Chandler's Plumbing & Heating

Brittney Retorick

2024-04

So we put in a work order for plumbing issue and they had to contact REALTOR to get approval to do this work. (This was last week)I just got a phone call this morning before 8:00am for them to schedule an appointment. They LM to call them to schedule.According to the Virginia telephone Privacy Protection Act, I am not to receive a phone call from any businesses until 8 AM.I went and called them back at 8:15am and their answering service answered and not the office themselves. They stated they can take a message and relay it to them. I asked them why the company/business was contacting me before 8 AM and she said that is something you would have to talk with them about.When I google the website of their hours, they don’t open till 830am. But then the calling service said their phone lines don’t turn on till 845am.So I asked her again why I was getting a phone call before 8 AM and they’re telling me to call them back and I get sent to an answering service instead of their office. All she could tell me was there could be somebody in the office, trying to start the day . When I brought up the privacy act, she said that is something you have to bring up with the company themselves.I told her I will call them back myself instead of leaving a message. I want to tell her thank you for your assistance today and she hung up.Completely, completely, completely terrible business communication .

Mallory Terry

2024-04

I just use Chandler’s to help me out with two bathtub faucets that were dripping. One had been going on for a few months and it was just a little drip and when I had a different local Business out they quoted me over $2000 just for that single repair and told me that they were going to have to gut the whole thing. As a daughter of a plumber, who’s not local to help me I found this crazy and opted to defer on dealing with until my dad could help me out with it. My kids bathroom faucet started tripping, but it was more like a stream so I had to intervene. Chandler’s had great reviews on Nextdoor. Initially sent an email outside of business hours on a weekend and I received an almost immediate response from Kathy. They were able to be here within two days of me calling. They were transparent of their pricing. K’Noy, the plumber, was timely, professional, kept me informed about what was happening and showed me what was going on an explained everything to me. He completed the jobs in a reasonable amount of time. He was able to fix BOTH faucets for less than a 1/4 of what I was quoted by the other local business. I will absolutely use them again if needed and can’t recommend them enough.

Ronald Hunter

2024-04

Chandler’s Plumbing & Heating is the #1 most honest plumbing companies I have ever encountered. Have been using them for almost 8 years and I trust them without question to give me an honest assessment and fair pricing for any issue I have. They are absolutely the best!

D. H.

2024-04

I just signed a service agreement for my HVAC system with Chandler's, based on my realtor's recommendation. The tech who came out, John H., was OUTSTANDING. So knowledgeable, so professional, so honest. While thoroughly inspecting our unit, he also rectified an exhaust issue outside and gave me a very good price for the repair. I also wanted to give a shout-out to Renee at the home office who helped me with a separate issue over the phone; she, too was UBER PROFESSIONAL, honest, and customer-friendly. I should have signed up with Chandler's years ago! So glad, though, I have finally done so now.

Richard Stempniewicz

2024-04

After 4 quotes from reputable vendors, I chose Chandlers to install 2 high efficiency HVAC systems in a rental I own. The sales process was low pressure but very responsive to my questions, including providing multiple quotes for different options i wanted to consider. Chandler's ended up coming in with one of the more compatative bids. The systems being replaced were antiquated and had a convoluted duct configuration in a tight space. The team Chandler's sent did a marvelous job, great communication, respectful, cleaned up after each day. They also helped facilitate applying for rebates via Washington gas. The systems were installed in December, when we experienced an issue with one of the hvacs at the beginning of the cooling season, Chandler's came out the next day and resolved the issue. Overall, a great experience with Chandler's, I would definitely recommend them for Hvac replacement/repair.

Gary Harding

2024-01

The plumber that came out did exceptional work and was really well organized and everything was neat and clean. He installed two faucets plus an entire bathroom kit with the shower head, spout and knob and had to redo a lot of the old plumbing behind the bathtub in the wall. Really exceptional work. Chandler communicated really well with me and the plumber came on time, and all at a reasonable price

Daniel Danckaert

2023-05

Yesterday we experienced an outage in our upper HVAC system. Chandler arranged for an HVAC specialist to swing by after completing another stop. We learned that a loose electrical connection resulted in a burned-out power connection. We also learned we didn't have fuses in our Heat Pump installation. Chandler was completely done within the hour. They installed a new disconnect box with fuses. Great job!Service: Repair HVAC

Jonathan Levering

2024-03

These folks came recommended from a semi-retired plumber I know and trust, and I am happy to say, I second his recommendation. I had them fix a leak in a rental property, and while there was a bit of a mix-up which required a second visit and a follow-up phone call, I have to say the customer service I received when I called the office to resolve the mix-up was stellar. Mix-ups happen. This one wasn't a big one. And their operations manager, Renee, handled the situation beautifully. I am thrilled to be able to keep them in my proverbial rolodex and pass along an unqualified recommendation.

Alex M

2024-01

Stellar service! I was so impressed by everyone at Chandler's and their professionalism. Scheduling was accommodating and service was prompt. Pricing is quite reasonable and the customer service is superb. Chandler's is now my go-to company for electrical, plumbing, and HVAC services.

