USA Home Construction

Jon Day

2023-12

GLUED ON, HALF-SHEET SHINGLES! PICS ATTACHED!*edit* - after months of non-communcation and threatening to post this review with pics, they finally came out last Wednesday to replace fallen shingles. Turns out the original team didn't 'hand-tab' (properly affix) the shingles on the steep Gambrel part of the roof. I'm still left with a roof that I cannot trust and what seems to be a single person "Nathan Shin" company that doesn't respond unless threatened. Which is why I'm currently keeping this review up until they either come out and re-shingle the steep part of our roof, or pay us to have another company redo it correctly.* Until resolved and our steep gambrel section re-roofed, I will keep the following review intact:Here's the bullet points.- We got estimates on our re-doing our shingles and USA Home Construction gave us the lowest price for their best architectural shingles ($20,000+). Hey, it's competitive for northern virginia...- Team of 10 came out and took three days to finish the job, surprising as our house is just a 3 bedroom, less than 2,000 sq. ft.- Within a week two sheets of shingles were falling off... they responded and quickly patched up the shingles. Again surprising, but hey... happens?- 8 months out, now we have multiple (6+) sheets of shingles that fall off exposing the tar paper underneath. (Pictures attached).Surprising that there were NO nail holes in these six sheets of shingles... they were simply GLUED on hoping it would last beyond the 1 year warranty. Why would they try to save money on nails...you might ask? Maybe because they cut our shingles lengthways IN HALF to use less shingles? Again, picture of the half-width shingles un-nailed shingles that are continuing to fall off. *correction - GAF confirmed that this was due to the roofers not following guidelines to 'hand-tab' shingles that are installed on steep gambrel sections of roof. Due to this oversight the entire section needs to be re-shingled*Nathan Shen (seems to be the only person in this "company" warning, it's a one man show) promised to send someone out a month ago, have followed up with emails (no response) phone calls (answering system, and no response), their web-site form (which won't allow you to submit due out-of-date web-certificates and it's attempt to install adware on your computer) and a visit to their office, which is just a locked door in a small business building which the other tenants said is never opened/unlocked.Okay, let's summarize... I can understand in a team of 10 installers, you may have some unskilled workers... there were some quarrels in Spanish that I didn't understand, so again, understandable for a team that size to have some mistakes.What I cannot accept is management that does not respond to any mistakes, will do nothing to rectify the situation and hides behind intentionally broken lines of communication.What I'm left with currently is a roof that I cannot trust, and a company that doesn't seem to exist anymore, yet still seems to be doing work/communicating with new unfortunate home-owners.If still no communication after this week, I'll be contacting (and encourage others to contact) the Better Business Bureau and looking into what our legal options are. Good news... their 'office' is located right behind a courthouse, so... that should be convenient.*update over 12 un-nailed, glued on shingles have fallen off, no answers to emails/phone calls at all...if you had shingles installed by this company, please inspect your roof for signs of 'glued' on half-sheet shingles. Our shingles looked great for the first 6 months or so (wondering if that's the case with other positive reviews less than year old), but when the problems started...this company no longer seemed to exist*

Tammy Oliva

2023-05

Nathan was recommended to me from a friend. I called him and he had someone come inspect my roof the same day. My roof needed to be replaced. Nathan was very efficient and professional and his team did a amazing job on my roof. I was impressed I had a new roof within a week. I had several neighbors compliment my roof and surprised how quickly the process was.Definitely will be using and recommending USA Home Construction in the future!!Thank youServices: Roofing, Roof installation

Brian Bartee

2023-05

Actual roof repair performed by the workers was exceptional. Dealing with the company's 'leadership' was nothing short of a nightmare though. I was told that I would get a $500 referral fee for any neighbors that I referred to USA Home Construction who ended up getting new roofs. I did so, but never received the referral fee. I tried for 4 months to resolve the issue through the head foreman. He eventually went 'lost comm' and stopped answering my calls/texts. I then went direct to the owner. He told me that the check would be mailed within the week. One month later I still have no check. He too refuses to answer phone calls and emails. I value honesty and integrity. I feel that USA Home Construction does good work but lacks character. I won't use them again and would advise my friends against doing the same.Service: Roof repair

Angel Ivanov

2021-05

I hired USA Homes Construction for a complete roof replacement job. Since my very first interaction with Nathan, I was impressed by his responsiveness, transparency, knowledge/recommendations, flexibility to accommodate my requests and competitive price. His team did an outstanding job on the roof - they were prompt, professional and very thorough, start to finish. I would without any hesitation recommend their services to anyone!

