4.9 (306)
8907 Three Chopt Rd, Richmond, VA 23229
(804) 255-9142
jacobsladder.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nancy Rudd
2024-05
I highly recommend Jacob’s Ladder. The six/seven person crew, led by Jose, painted three interior rooms and some exterior panels at my home, replaced rotten deck boards and painted the entire deck. They were all professional, skilled, worked efficiently and neatly and were very friendly and pleasant. Josh Marble was the Project Manager and was professional, knowledgeable and very easy to work with.
Thierry Ott
2023-11
We had our house siding repaired & entire house painted by Jacob’s Ladder along with our deck repaired & refinished, and we were very happy with all of the work. Every aspect of this project was done with professionalism and skill- from the estimate process to the actual work and follow- up. We really appreciated that they inspected their own work at the end of the project and followed up with the small corrections to have a “perfect” outcome. It’s never easy doing big house projects, but Jacob’s Ladder made it enjoyable!Services: Door painting, Exterior painting, Carpentry services, Wood staining, Exterior painting
Karen Mays
2024-04
Love the new windows installed by Jacob’s Ladder. From start to finish it was a good experience. The crew was professional, pleasant, and really hard workers. I was amazed at how fast the whole job was finished. They did a great job cleaning up every little scrap, too. Would not hesitate to call them again for other projects.
Mary Ellen Taylor
2024-02
From the moment of first contact, we had an excellent experience with Jacob’s Ladder. They carefully explained everything about our siding/window/door project and showed us samples. Great communication about when the crew—so pleasant—would arrive and leave. There was a glitch with the door order, so it arrived after the project was done. The door had a couple of problems, but Justin Pittman made sure they were resolved quickly. If any problems with their products arise, I am confident they they would make it right.I highly recommend Jacob’s Ladder and I would hire them again without a moment’s hesitation.
Sallie Elliott
2024-02
We've used Jacob's Ladder twice now and were very satisfied and pleased with the end result. Had our whole house and garage painted, and then windows and door replaced on our garage. We are getting ready to use them again to clean and stain 2 decks. I want to especially give a shout out to Johnnie, field supervisor, who was wonderful!!
Rebecca Newsom
2023-09
I have had a great experience working with Jacob's Ladder. I had them rebuild the whole exterior framing of my bay windows as well as fix a few other rotten pieces of wood around the exterior of my home. From the beginning, Reagan was very responsive, knowledgeable, patient with all of my questions and offered creative solutions. Ultimately I chose to use this company because of all of the above and also not having to schedule several months out. I felt very comfortable checking in throughout the process and was very happy with the work that was done. The one imperfection I pointed out was promptly fixed and all-in-all the whole process was smooth. I will definitely use them again for any future needs!Service: Carpentry services
Jason Kaiser
2023-12
We hired Jacob’s Ladder to fix damage to the corner of our house after a crazy woodpecker went wild. They were able to provide a quote quickly with pictures we sent. Then they had someone at the house the next day to fix the issue. They were quick , considerate, and very professional. The work looks great and we are very satisfied with the outcome. It’s never fun having issues with your house but Jacob’s Ladder made the repair process easy. In addition, the person who fixed the the woodpecker damage went above and beyond as he went scrounging through old paint cans in our garage so he could match the siding paint where he had been doing work. We would absolutely recommend Jacob’s Ladder.
Katherine Maddox
2024-01
Jacob's Ladder provided superb customer service during our entire process of having our house converted to vinyl siding. The entire process from ordering materials to delivery to installation was hassle free. They also replaced over 15 windows with new and perfectly installed energy saving versions. Our home now looks brand new and will now be maintenance free due to the high-quality work that Jacob's Ladder provided. If you need siding, painting, new windows, or any other needs for your home improvement plans just call Jacob's Ladder to start the process and you will not be disappointed.
