Virginia Building Services of Roanoke, Inc.

Moira Bell

2024-02

Our insurance carrier brought VBS in immediately after a house fire that would require our 140 year old farm house to be gutted to the studs, sealed, then completely rebuilt. We would not have known where to find a competent builder for a project if this scope, and decided to trust our insurer’s choice. We’re so glad we did! Jay Schwab and Mark Levan could not have been more helpful and patient with us, as we had many remodeling requests and complex issues to deal with in such an old house - such as five different floor “heights” on the main level alone - which needed to be mitigated for a safe smooth luxury vinyl floor installation throughout. Their competent carpenters and subcontractors made sure every last detail right down to our final punch list was completed to our liking and stayed in budget. We learned that any homeowner should have an active presence on site on a project of this magnitude, because surprises and questions can pop up all the time, and it was our part to keep communicating decisions and preferences at several unforeseen junctures. We LOVE our all new home! Thank you VBS!

Arthur Kunkle

2024-02

Great job renovating our master bathroom and half bath. This is the 3rd project for us with VBS.This project involved a lot of demo, removal of a Jacuzzi, moving toilet and construction of a shower that is functional plus safe for us. Moving plumbing involved removing part of basement ceiling and replastering. The electrician added cable outlets, electrical outlets with night-lights. The tile work installation was first class. Our project manager was Jeff Austin who answered all calls, good to work with and was on top of our project the whole time. Quality work. Job well done.

Milton Taylor

2024-01

Virginia Building Services is a reliable outstanding company. They have performed multiple large jobs for me and I will use them again as my need arises. They have performed over a quarter of a million dollars of construction work on my investment properties. Their communications on the job status exceeds expectation setting new standards in the construction industry. I highly recommend this company.

Thomas McKeon

2024-01

The team from VBS was great to work with: professional, personable and responsive to questions and requests. Workmanship was of the highest quality. During the project the crew cleaned up each day before they left, and at the end the rooms were spotless and ready for us to move back in. Great job!

Ronald Hamby

2024-03

VBS did a great job Brandon Barnhart and Tommy and the whole crew was great if you get a chance to use them they will show what they will do to help you on your project that needs done.

Henry Newberry

2021-05

Had a fire that burned down my workshed and left all the debris in the basement below. The blackened mess was nasty. VBS did all the haggling with insurance. When they said they were gonna be there for consult-they were there on time. When each phase of work started, they were on time every time. When they said they were gonna do something, they did it without me having to hound them. I was able to give input about how I wanted things built and they let me know if it was doable or not and hooked me up. Everyone we met that worked for VBS was pleasant and professional. The work was quick too, they knocked it out. Very happy in Shawsville VA!!!Services: Painting, Waterproofing, Exterior painting, Remodeling, Repair flooring, Flooring