Peter Yu

2023-05

USA Home Construction replaced my parents roof a couple of years ago. Recently, a few of the shingles came loose and needed attention. Nathan was able remedy the situation without any hassles. Great customer service.Service: Roof installation

Joe Letina

2019-05

Highly recommend Nathan and his team at USA Home Construction. They replaced my roof after a recent storm and did a fantastic job. They helped me from the initial insurance inspection all the way through to the final walk through on the new roof. They did a great job and I am very satisfied with the quality of their work. I was so impressed with their craftsmanship that when I needed the wooden window trim on my house replaced, I turned to them again. The window trim turned out great and were very reasonably priced. Give them a call, you wont be disappointed.

Mike Snodgrass

2020-05

We had USA Home Construction replace our roof after the recent tornado in Leesburg, VA. Nathan and his crew were fantastic! They did a great job with the roof and fixed issues with the old roof that were done incorrectly. The best part was how easy it was to work with Nathan. He communicated with me frequently and made the whole process very easy! Highly recommend him and his company!!

Laurie Brown

2024-01

Food needs to be pre-preparedToo too long for the food..Need more cooks! Get there very early if you getting food or else you will miss the beginning of your movie...Other then that, everyone was very nice!

Jonathan Levering

2021-05

USA Home Construction just replaced the roof on our new home and we were very pleased with every aspect of the process. Nathan did the coordination, and he's terrific. They were very reasonably priced, arrived on time, worked diligently, and did a fine cleanup job. I would absolutely use them again and recommend them without reservation.

Paul Sell

2019-05

I had roof damage and had USA Home Construction perform the roof replacement. I worked with Nathan and he was excellent at explaining every step of the process. He provided timely information that I relayed to my insurance company and followed-up with any questions or concerns that I had. His crew was respectful of my property and did a great job ensuring that all the old roof particles were removed from the ground, bushes, etc. I would consider using USA Home Constructions for any future home improvement projects.

Maria Walla

2022-05

USA Home Construction were amazingly responsive. I called them in the afternoon about a roof leak and they came first thing the next morning to evaluate. It turned out to be cracked caulking and not a roof issue and they quickly fixed the issue. I was so impressed with their customer service and quick response that I immediately asked them for an estimate for other work. It's rare to find good honest customer service these days and I was thrilled with the experience with this company.Service: Roofing

Robert Brian (Brian) Parsons

2021-05

Nathan and his crew did my roof replacement and installed an exterior door. This was the easiest experience I have ever had with a contractor. Nathan communicated with me daily as my insurance clam was being processed and was very helpful in meeting with my insurance adjuster and insuring that all damages were properly recorded. The professionalism of the crew and the top quality workmanship and attention to detail is what makes this group receive a 5 star from me.

Jennifer Urwongse

2020-05

Nathan and his team did a fantastic job replacing our roof. He worked directly with our insurance and was very quick - it only took a couple days to replace our entire roof. He and his team were very professional and experienced. Very impressed, highly recommended.

Benjamin Harrison

2022-05

They have been great and honest company to work with. We were closing on a house and their quick help and estimates helped save the deal. We've had them look at our house to determine if work needed to be, and they gave us an honest opinion that we probably had a few more good years before being concerned. I will definitely use them when we officially are due to update the roof, or if we have weather issues, as they had great recommendations on insurance companies that are better to work with than others!

Bridget C.

2019-05

Nathan and his team did a great job replacing our roof and repairing our siding. He was polite and communicative throughout the process. The crew arrived when he said they would and cleaned up nicely. Everything looks great, and the pricing was competitive as well. We were very pleased with USA Home Construction!

John Meyer

2021-05

Nathan and his team did a fantastic job replacing my 33-year-old roof. They replaced the entire roof and skylights in two days and came when they said they would. They even repaired the water damage inside my house for free! They were highly recommended by my neighbor and I am delighted that she did.

Jill Coar

2020-05

USA home construction came highly recommended to me by a friend and when all the roofs in our neighborhood were getting replaced due to hail damage I called them and they came out immediately. The whole process from the first meeting until they finished was smooth and professional. Nathan and his crew finishes the entire roof replacement in two days and cleaned up like they were never there. They also found some dry wall damage I didn’t know about and covered that damage repair. I’m a realtor and have been looking for a quality roofing company to refer to my clients for years as I’m always asked. I will be referring these guys to all my clients!

Jeff Song

2022-05

Highly recommend Nathan and his team!!! Nathan is very knowledgeable and worked directly with my insurance company to replace my roof. He guided me through the entire process and answered all my questions. His estimates were spot on, and took the stress out of the roof replacement.Service: Roofing

Dennis Tally

2019-05

Had a great experience with Nate and his teams. He worked well with my insurance company to get full coverage for hail damage to my roof and also interior water marks on my foyer ceiling. The roofing team was fast and the painting team was really awesome. I'm having additional interior paint work done in the next couple of months and recommend their work.

