4.8 (33)
2403 Capehart Rd, Richmond, VA 23294
(804) 216-5924
pro-home.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
BM M
2020-05
I had my roof replaced, gutters replaced (with guards), and had some soffit repair by PHS. I was looking for a company that could do all three, and allowed me not to try to get various companies contracted for the 3 separate jobs. I had a number of estimates done. Mike (the owner) was my first estimate. I immediately had a good vibe with Mike, and overall, he's a straight-shooter, that's not going to try to sell you anything you don't need, and he'll work with you budget. He also encouraged me to get other estimates as well.Another thing I liked about Mike, was he gave me a complete estimate, on the spot, and left me to think about it. He was always open to my questions, and I texted/emailed him over a 3-4 week period with various questions. He never put the hard sell on me or called to pester me.When I finally decided to do the job, he came back to the house to write up the contract. He explained everything and was very patient with me. I liked the fact that Mike respected the amount of money I was laying down, and he maintained the importance of the job he was doing.On a side note, Mike also took the time to walk down to my neighbor's house and to point out things to me in other homes that helped me understand the job he was able to do.Mike was able to start the job that following week and had it done by week's end. Mike was also flexible and didn't nickel and dime me for extra work like painting a small patch or wood here and there. He also sent a worker out to fix a small detail in my home that we discovered in our final walk around of my house after the job.Mike also gave me a follow up call and text to see how things were with the roof and how the gutters were performing. That's exceptional customer service, and to reiterate my previous statement, Mike's a straight-shooter. Nothing hidden or nothing he stated was false or exaggerated.Lastly, Mike's estimate was actually the lowest of the four that I received. Some of these companies were looking to charge me anywhere from 12Gs to 20Gs for the three components of my job (roof replacement, gutters with guards replacement, and soffit repair. Mike's estimate was doable and within my budget, and I would fully and enthusiastically recommend his company. THANKS Mike! Brendan M.
Matt Summey
2021-05
2018: Mike and his team did an excellent job replacing the old roof. I will definitely be back in touch when it is time to replace the roof on my other property. Thank you!Update (2020): replaced the roof on my primary residence this year, and they did another amazing job! Mike's professionalism to communicate expectations and ensure you are satisfied go above and beyond. Total of two houses with two new roofs and one very satisfied customer. Thank you, again!
Carrie E
2018-05
Professional Home Services is honest, thorough, reliable and efficient. I was looking for vinyl siding and new windows and obtained 5 quotes. Professional Home Services had the most competitive price point as well as made me feel the most at ease with their commitment to quality. Mike did not pressure sale us and was able to gain our business by his overall commitment to the customer and their needs. He was available at any time day/night to answer questions I had throughout the entire project. His crew was a pleasure to work with and did everything they could to make sure the job was done correct. Salvatore (one of the crew members) went out of his way to ensure the vinyl was wrapped around a portion of the house which required him to remove part of my back deck to wrap the vinyl and then replace the deck. He could have easily ignored this step and being naive I would not have known this needed to be done. Another extra step they took was spraying the outside of my house for wasps as they had to remove hives when doing the project and there were wasps all over my property searching for their home, thank you Dan for doing that. I would most certainly recommend ProHomeVA to anyone looking to replace or get new vinyl, windows and roofing. Thank you all for everything!
Alexander Vega
2024-01
Mike is a great guy , very helpful and did amazing work ! Very honest an patient!! My roof is perfectly done
Amy Pierson
2018-05
We decided to put new siding on our house and it was the best decision we made during the renovation! Mike is so genuine and easy to work with and the end result was amazing and more than we were expecting. He and his team are nice, professional and efficient. The job was done quickly but with the kind of attention to detail and care I look for. They are diligent and clean up perfectly behind themselves too! I would recommend Professional Home Services for any of your needs.
Bruce WORSHAM
2019-05
We used Mike and his company to install roof, siding, trim, gutters, refinish front porch, and resurface our back deck in 2018 and let me tell you we were so pleased with the professionalism of Mike and his team. Mike was great at keeping us up to date also through the entire process, and was quick to respond when we had questions. I would, and do recommend Professional Home Services to all my friends, family, and Co-workers. By far best service and prices around
Stephen Villalpando
2018-05
We just completed an engagement with Professional Home Services at our home in Glen Allen, VA. This was one of the best experiences we have ever had with a contractor. The owner of the company, Mike Gundersen came to our home after we had sustained wind damage to our roof and made a careful inspection and then sat with us going over all of our options with no high pressure sales pitch at all, none. Once we accepted the quote, Mike scheduled the work and everything went as beautifully, as he had promised. The crew arrived on time and worked efficiently completing all their work in only two days. Mike checked in with us frequently during the job to ensure we were happy with the progress and never hesitated to answer our questions and concerns. He and his crew were consummate professionals. After the work was complete, everything was cleaned up and put away so perfectly, that the only way you could tell they had been there was by the beautiful new roof on our home. We will definitely use Professional Home Services for all of our future repairs and upgrades to our home.
