Total Home Improvements

Judy Goodwin

2024-04

First let me say that everyone I worked with was super friendly. I have worked with this company before and got good service. A lot has changed in five years. The man who helped me with the purchasing has since retired. He would pick me up and take me to the places I needed to go. Everything was laid out. This time I had to drive myself to the places and was told to just look through stuff until I found what I wanted. That was very stressful for me. Pictures of items like toothbrush holders, lights, and mirrors were e-mailed to me for my approval. Last time I was taken to brick-and-mortar stores to actually see and handle these things.My bathroom was gutted January 29. It is now April 20, almost twelve weeks later, and I still don't have shower doors. I never knew when they were coming. Three times I was told they would be there, and no one showed up to work. Four times they showed up, and I didn't know they were coming. Sometimes they would show up and work as little as thirty minutes. Every morning, I would wonder if they were coming that day or not. I don't want to go through that again.I said I wanted a tall toilet, but the one they put in was so tall that my six-foot two-inch grandson couldn't reach the floor. During the final inspection I mentioned how tall it was, but there was no offer to correct it. As soon as they left, I went to Lowe's, bought a new one, and had someone install it.I have a three-bedroom rental that needs to be painted and carpeted. The bathroom and kitchen need to be completely remodeled. Will I have Total Home Improvement do the job?Absolutely NOT. They take too long and are extremely pricey.

Terrie Gwyn

2024-02

We love our newly renovated bathroom! We had a wonderful experience start to finish. The work was well done and we were kept informed every step of the way. The managers, designers, trades people, crews, and office staff were awesome - all talented, professional, and kind. The warranty is great. We will definitely use them again.

Jacqueline Cumber

2024-03

Company did a total front of house remodeling! The look is absolutely wonderful. It was like being in a totally new home. Great compliments from neighbors and friends. They consistently communicated the changes and made sure that we were happy with the work as they proceeded.They stayed on schedule and finished on schedule! Great workmanship and customer service! Looking forward to work with them again on interior projects!

Kermit B. Ashby

2024-04

We are very happy with all of the work that THI did for us over the past few months and are reassured by their 2 year warranty on all of the work. From beginning to end our experience was great. We especially want to commend Neil who was our project manager, his crew and all of the subcontractors. We recommend them highly.

Dave Bradford

2024-02

We contracted Total Home Improvements to build a deck extension on our screen porch. They gave us a schedule at the beginning of the job and hit all the dates. We had a couple of issues that were taken care of promptly. We got an excellent explanation on the warranty on the final walk through on the job. I would recommend this company very highly.

Dina Goode

2024-02

THI replaced 17 windows in my home. They made the process easy from beginning to end, and the crew that was here for 4 days was very courteous, and did an excellent job. They did a great job cleaning up daily, and at the end of the job. The Project Manager was on point checking to make sure the job was going as planned. I would highly recommend THI for your home improvement needs.

Joshua Hinson

2023-05

Total Home Improvement delivered on our bathroom remodel in excellent fashion. From the initial planning all the way through phase completions, THI was professional, efficient and attentive to our requests, down to the finest detail. I highly recommend THI for any homeowner looking for dependable and reliable work for their next project.Services: Bathroom remodeling, Remodeling

Sharon Music

2024-02

I called and Matt Stuffel came and listen to me as to what I wanted done. He came back with plans with everything I wanted. I had 2 bedrooms and a Jack and Jill bathroom added on. Plus I had the same flooring installed in the rest of the house. Russell Lands was wonderful. Stayed on top of everything. I never had to worry about a thing. The job turn out beautiful. I would recommend Total Home Improvements to anyone wanting to addon or just remodel.Sincerely, Sharon M.

Peter Zagursky

2023-12

Neil Marshall is an outstanding Project Manager but an even better person. He kept the skilled craftsmen on point while paying close attention and respect to our home and our needs.Neil owned the project from day one to its completion. As a retired Colonel, I value a person who accepts responsibility and backs his words with his actions. Outstanding character.The demo crew, floor crew and painters were on point and top notch. Our final result is what Neil promised and delivered. High end price but high end work./rZagursky COL USA (R)

Muffarah Marr

2024-01

Everything about Total was awesome, from the first phone call to the first estimate visit to the completion of the addition. They followed every direction written in the contract, sequential events went by very rapidly, everything was high quality, couldnt have asked for a better contractor. Will use again. Highly recommend Matt Stuffel and his crew, although everyone I interacted with at Total was excellent.

Lance Bacon

2023-05

THI provided shell construction of a 12x20 brick addition. The final product is superb. Our desire was that the addition look like an original part of the house. THI helped to match the brick patterns and shingles ... installation of brick/mortar and shingles is seamless. Company was professional and kept us up-to-date on schedules. Tony, the on-site manager, was quick to answer questions and accommodate a change order. Overall, very happy with the process and product.Service: Home addition construction

Katherine Scott

2023-11

Total Home Improvements recently repaired and installed drywall and painted our bonus room. They also installed a new doorway between a bathroom and a bedroom. This included drywall, electrical, and painting work.They were very professional and easy to work with. Neil communicated with me every step of the way. We are very pleased with the results and would definitely work with them again!Services: Home renovations, Paint indoors, Interior finishing, Drywall installation, Drywall repair

R Bar

2023-11

Russell Lands was a great project manager. He always was thinking ahead about what needed to be done and explaining resolutions as questions came up. We really appreciate Russell. The rest of the team did an excellent job and were always professional and courteous. I would use them again. Thank you for my beautiful kitchen remodel.Services: Tile work installation, Paint indoors, Drywall installation, Plumbing fixture installation, Kitchen remodeling

Donald Leger

2021-05

We had a great experience with Total Home Improvement. Everyone on the team was professional, knowledgeable, personable, prompt, hard working and trust worthy. They kept us informed throughout the process of our new roof installation (home/garage, carpentry work on the garage and guttering (on our garage). They were very thorough on cleanup as well. We are so glad we chose Total Home Improvement and will call on them for future projects on our home!

