Kemp Windows

4.7 (51)

3005 Mechanicsville Tpke, Richmond, VA 23223
(804) 780-3800
kempwindows.com

Claimed
Window installation service
Window supplier

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Justin Richardson

2024-04

When doing a pretty project big like windows you want to make sure you feel good about who you go with and working with Mr. Kemp we felt that instantly. His price was very reasonable compared to four other quotes we received and the install was very smooth and the windows looks great. I would highly recommend for anyone looking to get their windows replaced.

Whitney Carson-Redfern

2023-05

Mr. Kemp and his guys were awesome they came on time and was very fast preforming their services. I’m always nervous when I deal with new a company but after meeting Mr. Kemp I was comfortable with his guys handling my repairs everything turned out beautifully and his prices are fair he will work with you and tell you step by step what is need to correct your issue. I would recommend any of my friends to use his company. Thank you again Mr. KempServices: Window installation, Double pane window installation & replacement

Jon Amores

2023-05

Kemp Windows was great to work with. Bill Kemp was professional, courteous, and responded promptly to all my questions. We asked a few window companies to bid on our project, and Kemp provided the best combination of quality and price. Their turnaround time was faster than the competition as well. Thanks for the great service!Service: Window installation

Cecelia Huff

2023-07

Exceptional! Bill Kemp and team did a phenomenal job with windows for my entire home. The windows are beautiful, sturdy, and easy to maneuver. Love love love! Thank you for the awesome product and professional service! Happy FamilyService: Vinyl window installation & replacement

Jonathan

2024-04

Set-up them to replace a window and signed the proposal Feb. 6th. They said they would be out with-in two weeks to measure the window. After multiple calls, texts, and a missed appointment he finally came out to measure the window a month later.When he arrived, there was confusion over whether they were replacing a pane or changing the window. I waited two weeks and hadn’t heard anything so I texted for an update. No response. Called a few days later and was told they do not do those small jobs.At the end of the day, they wasted 6 weeks of my time on something they could have told me day one. They had a second opportunity when they came out to measure. Then I have to follow-up multiple times to hear they weren’t going to do it.Response: I understand somehow you were confused on what I wanted. My review is of your follow-up, lack of communication, and taking 6 weeks to come to a conclusion.

Blake Burak

2023-09

Working with Kemp windows was a great experience! We renovate homes and moving forward this will be our go to company! We got quotes from the 3 big window companies and the estimates were 12-16 weeks. We found Kemp Windows and they came in under their quotes and had a timeine of 6-8 weeks. They hit the timeline and did a great job with install. Also, they did not charge us a dime before the job was complete! Feel confident dealing with them!

Debbie Bradberry

2024-01

Sadly, kemp windows “I want your money” and Kemp Windows “ I have your money “ is like Jekyl and Hyde. We contracted with them to install 18 windows Even though this wasn’t our lowest estimate, we were so impressed with Mr Kemp and his sales presentation, and he assured us he used his own installers, not a sub-contractor. We had several red flags during installation, and with a little pushing, all was well. Until the installation was finished and we had a brown, ugly substance running down our white siding from several of our new windows. The same substance was also on various places around the outside of our home and on several of the new frames. That’s when we saw the other side of Mr Kemp. After 6 months of lies and broken promise and ignoring us , it took a “threatening “ type letter to get things moving. Amazingly, he was able to match our siding in 1 1/2 hours, although he had “tried” for over 6 months. Our windows were installed on April 20, 2022, and the stained siding was replaced on November 8,2022. Now we have $14000 worth of windows installed my a sub contractor, working for a company we have no confidence in. Not a comfortable position, to say the least.From your response:“Though out this process we did not charge you any money. All of the damage was on the back and side of your home. “.I would hope it never crossed your mind to charge us for the damage your subcontractors did to my home! The damage was “on the back and sides”. Does that make it less of a priority to repair? Your response speaks volumesService: Window installation

chris greene

2023-09

The Kemp team did a great job on our windows and gutters. They were very professional and Mr. Kemp was great to work with throughout the process. My wife and I will use Kemp for future projects. Thank you Mr. Kemp for everything.Service: Window installation

Renee Liekweg

2023-05

Great working with this company. Bill was professional and responsive. We looked at 6 others and Bill was able to meet all our needs and only took about 2-3weeks from the time he ordered until they were installed, other companies were 3-4 months out! The installers came directly from the manufacturer (not a 3rd party) so they were incredibly knowledgeable and thorough. Would highly recommend working with Kemp windows and Alside.Service: General window replacement

Sallie Foster

2023-05

From our initial call to install to final payment Bill Kemp and his whole team were awesome! They were very informative about the different types of windows they offer and their installation team was on time, efficient, and tidy. Highly recommend! Our windows look amazing!Services: Vinyl window installation & replacement, Window installation, Double pane window installation & replacement