Edgar Jaimes Hernandez
2017-05
Professional Home Services is amazing!! I called their office for an estimate on a roof replacement and the service was great since that first contact. I got the quote the same day, it was affordable (best of 3 estimates I had received) and the job was done within a week (weather didn't help for a couple of days) I can't be happier. They actually helped me even more by accepting a down payment and a second payment (by check) in two weeks. I told Mike I needed this job ASAP since the house was uninsured due to the age of the roof, he understood and started helping me right away. I rarely write reviews (English in my second language) but I owe this company for the great service they provided. They, indeed, went beyond my expectations. I definitely recommend them! Of course, the quality of the job done is excellent!Summary: Quick, affordable, very affordable, excellent quality and very friendly customer service.
johnathan m
2017-05
Mike was great,very honest and friendly and seemed to really love what he does! Prices were great and they came out very quickly to get the job done.We had them replace our roof and skylights,they did a great job. My house looks beautiful again and I would recommend Mike and his company to every one I know.
Mike Hazen
2019-05
Mike and his crew were terrific to work with. They kept our concerns and budget in mind and exceeded our expectations. They were professional, highly skilled, and innovative. Each workman and supervisor were respectful and polite. Their workmanship was excellent, and they cleaned up after themselves, without asking. They installed new siding and gutters, and they repaired the existing siding before covering it. We highly recommend them.
Barrie Elford
2016-05
I have used Mike's company twice now and he is very professional, friendly and true to his word. The team he has working with him are great, again courteous, respectful and diligent with their work and cleaning up afterwards.I would have absolutely no hesitation recommending PHS and will certainly use Mike again for work on our house.So, if you are looking for a competitive quote from a company with excellent customer service and attention to detail, then you will not be disappointed.Thanks again Mike for a great job!!
Benjamin Dannan
2019-05
Fantastic roofer!! Mike was very through from the beginning , all the way to the end. We love our new roof!! And he even worked with me and my homeowners insurance when then insurance company was shorting me on how much they were going to pay out on our roof claim. If you want a professional roofer, that does amazing work... then look no further :)!
Deborah Brown
2021-05
I am so glad I selected Professional Home Services. Mike and his crew conduct themselves in a professional manner from beginning to the end. They really know their stuff when it comes to roofing and other home repairs. After replacing my roof almost a year later I had another issue, my gutter fell due to a snow storm. I called Mike and he was there to help in no time.The quality of the work was very impressive. When it came to being prompt, honestly and professionalism, I could have not choose a better contractor.Deborah B.Services: Gutter repairs, Roof installation
Dave Boim
2021-05
Mike was hired to install new windows and vinyl soffit. He and Team proved to be expert, high quality, and fair priced. They have over 20 yrs experience and are local and family owned. When you want the job done right, at a fair price, with a company you can trust; call Mike !
Pamela Williams
2017-05
Mike is very friendly and professional. The quote was really reasonable. The roof work was exceptional and done in a timely manner. Had it not been for the sign in the yard I would not have known they had come and gone. Cleanup was phenomenal. He even came back the following even and used a magnet to double-check for any nails he may have missed the day before. He was a joy to work with and we will be using them again!
michele wilson
2024-05
I recently had my windows replaced and siding done, and saying they were amazing is an understatement, they were magnificent!! Mike Gundersen (the owner) gave me a quick estimate the day after i called and his price was great. He was always checking up on his crew and calling me to make sure i was satisfied every step of the way. The work was incredible and my house looks like a whole new home. That is why im giving this company 5 stars.
Dc Journey
2019-05
Excellent Service. Mike did a great job and followed up to make sure everything went well. I had an issue a year later and Mike sent his crew and resolved the issue immediately. They even trimmed the tree that was causing the issue. Great service and would definitely recommend to anyone interested in replacing their roof.
Catherine Smith
2019-05
I have had a roof replaced and 2 storm doors and 2 entry doors installed. The company itself has a good keyword in it "Professional". They do a remarkable job and the warranty is actually a great 5 years. Very grateful to have met Rae S. and Mike G. Will continue to use the company for more work to be done.
Nick Dollins
2014-05
My house was in dire need of replacement siding. The old siding was poorly maintained cedar siding that had several sections of rot and woodpecker damage. I wanted a low maintenance solution that was high quality and durable. I talked to some other companies in town for quotes but they all came in way over budget and wasted my time. Then I found Professional Home Services. The owner was very kind and professional and his quote to tear off all the old siding, wrap the house, and install new vinyl siding was very affordable. During the free estimate, I never once felt pressured or as if my time was being wasted. When the job was completed, my final cost never went a penny over my original estimate. They even went above and beyond when they replaced some unexpected rotten wood. During the job, I decided to have them replace two doors as well and Professional Home Services had them custom made and installed in record time. I would use them again and would highly recommend them to anyone looking for a quality home improvement company that offers professional and friendly service at an affordable cost.