Rakhim Rakhimov

2023-05

I needed to replace my 50gl natural gas water heater from 2005. I’ve got 4 different quotes (including one from Home Depot) and Chandler’s came out cheaper, for what I think is a superior water heater. They provided an estimate over e-mail, did a quick drop in to confirm the quote, and finished the job quickly. Everyone that I engaged with at Chandler’s was responsive, knowledgeable, and polite. I’ll most likely be sticking with them for my other plumbing needs from now on!

Karl Stallknecht

2023-05

I called Chandler's after my normal plumber quoted almost $7k (which I knew was way overpriced) to replace my leaking water heater. Chandler's did an amazing job and I am so happy I called them. The process was incredibly easy, and they emailed me an estimate within minutes of me calling, rather than forcing me to pay them to come out and tell me it was dead (which I already knew). Other plumbers that I called insisted that they had to send a plumber to me to look at it before giving me a price. Chandler's price was less than half my normal plumber.Kathy in their office was super responsive, and they were able to schedule my installation the same day that the water heater was delivered - mine had to be special ordered since it was a unique type.On the day of the install, Nathaniel arrived and was super professional and friendly, and did a very efficient job. He and his helper didn't waste any time getting to work, and they worked diligently the entire time. When they were done, they cleaned up everything and didn't leave any trash or mess behind. Everything about the job was done really well.Thanks Chandler's!Service: Water heater installation

Bracken Allen

2023-07

Simply cannot recommend these guys enough. They do great, affordable work, and more importantly they are as honest and trustworthy as they come.Last year, our AC started having problems. Chandler’s came over and diagnosed the problem and prescribed the necessary repairs. A few days later, the manager gave me a call and explained that one of the two repairs would cost almost as much as a completely new AC. Given the age of our system, he recommended we just do the cheaper of the two fixes, which would buy us a year or two, at which point we could have enough saved to just fully replace the whole AC.Lo and behold, a year later that time came! We wanted to use Chandler’s because our experience last year very much earned our trust. Still, we knew a whole new AC was going to be expensive, so we decided we ought to get a few quotes. We figured as long as Chandler’s was within $500 of anyone else, we’d go with them. Three quotes later — all from highly recommended HVAC technicians — and Chandler’s was actually the cheapest option by about $1,000! (And $3,000 cheaper than one of our quotes!!) This doesn’t even mention that Chandler’s was the fastest at getting out to see the problem AND had the fastest turnaround on producing the quote.Today, they made the repair. Our technicians, Zach and Nate, were professional and friendly, bantering with each other throughout the day. In the end, the price came out to exactly the quote, and away they went.Again, simply cannot endorse Chandler’s enough. Great, fast work, and through their competitive pricing and honest business practices, they probably saved us $5,000 or more.

Mary Bond

2024-02

Have used Chandlers for about 10 years. Always excellent service at a reasonable price. Especially rec service person Colin.

Sergey Mazz

2023-05

I had my AC/Heater installed by Chandler's Plumbing & Heating. Although there were recurring issues with the thermostat, Brian, part of their management, has does his best to solve them quickly. I do not believe this was part of the installment issue but rather the thermostat itself since it was fixed after they replaced it with a new one. I would recommend them to anyone who wants good support after the job is finished.Service: Install thermostat

Mister D

2023-05

If you ever need a plumber this is the company to hire. I had several items that needed work (water main valve replacement, copper pipe replacements, relocation of laundry sink shut off valves, install stovepipe for washer) and Chandler's came out to give me a no cost estimate unlike other companies that just quoted me an hourly rate. The team that came out to do the work (Chad and Alex) were professional, clean, and took the time to explain the work they did when they finished. They ended up billing me what was estimated even though they ran into a couple of issues. Highly recommend if you need plumbing services.Service: Plumbing pipe repair

Rebecca Lehuta

2022-05

I have never had a bad experience with Chandler's. Our landlord hires them for out of house issues and every service call has been timely, and professional. The techs are amazing and extremely knowledgeable. Colin came to fix our sink. I didn't catch the name of the tech who came out to repair our AC but she was fantastic. And then of course KATHY who answers the phone, I think I could call her just to talk and have my day brightened up some. Would hire this company for any residential matters any day.Services: Plumbing pipe repair, Repair HVAC

Henry Tran

2023-08

Excellent company. Very professional and very reasonable pricing. They installed a single zone Mr. Slim mini split which has been excellent. Highly recommend Chandler’s.

Tom Hrdy

2020-05

I contacted Chandler's to remove an existing toilet and install a new one. The call for the appointment was straightforward and very easy. I got the appointment day and time I needed. The time was quickly confirmed by text.On the day of the appointment, I received a reminder of the time. Later, I received a call from the technician saying he was on his way.The work was done well and quickly. The technician was careful about my property, listened to my issues, and asked me questions when things weren't clear.I was very happy with the whole process. Chandler's is an excellent company for plumbing and heating and they are also my go-to for electrical work.