Joe Havens Jr

2023-11

VBS was contracted to install Kitchen cabinets, cabinets in 6 bath rooms, a media cabinet and laundry room cabinets. Well over $26k. The entire process was a disaster. The VBS Sales rep made and missed multiple appointments, some with reason and response, some just a no-show. They sub-contracted install of product and did not follow up with the work being performed, again with multiple counts of not showing up or completing what was promised. As this is my 12th home built I am accustomed to delays and issues so never addressed any issues until the 6-7th time my wife waited all day at home to get job finished, but no one ever showed up (again). When I called Dereck he assured me the next trip would be the last. It was not. After an additional trip I called to see why the job was still not done. He would not let me speak, just kept yelling at me the excuses why additional trips would be made (although the additional trips promised and needed never happened). I raised my voice in an attempt to get a word in and he hung up on me and has not been heard from since. I call VBS and ask to speak to a supervisor, manager, or owner but no one will even return a call. All I am asking for is to level up some doors and hinges and a simple drawer that was specified and agreed upon before any items were even ordered. VBS Sales Rep has promised us that the correct drawer has been ordered and will be installed upon arrival, but again, it has been 3 months and now he says he's not going to fulfil his promise. The item in question has a retail price of approx. $200 and simple adjustments are always part of a new construction job, but even after a sale of over $26k I cannot even get a phone call. I have waited patiently for over 3 months for a simple repair, but cannot even get a phone call.*******Update************As I waited patiently for a return call from VBS sales Rep. I started trying to call for a manager or supervisor and again, no phone call. I dropped by their office and was met at the door by CEO-"A". I tried to politely introduce myself, he said he will not speak to me. Not one word. Got in his truck and drove off. I called the office from the parking lot to try to explain my situation and let them know I have tons of pictures and screen shots of their work and promises made but not fulfilled so they can have both sides of the story. The very nice receptionist told me that none of the managers or owners had made it in for the day (lied to again, but she was just doing what she was told). 15 minutes later CEO-"B" called me. He said CEO-"A" is his brother and can't handle the stress of complaints so he is the "man" that can His first words were "Here is your phone call, what do I have to do to get you off my back" I politely again tried to see if he was interested in my side of the story and see the actual proof of the situation and his next response was "If I give you $200, will you go away?" I explained I was not interested in money, I simply wanted what I paid for and was promised. after a brief cordial conversation, he said send me the pictures of what you have and what you want, I will order the correct cabinet and get a different installer to correct. I said great! thank you. Then he asked me to remove the complaint from the BBB and when I said I would not until the job was fixed, he got belligerent again and hung up. So I guess this is where I stand, this company has no integrity. All I asked was a simple fix. A couple hundred bucks and a couple hours of time. I gave them ample time to make things right and they choose not to. The men of this company can't seem to communicate in a civil fashion. (the receptionist is wonderful, only lied to me because she had to). As in his response, please refer to his response to my BBB account. It is ridiculously long and full of one sided half truths, mis-information, and outright lies. Its really no big deal, neither of us are going to go broke, it just seems like VBS would want to do the right thing. I guess not.

D Miller

2023-10

I’ve used VA Building Services in the past. Their ownership, project management, etc., is first class. Very flexible and very talented. Their finish work is as good as you will find, the more complicated, the better. I will be using them again for our next projects, for sure!Services: Tile work installation, Interior finishing, Interior structural repairs, Drywall installation, Drywall repair

E Hubb

2023-05

I have used VBS several times since 2020. They were recommended by my insurance company for roof and ceiling repair. In addition to the initial repairs, they have replaced my front porch and recently replaced my storm-damaged back room with a deck.Everyone associated with VBS, (contractors, subcontractors, office personnel, etc.) have proved themselves to be knowledgeable, professional and personable with great customer service skills. These qualities are much appreciated.I have, and will continue to, recommend VBS to anyone in need of a contractor and definitely keep their number on hand for any future home issues.Services: Home repairs, Deck construction, Exterior structural repairs, Roof repair for storm & wind damage

Steve Dodson

2023-05

In Oct. 2018 a tree fell on my house. The damage was extensive to my roof and a couple of rooms. After filing an insurance claim, I hired VBS to do the repairs. They repaired the roof and started on the room repairs when they started demanding more money from the insurance. The insurance said no. Even though their contract was with me, they walked off the job, leaving my house in disarray. The kitchen ceiling was left in a dangerous condition and some of it fell on my wife. Our contract was for about $36,000, half paid when it was finished. They were paid $24,000 in the beginning, and then tried to sue me when they abandoned the project. I have been left to do the work myself. I hate that I have to give them one star...Services: Home repairs, Exterior structural repairs, Roof repair for storm & wind damage, Repair flooring, Drywall repair

Tiffany Dailey

2021-05

My in laws who are in their mid 80's had water damage upstairs do to a leak in an HVCA system. After all the clean up work was done VBS came in to do the repair work and to put everything back together. This was one of the best business experiences I have had. From the initial meeting to writing the final check they were so nice, understanding, flexible with there schedule, cleaned up after themselves everyday before they left, and the work is absolutely beautiful! We were so happy with their services.I would recommend this company to anyone and everyone and will only being using them for future project. GREAT JOB!!!Services: Install flooring, Drywall installation, Repair flooring, Drywall repair, Flooring

Dezaray Allaire

2021-05

I can’t even begin to express what a great company this is. Only being in our newly purchased home for a few months and finding out the new roof had issues (And done incorrectly), we were lucky enough to have Tommy come out and give us a quote and then get us in as a priority with their extremely busy schedule. The entire team was extremely professional, polite and knowledgeable. Every step of the process was explained to us in a way that myself and my husband could understand. This is the way a roof should be installed and I will recommend them to the world.The entire team we worked with: Jeff, Tommy, the roofing team, just to name a few, were all that and more.Call VBS today, you won’t be disappointed in your new roof.