Katrina Cheatham

2021-05

We used Kemp Windows for a full roof replacement and installation of a large palladium window in our foyer. The initial consultation was promptly scheduled and very thorough. Bill Kemp walked us through all the options and solutions available for our roof and window replacements. Both replacements were completed by two very professional and exceptional teams. During the services, Bill was present to ensure everything was running smoothly and that we were satisfied with the completed product. We have received several compliments on our new roof. It’s (by far) the best looking roof in our neighborhood. I would highly recommend Kemp Windows for your home repair needs.Service: Window installation

Chad

2021-05

Having in older home, I was looking for windows that were efficient and did not detract from the character of my 1920s home. Mr. Kemp’s knowledge and long experience in the industry stood out as well as the conversational nature of our discussion. I wasn’t looking for a salesman, I was looking for someone to address my window needs, explain the features of the windows and answer my questions. Kemp Windows delivered on all three. The replacement process was simple in comparison to my other research efforts. They worked with my schedule to complete the install and Mr. Kemp stopped by to check on the progress. I’m extremely pleased with the windows and the process. The windows didn’t detract from the character, they have enhanced the curb appeal of my house.Service: Window installation

Dan Anthony

2022-05

I hired Kemp Windows to replace all of the windows in a house I'm flipping in West Hampton, and I couldn't be happier with the experience. I got quotes from several firms, but ultimately chose Kemp Windows, as Mr. Kemp struck me as a man of integrity (sadly the same can't be said for his competitors, one of whom flat out lied to me to try and get my business).From start to finish the process went smoothly, and Mr. Kemp and his team delivered on everything they promised within the allotted time. His contract was simple and straight forward, unlike his competitor's ocean of legalese and fine print. Most of all, I liked the fact that whenever I called, Mr. Kemp answered the phone himself, not some call center thousands of miles away.Oh, and did I mention the windows look great? Trust me they do, and my neighbors keep complimenting me on the transformation of the property.Service: Window installation

Stacy Young

2022-05

I had a GREAT experience with Kemp Windows! They were always on time and delivered a high quality product with professionalism and terrific customer service. I will continue to use them in the future. This was a hassle-free experience and I can’t believe the process went so smoothly. My windows are beautiful. I am so grateful for such a wonderful experience!!!Service: Window installation

Franchon Brown

2022-05

I would recommend Kemp Windows for window installations. The price was right and the install went smoothly. The guys installing were polite, answered all my questions and made changes to any questionable areas. Mr. Kemp’s initial presentation was spot on as well. He came in our home, told us about the windows, didn’t try to talk all night to do that, nor did he start with the most expensive option. Great experience.Service: Window installation

c mosley

2022-05

I highly recommend Kemp Windows. My inquiry was responded to quickly as well as the visit to show me the actual window, explain how to clean etc and give estimate. My windows arrived earlier than expected and the install was expeditious by courteous installers who cleaned up all areas upon completion. I love my new windows and when I am able to replace the remaining few, I plan to use Kemp Windows again.Service: Window installation

Tracey James

2022-05

The team arrived a few minutes early, got organized and began the work. Miguel was kind informative when I had a question, and responded immediately when I was having an issue with a window (package debris was stuck in a spot). They worked meticulously in wrapping windows they did not install to insure uniformity to the look of all of the windows. When everything was in place, the caulking was done with care and expertise. There was minimal debris left, if any. 2 windows needed brick and frame work that was done seamlessly. This was not a fast job, and seeing the result I was happy that they took their time to do it right. Installation was fast, the wrapping of 16 windows took a while as each piece was measured and cut for each window. These guys are pros. I like supporting local, and they saved me several thousands of dollars compared to the large and heavily advertised companies.Services: Window installation, Window repair

Tamiko Alston

2021-05

Mr. Kemp worked with me on pricing. He had my windows measured, ordered and installed within 5 weeks compared to other window companies that quoted me up to 8 months. I highly recommend him and his company. They were professional, friendly, on time and within budget.Service: Window installation

Keith Smith

2020-05

I'm a real estate agent, so I'm very particular regarding work done on my home. I had interviewed several window companies and was about to make a choice when I saw Kemp Windows installing windows across the street. I asked for a quote and was pleased with the honest service approach and the professionalism. They did an outstanding job. I would use them again and highly recommend them to my clients and friends.

Sabrina Machella

2023-10

The windows look amazing! The team was very professional and worked quickly!! I am so impressed and will use this company again for upcoming projects on my rental properties!

alisha lawing

2022-05

The owners are so knowledgeable about this high end and cost efficient product (Doors/storm doors/gutters/wrap). You name it they can pretty much do the job and do it with quality work. If I were not home while they were doing the job, I would have never known anyone was here. They vacuumed, swept my porch in the rain, and cleaned up all debree from the install. If I saw something I didn't care for during installation they fixed it and/or explained why it was the way it was. This company doesn't have the overhead of a giant company so you are paying for a quality product and quality work streamlined straight through to the owner. I will call Kemp for everything.Services: General door installation, Storm door installation & replacement

Kathryn Murphy-Judy

2016-05

They just finished my new roof. Bill Kemp was super efficient. His roofing team was amazing. The 2 hottest days this summer, they were here early and worked until there was no more light outside. When they finished, they cleaned up everything.The whole experience was the epitome of professionalism.Thanks, Bill!(I just read the other reviews, all I have to say is I'm willing to put my name behind what I write. I don't need to be anonymous....hmmmm...)