Erik Weisskopf

2023-05

Chandlers is my go to! Having been a local Realtor for 35+ years now...my clients come to depend on me for vetted contacts for all things home related. When I refer Chandler's as I did this am to a colleague I can feel confident the consumer will get a good value. Not some big upsell or scare tactics as many companies with commissioned providers seem to do. Keep doing what you're doing!!Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Cleaning, Repair HVAC, Install AC, Heating system maintenance

Sabrina Huffman Cohn

2023-05

We have been customers of Chandlers for over 10 years for our HVAC, plumbing and electrical needs. They provide consistently excellent service, timely and professional. We’re very satisfied.Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Plumbing pipe repair, Heating system installation, Install thermostat, Repair HVAC, Electrical panel replacement or upgrading, Install AC, Heating system maintenance

Melinda Moore

2021-05

Chandler’s was great with their estimate on the work before it was done. They had good advice for my needs. They have me a courtesy call and text before my appointment and then again when they were on the way. They were on time, very professional and considerate under the circumstances with face masks. They left my home Clean and the work was fantastic.

Nick B Liappis

2023-05

I can't say enough good things about Carlos from Chandlers Falls Church. My HVAC system in my attic was leaking water to the point where it was dripping into my ceiling and into the walls. I was ready to be told I needed a new HVAC system or pay for a very expensive repair. Carlos literally diagnosed the problem in 30 seconds. The pipe in which water that drains out the way its supposed to had one joint, Carlos saw, was not glued shut - and that's where water was leaking. Carlos glued it and stopped the leaking, and he was more attentive to sticking to one 30 min interval of time to save me money more so than I was. He could have easily worked more slowly and bill me for double the time. He could have easily said my HVAC is too old and needed to be replaced and I wouldn't know better. Instead, Carlos saved me thousands and did so with a smile. Chandlers has always been the most highly recommended on the Next Door app for my neighborhood of 2,000 houses, and other neighbors nearby, and today I see why. Ask for Carlos at Chandlers for your plumbing and heating needs!Services: Heating system repair, A/C system repair, Plumbing pipe repair

John and Heidi Brennan

2022-05

Outstanding service. Our very old AC unit finally failed and we urgently needed replacement. Chandler's quickly examined our home and gave us a fair bid within 24 hours. Three business days later, their crew installed. It was a difficult job using older ductwork. Completed by end of the day. The crew were exceptionally courteous, careful, and diligent throughout.Service: Installation

pete walby

2023-08

been a customer via my property management company for years. Always courteous, responsive and efficient. Always a rapid solution. highly recommended. Thanks, Chandler's!Services: Water heater installation, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair

Matt Stubbing

2022-05

The Chandler team came out on a holiday and identified the issues with a leak at a property I rent. The tenants were happy and therefore I was happy. The issue turned out to related to a new roof not plumbing but Chandler’s service gave everyone peace of mind until repairs could be made. Thank you Chandler team for your fast service and quick and thorough evaluation.Service: Plumbing pipe repair

Debra Parks

2022-05

Chandlers did a complete install of our HVAC system. Our experience was excellent. They have an amazing team.From our consult with Brian and the work that Zack & Nate did to answer all of our questions while they were working at our home.I will recommend this company very highly to our friends and family.Services: Installation, Heating system installation, Install AC

Mark

2021-05

We have used Chandler for all our plumbing repairs for over a dozen years. They have always provided prompt and commendable service. So I was dumbstruck that when I called early Thursday because we have a toilet that's got a valve leaking onto the bathroom floor and another that is turned down because water is spraying out if the tank, we were told we'd have to wait four days for someone to take care of us. If we wanted it sooner we'd have to pay emergency rates! This is not how we expect to be treated as long term loyal customers. We will be using Michael and Sons this time, they are not charging extra for next day service.

Becky Bowman

2020-05

These guys are great. They always call before they arrive, they arrive when they say they will, and they are unfailingly polite and professional. They even where those nice little shoe covers in my house (and take them off when they go into the attic, so they don't track dust back down).The rates also are reasonable, and the service, so far as we can tell, is great.UPDATE - Feb. 2020: Just wanted to say again that these guys are great. We had a radiator leak today, and they were able to take care of it completely, even sooner than they estimated -- and they even sent their on-call guy tonight to take care of a follow-up issue. We're lucky to have them nearby!

K Threatt

2022-05

We received a call back immediately to schedule the appointment for our toilet that was leaking. She was professional yet warm and was able to give me instructions on how to prepare for the appointment.Our plumber was very professional and kept us abreast on what he was doing to repair the toilet. He stopped to let us take photos of the damage and then proceeded to fix the problem.We would recommend this company for their fast, friendly and quality service.

Katie Acton

2022-05

Great experience working with Chandler’s. They were professional, prompt, and reasonably priced and got the issue with my pipe fixed at a fraction of the cost that I was quoted with another company. Will be using them for all my plumbing needs!Service: Plumbing pipe repair