HCI STEEL BUILDINGS

Chris Wilson

2024-02

Truly amazing service, from a company that produces an excellent quality metal roofing product. The sales person (first name begins with “M”) was unbelievably helpful! She patiently answered all of my questions regarding the metal roofing panels I wanted to order. I asked about specific dimensions, and M immediately texted me a couple detailed schematics that answered those questions. Next, I asked about the specific shade of white. M texted me the brochure colors but they didn’t seem to transmit the “true” color accurately to my phone, so M had the guys in the shop take a photo with their phone of the particular shade of white of interest, and she sent that to me as it more closely resembled the true color. M even recommended several sources where I could obtain a metal thickness gauge, which I needed to confirm my roof thickness, and phoned the company owner to verify her answer one of my questions related to metal thickness. All in all, an amazing interaction with a friendly and very knowledgeable salesperson, who helped me to purchase excellent quality roofing panels quickly and at a very good price. HCI will be my go-to source in the future for all my metal roofing needs.Chris W

Quinn Cutler

2023-04

Too many mistakes to list. We bought a 80x150 building, and HCI managed to screw up every step of the building one way or another. By not sending out the correct plans to start, to poor detailing causing us to drill holes, cut and reweld brackets, reaming out holes that weren't even close to lining up. They had to bring me door jamb trim 3 times before they got it right. Numerous errors all around. None of our siding sheets were cut square. Every single one now has a step on the bottom edge of the siding because HCI doesn't know how to use a shear. They sent the wrong bolts out for some main connections. Didn't send the right bolts for the door openings. While doing the insulation on the roof they didn't supply the correct length rolls. Had to order more. While doing the gutters. They sent wrong colored straps and gutter ends. About a quarter of the trim was scratched up, they would wrap some of the trim but not all. Anything not wrapped was scratched. They shorted me trim on various things. Shorted me ridgecap. Everyday we built turned into a day of figuring out what we need from HCI to keep building.These are only some of the issues we ran into because of their poor quality control.It's unbelievable to me that they can charge 20% more than any other manufacturer, preach quality, and do that poorly of a job. Truly disappointed.

Ja Arc

2021-04

They did a great job. HCI have quality product and top notch service. I needed some help with city permit and they were very knowledgeable. Everything was transparent and well documented, on schedule, and they delivered great result. I have a well build carport that has increase the value of my property.

Elizabeth Siedlik

2023-04

We researched different kinds of carports and decided we wanted a metal carport from a local company with a good reputation. We finally chose HCI. Other than waiting for 4 months for delivery and installation, the process was very straightforward and efficient. The end product was exactly what we were looking for. The office team was friendly as well as the installation crew. We appreciate the owner coming out to do a final walk-through inspection. Overall a great experience.

Timm Kelly

2023-04

I researched metal shelters before choosing HCI. The other manufacturer's did not appear to have the ease and Quality of Materials as HCI did. Their Staff from top to bottom was very Professional ! I assembled my 12' x 40' Motorhome Shelter and when I picked up my Shelter Package from HCI I was surprised how compact the package was and it fit easily on my trailer. I even asked "Is this all of it " ??? Shelter assembled Easily. Definitely a 10 Star Business in my Opinion.

Kevin

2023-09

Can they fabricate a steel building of good quality? Yes. Are they good at communication, project management, plan review, or on-site construction? Not in my experience. Good place to buy from if you're installing it yourself of have your own construction crew.

Tammy Tenan

2023-09

Horrible experience. The employees lie and/or have no idea what they are talking about. It took over a year to erect our building, they never did the punch list, and the building leaks. Because of the leaking this building cannot be used for what it was intended for (wood working). Total waste of money time and space. Save yourself the heartache and use any other company then this one!

Bjorn Marshall

2023-04

Excellent company, great build quality and they stand behind their product. We had a few minor issues due to a difficult install scenario, they corrected everything and made sure the finished product was perfect. The owner Ted came out himself to inspect the completed building, this is a company that truly cares about their customers. Highly recommend.