Mary Randolph

2020-05

The Kemp Window team was wonderful to work with from beginning to end. The options were explained in great detail. The installation team was quite friendly and professional. I have been very pleased with my windows and highly recommend Kemp Windows!

Fred Scott

2022-05

Outstanding service and pricing for high-quality products. We are so pleased with our new door and the enhancement to our front to ensure longevity. Clear, prompt and professional from beginning to end. If you are looking for a company to assist you in doors and windows, look no further with Kemp!!Service: General door installation

Intisar Abdel Alim

2019-05

The most unprofessional experience I've ever had with a contractor/owner of any business. I wish there was a "no star" option on Google reviews. Less than a year after my siding was installed the panels began to peel and fall off. Mr. Kemp is rude, dishonest, and narcissistic. After 4 failed attempts to get the panels properly installed I had to hire my own contractor which to my horror and utter disappointment discovered that Mr. Kemp and his team of unskilled sub contractors GLUED THE PANELS IN PLACE AND NAILED IN PIECES UPSIDE DOWN! How could any professional man with any conscience allow this standard of work. Stay away from him and his bogus company. I'm beyond disgusted of the poor service and poor craftsmanship of Bill Kemp, sour and distasteful attitude of Bill Kemp, complete dishonesty of Bill Kemp, and his frightening capability to prey on innocent home owners. Once he has your money he could care less about his customer or your home. Search elsewhere for a liscenced honest contractor.

4CAR2112

2016-05

I had a specialty window that had a rotted sash and needed to be replaced. I called a number of window providers and none seemed to be willing or able to assist me. I became so frustrated, I put replacing the window on the back burner for over a year until a friend told me about Kemp Windows & Siding. On the day I first contacted Kemp Windows, I spoke to Bill around noon. Within 2 hours, he was able to get someone out to measure my window and quote a price (Something that other providers took weeks to do, if they got back to me at all). I accepted his proposal immediately and by close of business, my window was ordered from the manufacturer. The window was ultimately installed about 10 days later when it came in. The Installers were friendly and professional and did a great job with the install!! I was more than satisfied with the overall results and service I received and HIGHLY recommend Kemp Windows & Siding!!

Tracy P

2018-05

Grab a chair and a cup o’ coffee:When I put my contact information on the website to get a call back, in less than 5 minutes I received a call from the owner, Bill. This one action told me this was the company for me.Talking with Bill was like talking things out with a friend. There’s no hard sale. The website is 100% on: HASSLE FREE. Bill wanted to know what I wanted the house to be, what I saw, what I was looking for. He educated me on the products so I’d understand what I was getting and took time to answer questions. He not only helped me pick the best products to meet my needs, but helped in designing the look I wanted.The installer, Doc, and his Team, work exclusively with Kemp, they’re not contacted out. This relationship between Doc and Bill was very important to me. Doc and his Team were friendly and worked hard to get the job done and make sure everything was just right. They worked with me in installing windows in a specific room first so I could accommodate my dogs for the day. Doc even installed my new doorbell I had bought, which was super nice of him.My house had the old wooden windows: cold air and noise from outside coming in the windows and doors, auxiliary heat running constantly with a $450 electric bill, the living room was at least 5 degrees cooler than the rest of the house BUT the sun shining through the picture window heated the living room like an oven (in winter it’s great, but summer not so much). The doors went in the first day and there were no air leaks. Everything was sealed tight. I could even feel a slight difference in temperature in the living room. As soon as my big picture window went in, I could tell a difference in the noise. It was almost eerily quiet. And when the sun came around? There was light in the living room, no heat from the sun. Of course I also got double paned windows, but I couldn’t believe the difference it was all making. And the temperature stayed consistent throughout the house, even the living room which was the coldest room of the house.As i stated, my most recent electric bill was $450. And that was with plastic on some windows, curtains tacked around windows, blankets on doors, keeping interior doors closed, and a small electric heater running. But now that my windows and doors are in, all that is history and I’m looking forward to seeing a drastic cost reduction (probably in the March bill).Bill knows his products. All the problems I told him I was experiencing, he told me the improvements I’d see and I have seen/felt them all immediately! I have already recommended Kemp to friends of mine and though my next project is down the road, I’ll definitely be calling Kemp for that. If you’re looking for quotes, it’s worth your time to give Kemp a call. I can say with complete honesty, if I hadn’t reached out, I definitely would have been missing out on a great company and home improvement experience.

Simon Shearer

2024-04

Kemp Windows did our doors and windows, and it was a fabulous experience overall! Thanks Bill Kemp!Service: General door installation

Debbie Williams

2022-05

The installers arrived at the time arranged. The workers were polite, professional and efficient. They cleaned up the area after the installation. The installation was done in the timeframe specified. Looking forward to using this company for additional home renovations.Service: Window installation

Pete Washington

2020-05

Kemp installed Windows at my residence some years ago. The product,installation and professionalism were in line with or exceeded my expectations. Billy is truly a man of integrity.

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