Geoff Gavrila

2023-05

We needed a sloping front porch pad, porch rails and support posts replaced. Total bid a fair price, even with material scarceness and rising costs. In addition, when demo'ing the old pad, the concrete was three to four times the expected thickness, taking three times as long to remove - no extra charge. The final results are perfect and completed on-time. These are great people to deal with, very professional. I've recommended them to neighbors for all sorts of work.Service: Remodeling

Mary Pinkerton

2023-05

THI did a great job on our back porch. We had them raise the ceiling and install hardiplank and new electrical. THI were always on time, cleaned up the area at end of day and had answers for our questions. If a problem came up they fixed it. THI truly wanted us to be happy and we are.Service: Patio construction

Suzie Light

2023-05

My experience with THI was great. Matt and Russell were both very professional. My bathrooms look great!! They are not fast, but deliver quality work.Service: Remodeling

Eric Stevens

2023-10

We were very disappointed with the professionalism and communication . We had work done by them several years ago and was very pleased but this time it was completely different. They had 6to 7 workers show up to look at the job which was a front door installation ended up with 4 different people working on it . They never let us know when they were coming or leaving it took two weeks to install the front door . Never finished the painting on the trim and never showed up for a final walk-through. We will never use this company again .

Isaiah Ham

2024-01

Matt and his team helped with many projects. Their work came out great and they had the expertise to fix unanticipated problem that arose during construction. Highly recommend.

Jennifer Tripp

2023-05

THI removed an old tub and installed a tile shower. Thankful for the help picking out the tile and hardware. The tile work is fantastic and it turned out exactly how I envisioned. I would definitely use THI for future projects.Services: Tile work installation, Bathroom remodeling

Don Reny

2023-08

Interaction with Total Home Improvements was conducted with outstanding professionals who showed that they understood and were willing to meet the needs of the customer, The work was conducted in a timely manner with the work crews being on time and the quality of work was excellent. Would highly recommend this company, located in Yorktown, VA, to anyone who wants a home project doneDon RenyServices: Bathroom remodeling, Drywall repair

Madisen George

2024-01

I have never done business with this company, however I have had a personal experience with the white lady with blonde hair who either works for them or is an owner. Based off of her actions and personality I would not suggest anybody give money to this company, take your hard earned money to a company who is run by decent people.

Lori Livingston

2024-02

We had all floors changed to laminate flooring, kitchen remodeled and bathrooms about five years ago. About two years ago the tub in out upstairs hallway got a crack which was obvious underneath and they would not fix. I had to save up $ to replace and unfortunately as I requested Noone took pictures to prove it however the mortar was not done properly and something else.

Sherry Holup

2023-05

We absolutely LOVE our newly remodeled home! THI did a great job. All of our projects finished on schedule and the end product was amazing!! Everyone was so professional and courteous and we highly recommend them! Special shout out to Matt, Christie and Neil!Services: Home renovations, Bathroom remodeling, Remodeling, Kitchen remodeling, Flooring

Andy Hunt

2023-05

The team just finished our project. They kept to the schedule and to the cost we were briefed on at the start. Our project manager (Benny) was incredibly responsive and always kept us updated. Every member of the team was professional and we genuinely enjoyed getting to know them. We're very happy with the work that's been done. It was a positive experience all around.Services: Install flooring, Bathroom remodeling, Deck construction, Paint indoors, Concrete pouring

bryan huskey

2023-05

Quality workmanship.We hired Total Home Improvement (THI) to install a new door in the back of the garage. They came by for an estimate and then came back for a pre-construction meeting to make sure the salesman, foreman, installer and myself were all on the same page as to what work would be done. They were on time, Professional and polite. They did a great job and cleaned up the worksite.I highly recommend THI!

Ryan Hockaday

2023-05

In the fall of 2022, we hired Total to add a sunroom to the back of our house, deck, new roof, and install lofted shelves in our garage. Total willingly took on the large project and worked with us to create plans for each area. They listened to all of our concerns and were willing to accommodate our needs and requests for each area. Total drafted the plans for the deck/sunroom and provided samples of all materials and pictures of what the loft in the garage would look like prior to starting the project. The Total team was very easy to work with, polite, professional and on time. If any concern arose, they gladly listened to us and were able to quickly find solutions. Overall, Total was committed to providing the best service for us and they wanted to create a sunroom and deck that we would use for years to come. Total prioritized providing good quality craftmanship, creating a lasting product and establishing good working relationships with their customers. We thoroughly enjoyed working with Total and will seek their business for any future projects that we have.Services: Install flooring, Home repairs, Building design, Painting

Joan Martin

2023-07

We recently worked with THI to convert our screened porch to a 3-season room. The also did a powder room remodel for us. They are a fantastic group to work with and we couldn't be more pleased with the finished product. We highly recommend this company.

Laura Jay

2023-05

Extremely happy with the renovation project we did with Total! All of their associates were professional and friendly, subcontractors who came to our house were as well. They took our vision and turned it into a plan, and executed. We will use them again in the future!Service: Remodeling

Tyler

2023-06

Some very nice people working here. I broke down and happened to pull over. In their lot with my dogs on a hot day. While waiting for a mechanic they were nice enough to bring out two large bowls with ice water for the dogs. Was much appreciated and made a rough time a little bit less.