4.8 (91)
10817 Trade Rd, Richmond, VA 23236
(804) 823-5633
brothersgutters.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Peter Knutsen
2024-04
The Brothers that just do Gutters did a fantastic job on my house. The quality of their gutters and shields was top notch. They patiently answered all my questions. I'm a retired engineer and asked many atypical technical questions. They were a great value for the cost. Thank you for helping to protect our house.
Corey Brett
2024-02
I received excellent customer service from everyone at this branch. The young man who came to my home to give me an estimate was so nice and professional. My rental’s roof had a leak. My landlord ended up sending a maintenance man to fix the leak who also ended up cleaning the gutters. They refunded my deposit in full when I called to cancel. I thought it was very honest on their part. They were also very easy to communicate with as well.
Jimmy Turner
2024-05
So i had a meeting with mark to give me a price to replace all of my gutters and downspouts and he showed me some samples of his gutters and leaf guards and he showed me a bigger size and i was sold on it. I had some questions later so i texted and emailed .ark and he replied instantly and answered my questions. He wasnt pushy and i felt very comfortable dealing with him. So i signed up and this company did everything that they had promised. It was such a deljght dealing with the office too. The installers were amazing and did a fanastic job. It was so easy to pay the bill too. Im 100% satisfied and i will recommend this company to all my freinds and family. They made everything so easy and kept their word. I cant wait for it to rain hard so i can see my new gutters in action. Thanks .arm. you and your company are awesome!
Kaye Larson
2023-09
Gutters installed about 4 years ago and experienced multiple problems. Noticed the paint bubbling on an area of soffit last year. A whole section was rotted...worse, it was obvious the installer KNEW this as was evidenced by the longer screws used to reach good wood in the fascia on the corner piece. Infuriating.Note: the installer did fix an issue with the gutter guards that was causing debris collection on the roof.Must have made a vast improvement, based on recent reviews, after my installation. But I still do not recommend this company that had to return multiple times to get the job mostly done and not very pretty.
Sheila Burris
2023-12
We had their leaf guard system installed after many years of paying for gutter cleaning. Super professional company!! And I believe they installed a great product that will serve us well for years to come. I would definitely recommend this company to a friend. Don't you go up there on that ladder! Let these professionals do it - they really know what they are doing and they will do it right
Rachel Plett
2023-08
Our gutter system irrigates a complex set of rain gardens around our house. BtjdG has been a great partner in setting up this system and making sure it works great year after year. From quote to upkeep, everything about working with Dylan and the BtjdG team has been fantastic!
Martha Grammer
2023-05
Frank and his team are excellent! They were knowledgeable about the type of gutters I needed given my metal roof. They were able to accommodate installation 1 week earlier than scheduled! The entire experience has been a breeze, with each person I have communicated with being professional and courteous! Will definitely be referring others to them!
Becky Ofarrell
2023-05
Brothers Gutters installed new gutters with a mesh leaf guard system on my home. From the first contact, to the quote meeting, and finally to installation, they have been nothing but professional, courteous and informative. Installation was seamless, well-organized and timely. The workers were very professional and polite, and took time to walk around the house pointing out different aspects of the new system to be aware of. The gutters look great, and I feel that they are also a very good value. I would highly recommend Brothers Gutters to anyone.
Laura Nilsen
2020-05
We recently had all our gutters replaced by this company. They did a fantastic job! They were reasonably priced and fast. Within a week we had our estimate, work date scheduled, rescheduled due to rain, and then the work completed over the course of an afternoon. We received before and after pictures along with our receipts. The work crew brought out leaf blowers and carefully cleaned up after they finished their work. We would definitely call this company again for any projects in the future.
E
2023-05
This company came out, as scheduled, and quickly installed the gutter guards I ordered. While they did forget a box on my roof, they came back out (same day), after collecting payment, to resolve the issue. Good job!
Matt Menzies
2023-05
They came out on time, cleared the entire roof, and installed the gutter guards very quickly. Took pictures and communicated well. Price is very reasonable for quality of service!
Jraff
2021-05
Whole home gutter system replaced, including gutter guards. The team was on time, professional, informative, did the highest quality of work I could ask for, and cleaned up after themselves. Would highly recommend to any of my neighbors or friends.
Megan Acosta
2022-05
We completely replaced our old gutters with new ones with guards. The whole team from calling to set up appointments, to our solutionist and estimate, to installation was great to work with. Very professional, helpful, and quick. Would definitely recommend!
Lee Harris
2022-05
Frank, Jake, and Austin came to the house on a Sunday to make a few adjustments to a gutter instalation we had done a few weeks ago. Brothers With Gutters have been amazing. They show up when they say they will, they gave a clear estimate, they installed new gutters with gutter guards for a reasonable price, and they have made two follow up visits to check on a few concerns we had. Amazing job.
Lee Offen
2022-05
The entire process of getting my gutters cleaned and gutter covers installed was easy, timely and a bargain. Everyone from the scheduling department, the site inspector and the installation crew were cheerful professionals. The covers installed are rugged and will no doubt last for years. I highly recommend this company!
Cheryl Jones
2022-05
This company was the only one that responded to my request for an estimate of work needed on my gutter. I was advised of the work that needed to be done by the person who came out and was given a thorough estimate. The team arrived on time and we reviewed what was to be done. They did a great job and I amI am happy with the new larger gutter. I will definitely recommend them.
Kim Crane
2021-05
They did great job replacing my old gutters. The whole process from the estimate to the installation was flawless. Great communication about timing etc.
Neal Hartman
2023-05
Frank Steven and Dalton did a great job. They showed up on time. They were respectful of my property and cleaned up after themselves. Excellent job all around.