Corey Campbell

2024-03

Team is responsive and helpful. Owner cares and is likewise engaged when we were in an urgent situation...

Richard Cole

2023-08

Spent quite a bit of time over a couple of days getting the specific details on a metal roofing order including sending over a deposit. After I had arranged the workers schedule to install this thing and was about to go pick it up, only at that point did they tell me they actually didn't have it. They tried to sell me other stuff of course that did not meet my needs. Refused any sort of a discount. Wasted a lot of time and money.

Ric Lehman

2023-04

I had a double wide RV carport with one side attached to a shipping container. I chose HCI because it was built on the heavy duty high quality side of what I saw that was available on the market. The workmanship, engineering and quality is excellent thank you for a nice job well done

Constance Awenasa

2023-04

I feel fortunate to have found HCI while searching for custom steel carports. Across the board, their staff was a dream to work with - professional, down to earth, and responsive. My new carport is well built, looks great, and will undoubtedly withstand the heavy winds and snow in my area for years and years to come.

Sanny Catubo

2019-04

We recently purchased and had HCI steel buildings install us a 12'x12'x35' carport for our travel trailer and had a very frustrating experience. They had good reviews and were local, which we like to support. Our experienced involved; lack of communication, poor quality control and poor customer service.Our installation date was pushed back three days (not a big deal), we were told that the install would take one day, which it didn't. We were also told that we would be contacted first thing to figure out a day to finish the installation (we had to call them two days later). We were also not contacted after the carport was completed, which they told us they would do. Upon inspecting the carport we noticed that the supports for the walls and rafters were missing self-tapping screws, there should be 4 at each support, most of them had two or three. We contacted the sales manager we made the purchase with about the issue and was told that the issue would be taken care of. Well, after 16 days of not being contacted about the missing tapping screws, I decided to just do it myself. We also asked the sales manager for a possible partial reimbursement for the installations cost since technically our carport was still incomplete and we were basically directed to call the owner ourselves about a reimbursement. After contacting the owner by phone and painfully explaining the whole event again, the owner stated that he was at a job and would get back to us after he returns to the office and 10 days later we still haven't heard from HCI.HCI's policy is that the costumer makes a partial payment at the time of the order and then pay the difference after install, we didn't get an opportunity to inspect the carport before the crew left because they didn't contact us. Since we paid in full (shame on me) at the time of the order, since we didn't owe them any money prior to the install, we have been ignored after finding our issues.If HCI were to tell us sorry about the screws and sorry no refund, we would be a lot happier than giving us the run around. HCI definitely lost a returning costumer and/or referral from us.

ept ept

2021-04

I really wanted to like this company but at the end of the day they just made too many mistakes and the quality and value were not worth it...I ordered a simple lean to awning 11.5x35 foot with a 3:12 pitch and had been assured they would be better quality and worth the additional $2000 dollar up charge from their competitor who included free installation and delivery. I chose to install it myself because I was under a time constraint because of a previously planned trip and it would have taken 6-8 weeks to arrange a crew from HCI; plus the cost was going to be an additional $1100 on top of the $4400 they already charged me.. The competitor company could not provide a definite delivery date and required installation by their own crew which would have been free but not having a scheduled time frame was a deal breaker.In the end HCI welded the rafter angles wrong 2 times and eventually ended up changing the chord length on the final iteration which messed up the overhangs on the sheet metal roofing. Additionally, I had to cut 4 inches from the longer uprights in order to make the structure sit vertical after having been assured they laid it out to confirm it was correct. (This was not true) The scheduling delays and three deliveries took almost 3 weeks more than the promised delivery date which, messed up my trip departures. Sadly the awning is still not right but I finally decided to just live with the results.The only reason I gave them 2 stars because they did work with me to modify the width a bit when they had to re weld the rafters because my slab was not perfectly rectangular (not their fault) but the final rafters were still not correct, the edges were wicked sharp because no one bothered to remove the barbs from the cut ends, the instructions were poor and incomplete, the gable trim they send is not correct and will trap debris so I will have to buy additional trim pieces to finish the project.Any company can have problems but it is inexcusable to have this done wrong three times when they have a program that can calculate simple roof pitches.They need to review their quality control program, read their own instructions and actually send the appropriate trim for the gable ends which they charged a considerable amount for.