Donna Brubaker

2020-05

I can't say enough things about VBS. I was truly at a loss on how to handle all the insurance stuff, and Jay helped me through that process and made me feel very at ease. I work from home, and I can honestly say, that had it not been for hearing them on the roof working, I would've never known they were here. They were all very professional, and worked hard. When they were done, they cleaned up the mess from the old roof and left everything looking as they had never been here. Someone even came back out a couple days later and went around the house with what I assume was a magnet getting up any nails that may have been dropped. I have a new appreciation for roofers after this. They worked hard both days they were here. I would definitely recommend VBS for any roofing needs that you may have.

ben Sperlazza

2020-05

We had a tree come down and do some roof and fence damage and VBS was great to work with. They got out there quickly, got an estimate together, and got the work done. The roof and fence are both amazing looking, we couldn't be happier, and everyone we encountered was very nice and professional. I would highly recommend VBS.

Kyle Gibson

2018-05

I had Virginia Building Services come out after all of the dry wall was removed due to a leak above the garage. I was recommended to call VBS and i am glad I did. The process was smooth from getting the estimate to getting the work done. They wasted no time with getting started on the repairs and I wouldnt be able to tell I ever had all of the ceiling removed(other than the fresh paint). I will definitely be using them again in the future.

Lisa Wade

2021-05

I recently had storm damage on my roof in 3 different areas. I contacted my insurance (Nationwide) who recommended Virginia Building Services as one of their "preferred providers." Since I had never had work like this done before, I felt it was better to go with what the insurance company recommended & I was not disappointed. From the first contact through the end of the process, Jeff Worrell and his team were professional, thorough, concerned about doing a great job & constantly checking in with me to make sure things were going well! Because of the location of the damage on all sides of my roof, I now have a brand new roof that is the envy of the neighborhood! I cannot thank Jeff and Virginia Building Services enough for making this homeowner feel secure in that I don't believe this roof will be as easy to damage (we get alot of wind in my particular area). I also feel that if I have any issues I can pick up the telephone, call Jeff and things will be made right (I doubt this is going to be needed). I STRONGLY recommend Virginia Building Services for any of your roofing needs!

Meghan Plunkett

2020-05

Fabulous company! Most recently replaced our roof. It looks wonderful and the crew was skillful, efficient and friendly. We have used VBS in the past for several projects and will continue to use them in the future. This team is Awesome!

Stephen Fox

2018-05

We had a dishwasher water leak that ruined our kitchen hardwood floor and the bedroom ceiling and walls in our basement below the dishwasher. VBS has repaired our home to better than new condition and we are extremely pleased! The best part was working with David Levan and the entire crew that worked on our home as they were a pleasure to work with. Communication was excellent such that we knew what was going on at all times with no surprises.We highly recommend working with VBS!

jean thurman

2018-05

Virginia Building Services of Roanoke is the best of the best. I could not be more pleased with the restoration job recently at my home. From the first contact to completion of the job, it was professionalism all the way. They arrived each day at the exact time they said they would arrive, fully addressed any questions I had, gave me updates each day on the progress of the job and completed the job in the exact time frame they had given. Thank you VBS of Roanoke for a job well done in every aspect!

Meredith Lumsden

2019-05

It's hard to believe that, in 2019, a company can be this awful and still be in business. They will take your money, do shoddy work quickly, and then when you call for them to fix what they were hired to fix, they'll tell you "sorry, but we don't guarantee our work." They'll also give you the runaround so they don't have deal with you anymore. If you don't believe me, hire them!!!! You'll wish you listened to me and went with someone else.They were hired to fix a leaking roof and plaster the wall below. Well, they sent someone that didn't fix the VERY obvious leak (the new roofer that finally fixed it told me that even the most inexperienced roofer would've been able to spot this leak) and now my wall has to be plastered once again. See the photo. This has turned into the most expensive repair ever.If you take nothing else away from this review: They are not to be trusted with your money. They provide you with subpar customer service. They do bad work and don't guarantee it either. You WILL be disappointed.