Lynette Chadwick
2018-05
I called PHS for a Hardy Plank siding project. I was given a fair estimate. The project started in a timely manner. The crew was professional and polite. Their work exceeded my expectations. The company owner checked in to be sure of my satisfaction, and promised to check back in case anything popped up. I'd used this company for a new roof a few years prior to this, and was so pleased that I called them back for this project. This project came in at estimate, even though some extra effort was extended. I highly recommend Professional Home Services because they are great at what they do. I would not hesitate to call on them again, and I probably will.
bruce worsham
2019-05
Key word Awesome and Pleased. The price quoted was by far the best quoted, and let me tell you after dealing with a family member who screwed me out of alot of money fifteen years ago I was skeptical to deal with anyone, so I got about 15 different quotes. I will start by saying Mike was great to deal with, explained everything, and reassured my wife and I on everything. Mike’s entire team was a pleasure to deal with and were very professional. Mike started the job earlier than stated, and went above and beyond to keep in contact, explain things during process, provide pictures during the phases when we could not be available on site, move quickly on any concerns, and just go above and beyond to make sure we were completely satisfied. So with that said we would, and will talk this guy and his company up every chance we get. If you want a project done, and done right Mike and his team is who you should choose. If you want to see before and after pictures Mike is welcome to show them, or I will provide if needed. Mike thanks for everything, and we are 150% satisfied with everything done. Really appreciate the professionalism, and attention to detail.
jim zeh
2017-05
Where to start. First off I had them do aluminum trim and vinyl siding on my house. Had a lot of options and colors so you don't feel restricted to only a few items. They also went above in my opinion with taking the time to get all the little things you don't think about like dryer vents and ect.The guy I dealt with ( Mike ) was on point with everything he said would be done. They replaced some rotten spots and sent me pictures to prove it was done before the covered the area with new siding.Now the important part. Price. Well I wasted my time, Mikes time and the people of 5 other estimates. They came in well below other Richmond / tri city area businesses. Not sure why they are so high or he. Is so low but when you save over a grand and the work was done great and on schedule with what I was quoted. Who cares. Saved money and looks better then what I expected.
Brian Logwood
2017-05
Following a strong storm, Professional Home Services was the only firm of five that I contacted who showed up to provide an estimate for siding repairs (on time too) and who showed up on time to complete the repairs. Mike, the owner, stayed in contact before, during and after the repairs.....great customer service. Definitely someone I would use again.
Theo Holtzhausen
2019-05
Excellent workmanship, fair price, professional, couldn’t have asked for more. I have an old house that presented some challenges, but Mike and his crew figured it out and gave me some good ideas for things I can do as well. Mike’s one of those people you can bounce ideas off of and can come up with creative solutions. I would highly recommend, and I would definitely use them again in the future.
Star Helligrath
2016-05
The first thing I noticed about Professional Home Services is their awesome website. Very well put together and easy to navigate. They provide links to sites like facebook and yelp where I could quickly read reviews and customer comments. Not only are they BBB certified but they even provide a link to their profile on BBB. I do a lot of shopping around before calling in a pro, PHS made it extremely easy for me to verify their credentials and customer satisfaction ratings.I called PHS for a roof inspection and consultation for a sun-room. Michael showed up right on time and in a good mood! Not only did he inspect my roof, he went ahead and patched some of the problem areas for no additional charge, and took photos for me.I am often anxious dealing with contractors, there are so many that prey on a home owner's inexperience but I feel like I got a fair and honest assessment of my roof. I look forward to working with them on my new sun-room in the very near future!
MarthaLee Reynolds
2021-05
This company replaced my shingles and windows in early 2020 and I was very happy with the work. But later when I reached out about some door replacement I had to call 4 times to get a response. Then, when Mike G finally got back in touch he promised a quote. When I still didn't hear, I called again and he said he was waiting one more piece of information and would come back to me in a few days. But I never heard back. They started out very well, but at the end of the day, we're not very resonator.Service: Roof installation
Candace Pate
2018-05
Mike was great to work with and straight to the point. His team did a fast and efficient job on my new roof. I definitely look forward to working with this company in the future!
AJ Mir
2019-05
I hired PHS to install siding on my house.Mike and his team did a great job. Delivered on time. Prices fair. I highly recommend
Carolyn Dean
2019-05
Professional is the right name for the business because they are! The roof is so beautiful and their was no hidden cost. What they stated that was the price. Thank You... Rae and Mike for old school customer service and delivered what you stated!!!
farzana bari
2019-05
HIGHLY RECOMMEND! EXCELLENT SERVICE FROM MIKE ! TOTALLY PAINLESS PROCESS FROM START TO FINISH! THE NEW ROOF THEY PUT ON MY HOUSE LOOKS OUTSTANDING! THE CLEANUP DONE BEFORE THE WORKERS LEFT LOOKED LIKE THEY HAD NEVER BEEN THERE! YOU WONT BE DISAPPOINTED WITH THIS COMPANY! MIKE THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE YOU PROVIDED! WHAT AN ASSET YOU ARE TO PROFESSIONAL HOME SERVICES! OUTSTANDING JOB DONE! YOU CAN USE ME AS A REFERENCE ANYTIME!
Monday | 8 AM-9 PM |
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Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 9 AM-8 PM |
Sunday | 9 AM-8 PM |
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