Lane Carr
2023-12
We could not be happier with our new windows. It took me years to finally make the investment/decision and would highly recommend Jacob's Ladder. Justin was great to work with. The crews were in and out in less than 2 days and you would have never known they were here - job site was clean as can be. I love pulling into the driveway seeing our new windows. They look great!
Johanna Scogin
2024-02
Did an excellent job at coordinating our exterior work. Replaced some soffit and fascia, repainted them, and replaced our gutters. Very good at communication, letting me know when they would be at the house next. Very good at making sure we had everything covered and took care of everything. Fair pricing. Would definitely use again.
Kate Cavanaugh
2024-04
Josh, Jose, and team, were wonderful to work with. Very receptive to any of our questions and concerns. Timely and hard workers. We ended up with an issue at the end of the job and they were quick to remedy, no questions asked. We would most definitely recommend and use them again.
Dawn Walker
2024-04
We were so stressed about replacing our siding, but Justin made everything really easy. He gave us many color choices for both the siding and shutters and all was ordered and installed within 5 weeks from the initial inspection. Would definitely use them again!
Ben Smith
2019-05
First off, Justin at Jacob's Ladder was amazing to work with. I am, by no means, an easy person to work with. I ask lots of questions and feel that I tend to get a little overly involved... but Justin never got flustered nor did his crew while they were here replacing both the siding and the windows. From the time the dumpster arrived till it was taken away, every person affiliated with JL was polite, professional, thorough and above all, made me feel like I had made the best decision in going with them! Will definitely be using them to replace my roof in a few years.
Jeff Burke
2023-11
Recently had Jacob’s Ladder repair some rotten wood (rim joist and wall studs) & re-side a side of my workshop. All involved from the initial estimate to the conclusion of work were skilled, professional and customer focused. The estimate for the work was competitive and the work performed was done on schedule. I highly recommend the Jacob’s Ladder team.Services: Carpentry services, Exterior painting
Meghan Ely
2024-02
We have worked with Jacob's Ladder for years- for both exterior and interior painting. Joshua and his team are always professional, prompt and responsive. We just had our bathroom painted and could not be happier with the results.
Kathy
2024-03
They were great to work with throughout the whole process, and our siding looks great. I was worried that it would look wavy since they had to go over our old wood siding, but the did a great job and it looks completely smooth. I would definitely use them again.
Cabell Tomlinson
2023-05
I feel like I just bought a new house! Jacob's Ladder did an amazing job re-siding my Southside bungalow. The crew was fast and professional, with great attention to detail. I couldn't be happier with the results.Service: Home renovations
Deborah Slayton
2023-11
Jacob's Ladder is a great company that does great work. The entire process was very professional. When I asked for a free quote, they came the next day and by that afternoon, I had a reasonable quote provided. After getting a few quotes, we decided to go with Jacob's Ladder because of the quickness of the quote they provided. Other companies took several days. Once JL began the work, it took one week to complete the job. I am very happy with the work they did and highly recommend Jacob's Ladder if you need a siding job done. They went above and beyond just the siding. They did the gutters on the house and they did a water heater shed attached to the house by shingling it, siding it and painting it. Excellent work!
Winnie Gleason
2023-11
Seth at Jacob's Ladder was able to meet with us on a day's notice when we were buying a house, we had a quote and contract to paint the entire interior within 24 hours. His crew did an amazing job of transforming the empty house before we move in. Very professional and thorough, very impressed with with the attention to detail and quick responses and solutions to any issues or questions. Will be calling them again when we repaint the exterior.
Lynn Liles
2024-04
Jacobs Ladder is a great contractor to work with. Communication is clear. They show up when they tell you. They clean up before they leave and the work is quality work!