Rob Peck
2022-05
Full gutter replacement. The crew arrived when scheduled and got right to work. Very professional and great service. The work site was spotless when they left, and they took special care not to disturb the plantings around the house. Very impressed by the quality of the product, the price, and the service.
Ethan Poole
2022-05
Great experience from start to finish! Professional, courteous and fast! Had gutters replaced and cleaned. They did not nickel and dime me for extra stuff I did not need. Highly recommend!
Doctor Lynn
2022-05
William and his team were awesome in the replacements of my gutter. They are professional, personable, and a pleasure to work with. I have already requested their services again. I highly recommend them.
Marla Collins
2022-05
Frank and his crew placed a gutter diverter to divert the direction of water flow. They were a wonderful team. The new section blends in seamlessly. While I have a little more water flowing to the side of my house as expected, it is no longer draining onto and staining my driveway. As of now, I see and am very happy with the results. Plus, I loved my team 😊
Josh Smith
2022-05
I increased the size of my gutters as they were constantly over flowing. These guys came out and replaced about 50’ of gutter and added a downspout in an hour. The gutters look great too. They haven’t been tested but I think they’ll work great.The reason I deducted a star was because they put a small sign like the political signs you see during election years in my yard advertising their business. Didn’t even ask if they could or not.
mark langchjbjvhvmj5g b hhenfeld
2022-05
William and Jake were like two driven cowboys to clean my three years of build up . Two other companies tried and I had a 3 foot tree growing out of them. Great communication when weather came up , they were early for the service . They set their ladders perfectly Jake was right there to help. Will cleaned them spotless anchored my gutters and cleaned up like true pros. Thanks gutter brothers you saved my House.
Mackenzie Smith
2022-05
From start to finish I thoroughly enjoyed my experience working with The Brothers that just do Gutters. The quoting process was quick and I was sold on the business when they weren’t trying to sell me. I don’t really take to pushy sales and they were the exact opposite of that. On time, strictly informative, no BS. Answered all my questions in a way that I could understand without being condescending or making it seem as though my questions were dumb. The price was within my budget. Just came home and my gutters look AMAZING and they were in and out in no time. Other than the gutters, it looks like they were never here.I recommend this business 100x over!
Kris Burnette
2019-05
Dishonest business. Don't do the work they claim, try to bill for work not done. Don't keep their word.In August, I scheduled a gutter cleaning and installation of diverters. Person that came to evaluate the work and draw up the estimate was friendly and the estimate for the work was reasonable. I was told that I would be billed after the job was done, and they would take pictures of the gutters to show they were cleaned Was told the work would be scheduled by their office, and I had to make an up-front deposit. Made the deposit that day.A few days later, received a call that the work was scheduled for October, as that was the first available date. Ok, approved the date A few days after that received a call that one of their jobs had canceled and they could get the work done on August 31 and I wouldn't need to be there, as they would send pictures of the finished work. Great!It appears they did come out on the 31st, but I never received the promised pictures. Also noticed that the diverters weren't installed, but received an email that I would be receiving the bill in a few days. Contacted them and informed them that the diverters weren't installed, even though the crew that came out said they had done the work order they turned in to the office. Owner, Ken, was made aware that the diverters hadn't been installed, and was going to get it addressed. Never received any more communication from them, nor did I receive a bill. They also didn't come out and install the diverters. I thought maybe they were going to come out again on the originally planned October days, since they may have other jobs booked till then.On September 28, a voicemail is left on my phone stating that I had a past due bill and demanded I contact them to make payment. I was quite annoyed at this. When I called they claimed that their employees had been back out two weeks ago and installed the diverters. I informed them that that was a lie and that I had never received any bill or followup from them regarding the unfinished job. They claimed they emailed me the bill on September 3rd, then contradicted themself and said they didn't, they had waited and sent it after the work had been done two weeks ago. They had never emailed me the bill, but interestingly enough, a bill popped into my email while on the phone with them [oops, too late to try and hide your error]. And of course that bill indicated that the diverters had been installed (they hadn't been).Owner gets on the phone, and says I have no reason to be upset, it was a simple mistake. It isn't a mistake when your employees twice claim to have performed work that was never done. That's dishonest and inexcusable. It doesn't make your business seem any more honest or competent when you don't send something you claim to have sent, and then try and cover it by sending it while I'm on the phone. I have every right to be upset when you claim I'm past due on a bill that you never sent, and you are now trying to make me pay for work that wasn't performed. Owner claimed he would find out why the work wasn't done and call me back. By the close of business, several hours later, he had yet to call and I haven't heard anything else from them.The owner never once apologized for the dishonesty or incompetence of his employees. Avoid this business, as they don't do the work and their employees are dishonest.
Martin Ford
2022-05
The crew showed up right on time and did a thorough and professional job removing and replacing our gutters. The guys were personable and informative. We are very pleased with the result.
Karen Neylan
2021-05
I had gutters replaced and new gutter guards on all. Looks great! Cleaned up well. Highly recommended to me by my daughter and I would recommend them to anyone.
Vicki Schmidt
2022-05
New Gutter InstallationArrived on time with prior notification as discussed. Walked property to confirm what I had requested be done for clarification before beginning job. Very polite and professional. Walked job again after completion to my satisfaction.
Carolyn JONES
2022-05
Crew showed up as scheduled and all were pleasant and respectful.Gutters replaced, guards put on and gutters cleaned timely.All my questions were answered and they left work areas clean.I was pleased with the job. Now for the rain test. Lol
Monday | 8 AM-5 PM |
---|---|
Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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