how insurance claims process works and he made it very easy for us to understand and rely on his knowledge and experience to make sure the scope of work was itemized and he also took his time to thoroughly explain what each line item meant. Thank you again for the awesome experience!

Mohammad Rassoulian

2022-05

Rich Kim was very great in everything he shared with me when it came to proper installation. He gave me top quality service from communication to effectiveness in being prompt in everything he does with his team members. I recommend United Roofing And Exteriors LLC for all projects. Thank you so much for a great and wonderful experience. 50 year labor and material warranty! I can’t believe how exceptional this service is.Services: Roof inspection, Roof installation

Wendy Zheng

2021-05

Richard made this whole process a lot more manageable. His team did such a great quality job on our new roof. They were super professional and always kept us updated. Our insurance was definitely not the easiest to work with, but Richard and his team handled all of that for us. Great service!

Frank Alexis Jr.

2022-05

Jim and his crew assessed the project, put together a timeline which they adhered to and did a fantastic job. The roof at one of our site's in Richmond was in really bad shape and his team replaced it with a warranty approved new roof. I commend him and his team for doing an exceptional job. I will be using them again with the quickness if such a need arises.Service: Roof repair

Bonita Vega

2023-05

I live in Lakeridge and had damage to my roof. They came and did an inspection and estimate and did my repairs in a timely, professional manner. The quality of their work has been proven over and over by how well it’s holding. Very satisfied!Services: Roof inspection, Roof damage repair

Sean C.

2021-05

They are real professionals.I had my root replaced via insurance claim with the help of Rich Kim from United Roofing.Even though the whole neighborhood of over 800 homes experienced the same problem over the past years, my house was the odd one out that didn't get the claim approved. I was denied multiple times but Rich thoroughly examined before the claim and was with me through the whole process making it easier for the homeowner.The real difference from others was when the adjuster came out for inspection, he and his crew came to help the adjuster showing the damages and when I received only partial replacement approval he persistently worked on getting the full claim with his supplement department. Months later I was given the full approval and now have a beautiful roof.The technicians who came out to install all did an excellent job and it was assuring to see the owner of the company coming to check on the job.In the past I had many different companies just trying their luck with my insurance claim which made me skeptical about these companies and I had the same feeling when Rich approached me saying how he is different from those "storm chasers" but after listening to him my gut feeling told me that he might be different and I was right.I recommended these guys to my neighbors and he is working on my other house as well.