Dianne Dawson
2021-05
We would highly recommend Justin and his team. They had a hardworking team that was dedicated to this large project. Justin made sure we were happy with every detail. They were very pleasant to work with. They also replaced our siding and put new vinyl railings up on our porch. We've had 2 other renovations NOT done by Jacob's ladder and had many challenges. Justin and his team were outstanding.Services: Window installation, Exterior painting, Flooring
Aki Harada
2023-11
Jacob's Ladder replaced my old siding with vinyl siding on the entire house. Now my house looks brand new. Justin was always responsive and patient with me asking questions. Shorty took the time to address all of my concerns and gave me his sincere and honest advice. He and his team paid attention to details and were professional, polite, kind, and trustworthy. I am so grateful to them for working on my house.
Rachel Gill
2021-05
I contacted this company to paint my home and repair my trim and porch based on their reviews. I hired them based on their professional approach and fair pricing. I will recommend them again and again for the quality of their work and attention to details. They helped me realize my vision for my home!
Amy Ollett
2023-10
We had a great experience with Reagen and his team at Jacob's Ladder. They ensured all work was completed as stated and communicated status throughout the entire project until completion. In addition to the primary task of replacing exterior siding and painting, they replaced and installed new gutters, window trim and a crawl space door. We will definitely contact them for home projects in the future.Services: General door installation, Exterior structural repairs, Window repair, Exterior painting
Donald Taylor
2023-08
I made a good decision when I chose Jacob's Ladder for needed exterior work. As a result I'd recommend that you give Jacob's Ladder a fair shot at your job by having them give you an estimate. No one was in the office when I phoned. But I left a detailed message about the work required. I heard back within a day that their crews could handle the work needed and particularly deck repairs which was a major concern to me. I was not looking for a gimmicky discount. Just a straight forward estimate of materials and labor. A visit from the project manager quickly followed, and the turnaround time on the estimate was a matter of days, Work began within two weeks and was completed in a timely manner. A matter of 4 working days for what I needed. I got to meet and observe three crews over the course of the job. They were efficient but never cut corners. I liked that the crews had a longevity with Jacob's Ladder, one over 13 years. The crews worked autonomously, but Jacob's Ladder was very hands-on in managing the project. The project manager remained very assessible to me.
Sydney Hirst
2024-01
Justin's team was prompt, efficient and extremely professional. We are thrilled with our new roof and the entire process! Highly recommend.
Ashley Carpenter
2023-07
Jacob's Ladder replaced my Masonite siding with vinyl siding on the whole house and wrapped all the trim. Justin was extremely responsive and patient throughout the whole process and offered honest advice as well as a fair price. Shorty and his crew did an amazing job and their attention to detail, positive attitudes, and responses to feedback made the entire potentially stressful process pleasant. I would use Jacob's Ladder again for other housework and recommend them to friends and family. Thanks guys!
Bill Thompson
2023-11
I consider it one of my lucky days when I discovered Jacob's Ladder on an internet search. They were professional and responsive as we had some water damage that required a great deal of work and exploration. We have a nice new roof and newly repaired and painted master bedroom. We could not be happier with the outcome.Services: Carpentry services, Interior painting, Roof installation, Window repair, Drywall repair
Debra Clements
2022-05
Jacob's ladder removed my old cedar siding and installed the Ascend compost cladding siding and did such a beautiful job. Justin was excellent to work with and the siding guys along with the site manager were just terrific. I would highly recommend this company for any of your needs. The prices were reasonable and the service was excellent !Service: Installation
Milton Antony
2022-05
We had an unique vision for a fresh look to our 1950 brick house. The team at Jacob’s Ladder understood what we were looking for and quickly guided us on how to achieve it - giving us options and being transparent with what was possible. The crew is very skilled and ensured high quality.We are very pleased with the result!Services: Window installation, Door painting, Exterior painting
Monday | 8 AM-4:30 PM |
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Tuesday | 8 AM-4:30 PM |
Wednesday | 8 AM-4:30 PM |
Thursday | 8 AM-4:30 PM |
Friday | 8 AM-4:30 PM |
Saturday | 10 AM-12 PM |
Sunday | Closed |
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