Partha Maddipatla

2021-05

Excellent service by Nathan & team at USA Home Construction. I needed help with roof and a window and approached USA Home construction based on a referral. I am more than satisfied with Nathan's prompt followups / responses, dedicated / professional team, cleanliness of the service. I recommend USA Home Construction services for every one. Keep up the great work, Team USA Home Construction!

Blake Copenhaver

2020-05

I highly recommend Nathan and his team, USA Home Construction. I had them replace the roof on my home and garage at the beginning of 2019 because of wind damage. They did such a fantastic job I had them come back to remodel (demolition, walls, ceiling, flooring, painting) my basement in October. Nathan and his team came on-site to scope the work and provide an estimate. They also presented options and ideas to ensure the final product was exactly what was desired. I am blown away by how amazing it turned out. Superb quality, timely service (didn't have to wait months for the project to begin), and bar-raising professional service. Exceeded all expectations and at much more affordable price than competitors.

Fusion

2019-05

High Quality with a Fair Price: I recently received a recommendation from a neighbor for new siding and a roof and I am impressed. USA Home Construction did an excellent job. From the first meeting of talking me through the process and having a detailed contract for each type of material and colors on the job. Communication was quick and simple with phone, text and email; whichever I wanted to use. They were patient through the HOA approval process. The price was fair compared to the other bids. The end results are receiving lots of compliments from my neighbors. It looks unbelievably good; I am so impressed with their work. I will work with Nathan Shin at USA Home Construction again and recommend them to anyone who asks.

Sooryung Kim

2019-05

I had four companies come out and inspect my roof for wind damage and we decided to go with USA Home because they actually fought the insurance company for us to get full roof replacement. They handled all the headaches you usually get from insurance companies and all I did was choose the roof color and install date. They didn't try to upsell me with unnecessary work, but did get me almost everything I wanted while staying in our budget. They post-work inspection was very thorough and made sure we were all on the same page. Their work was well beyond our expectations that we decided to go with them on our windows and doors as well.

Adam Modzelesky

2019-05

We had an outstanding experience with USA Home Construction and its owner, Nate. We had a raging windstorm in Loudoun County that tore at least 40 old shingles off our roof overnight - that's 40 ON TOP OF the (probably) 50 we'd lost the previous year. Needless to say, it was high time to get this issue resolved. A long-time friend recommended Nate, so we gave him a call. He came out within a day or two to confirm we had a case for our insurance company, and then worked directly with the insurance company representative sent to inspect our roof claim. Nate even went up on the roof with the guy. In the end, we got the roof replaced, which we definitely needed. And their crew did a great job. Couldn't be happier with the end result.

Christine Lee Arashiro

2019-05

I had my roof leaks he came to inspect my house and work with my insurance it was great. Got new roof. So pleased with their job.I highly recommend.Also I had 2 bathrooms and kitchen remodelingThey did amazing job.I can use anytime. Thank you USA home construction!!God bless.

Ian

2020-05

I can’t say enough about the quality of proactive service provided by USA Home Construction. Recently I purchased a home in a gated community with an HOA. Without even thinking of any HOA rules governing types of allowable shingles, I ordered a new roof. Nathan quoted me a good 36 year shingle but when he went over to the house to conduct his site survey he noticed that my requested shingle didn’t match the other homes, so Nathan thought ahead and modified my order to order the right HOW compliant shingle. Needless to say when roofing day came and I realized I had completely dropped the ball with checking the roof with the HOA, Nathan showed them that the correct shingle had been ordered! Further, even though the new shingle order was $100 more, he waived the cost! Talk about awesome customer service! USA Home Construction has a customer for life, thank you so much!

James and Larissa Ginty

2019-05

Nathan came through for us again ! This is the second time he has replaced our roof - 2 different homes. Always professional, very competitive pricing and quality work. Clean up was excellent as well !

Rob Shaw

2020-05

USA Home Construction replaced the roof on my father's house after storm damage. Lex was a consummate professional in explaining the in's and out's of having the roof replaced through our insurance company. The work done was top notch, I will be recommending Lex and the team at USA Home Construction to all my friends!

Bailey

2019-05

We allowed this company to change our roof after a severe wind storm earlier this year. Before we actually got the work done, they returned calls immediately. Now that we have leaks in our roof in 4 different areas, we cannot get them on the phone after notifying them of the problem. We have called them consistently for the past 4 days to no avail. Friends be ware, this may not be a legitimate company that guarantees and standby their work. I do not want your experience to be like mine. Please do your research before allowing this company anywhere on your property. You may regret it. I only gave them 1 star because I couldn’t give less. Take care and bless you and your home.

Charlene Yelegen

2019-05

We had roof damage after a major wind storm and Nathan came by the same day after I had called several other companies that didn't even return my call. He was super friendly and helpful and helped coordinate everything with the insurance company The new roof was great.