Leslie Floyd

2021-05

VBS replaced my roof and gutters. They worked diligently to complete all repairs and ensure that I was left with a quality finished product. I am extremely pleased with the work, team, and professionalism of VBS.

Summer Rose

2022-05

Jeff at VBS did a great job on our roof for our new construction house! Very time efficient and easy to work with. I would highly recommend.Service: Roof installation

Katherine Sutherland Dove

2021-05

My parents Lucinda and Gary Jennelle would like to thank Glenn and Donnie with VBS of Roanoke. They both did a fantastic job coordinating and doing the work to put their home back together after a tree fell demolishing the majority of the family home inside and out! Glenn arrived the day the tree fell and was there through the entire process. Both Glenn and Donnie were very profession and a pleasure to work with; they went above and beyond what we imagined! Thank you Glen and Donnie for helping our family to get through this most stressful event and making it so much easier than what we expected – especially during a pandemic! We would highly recommend VBS of Roanoke and will miss seeing you Glenn and Donnie!Services: Install flooring, Tile work replacement, Paint indoors, Painting, Repair water fixtures, Remodeling, Plumbing fixture installation, Repair flooring, Drywall repair

Michael Bland

2022-05

Don’t recommend this company .sales guy showed up to write an estimate for my damage caused by a recent storm. I had asked for someone to let me know when they were on their way so I could be at my home to discuss the damage, instead the guy writing the estimate showed up at 7:10 am and never rang the door bell or let us know he was here and going on my roof. Would’ve been nice if I could have spoke to someone about the damage in person.

Marlee Russell

2019-05

I reached out to VBS because their reviews seemed promising. Unfortunately it hasn’t been a great experience at all.I scheduled an estimate the beginning of Dec2018 to then not have the guy show up. I then reached out and he said he got me mixed up with another client which I thought wasn’t outrageous. He came out that day but kept pushing the time back.Finally he was here and conducting the estimate and listening to what I was hoping to have done. I was then told that I would have an estimate emailed to me in a week. I hadn’t heard anything by that time so I reached out only to be told they were behind and to check back in another week. By this time it was Christmas and I was hoping Chris would reach out to me - he did not yet again.So I reached out 2 weeks later and was told that they had gotten backed up with the snow and holidays and I would have something in a week... I reached out again today and no response.While this company may be great at their finished products the person who came out to do the estimate has lost the potential business we would have given them with a sizable renovation. It’s unfortunate.

Tessa Mullins

2017-05

Great company! Would highly recommend to everyone. I had flood damage and their emergency team was on site within hours. Everything was clear, well communicated and the work was beyond my greatest expectations. Thanks VBS!

Doug Frisbie

2021-05

An excellent experience with VBS, professional at all times, responding to a failed sump pump which flooded a finished basement. The work required drywall, plastering, painting, furniture removal and return, etc. Quick work well done

Rich Light

2018-05

I would recommend VBS to my friends and family. They did a wonderful job and were extremely accommodating to working with and around our large dog and little baby. We got exactly what we were looking for and were guided by their suggestions. Great job!

Courtney Wade

2018-05

This was the best experience in what most consider a bad situation. We had acquired roof damage a recent storm and VBS was on TIME with everthing from making sure we were tarpped down till they could get back and get our roof on. They all were so good to us, assuring us all the way that tings wolud be taking care of in a timely matter due to the high volume of needed area repairs due to the local storms that hit our area. Even the men that brought the supplies were great!!! They didn't just bring the stuff and drop it rhey asked where they could put it so it wouldn't be in the way but in a safr scecure place. So precise and neatly done.When came time for the roof the crew that came was out if this world they were fast and just as equally effeciant. No nail gun used at all old fashion one nail at a time but you would that thought it was a nail gun at how fast they were getting they were getting it done. They were neat with their trash and all and all GREAT guys!!I would recommend this company over and over AGAIN they were the BEST!!!!!!

Josh Carroll

2016-05

Great company that steps in after disasters and restores your home to its previous glory. Easy to deal with and willing to deal with the most difficult clients. We work with them often and watch how they help home owners through the difficult process of rebuilding after disaster.