Jeff Wilson

2022-04

I recently ordered a shop building through Angie and from the first call/email she was always very easy to work with. She would answer her phone or return my call within a short period of time. I had a very unfortunate experience with a house builder that required me to change my plans on the shop and again Angie and her Manager Charlene were exceptional to work with! They totally took care of my concerns with both speed and compassion. I will definitely work with this company and Angie again!

Highway Autoparts

2023-04

HCI was very easy to work with and the quality is very good. Isringhausen Steel Erection set up our new carport. Luke and Frank did a great job in bad weather. Thanks for everything.

Deanna Townsend

2020-04

Wow, nothing but first class! I had great service through-out my entire process with HCI Steel Buildings! Paul Gardner was my sales rep and boy is this guy responsive and professional. He answers your questions very quickly, via email and phone. I had so many questions for him, due to the size and area of my project. I made my order after many emails and talks with Paul on the proper size building needed to fit my 5th wheel into. He was so helpful and very patient with me. I felt so bad for asking so many questions but he never once made me feel bad for doing so. He even said to go ahead and do a dry run to make sure the size was right, I am so thankful he said to do this because I ended up adding 2 feet to the width of my building and 2 ft to the height. The crew who came out to build my building, were an absolute delight! They got the job done quick and it looks great, despite the rain the entire day. I can't thank you all enough for all your hard work! The office staff was friendly and very helpful through out the process! I highly recommend this company if you're thinking about a steel building!

Jim ODell

2019-04

Picked HCI because we like local business. We had a good experience with the ordering and the delivery. We installed it ourselves as we had a timing issue with the concrete and being in the construction business for 30 years i prefer to do it myself. The only con was it did not come with any directions but one phone call later we had all the directions emailed to us.We will recommend them if asked!Good price too!

Charlene Devine

2020-04

Check out this review from one of our returning customers. Thank you for the great review, Marc!I spent a lot of time working with the office staff designing each building before any materials showed up. Over the 4 projects (5 structures), that has improved. Each one has been a custom project with a lot of back and forth to get the design worked out as much as possible before the crews showed up. Even with that, there is always some modifications that have to be factored in. Th e crews were always wanting to make things as good as they possibly could, good attitudes all around.The fact that HCI is willing to spend the time up front with me to get the plans right in the first place is unique! It's not an east thing, especially when getting building permits is involved. I spent a lot of time with the county working out the placement of the RV cover and getting the final inspection signed off and HCI stayed with it even though they had to come back out to correct a few things, they did it.Summary:I've read through some of the other reviews to prepare for this one. One in particular had a negative experience with HCI. My guess is they simply had impractical expectations to begin with. Yes, things can go sideways, but hey, it's construction. If you're expecting everything to go perfect all the time, then you're setting yourself up for a bad experience. HCI never gave up on me. They stuck with it until the work was done. Nobody else around here would do that. I had trouble getting the local contractors to even come out and look at this work let alone doing any of it. With HCl's help, I've been able to move our projects along at least 2 years ahead of any other option around here. No, it's all not perfect, but that's the art of construction. It's all a big learning experience.Final Note:As it relates to cost, I was able to get the RV cover (20XSO), a shed (12X15) and 2 lean to's (each 12X28) on our existing pole barn for slightly more than the just the RV cover done in a pole building. So, HCI hashelped me manage my budget as well as my time frame in getting this work completed. So yes, I'll give HCI 5 stars! The benefits have far outweighed the negatives. I've recommended them to lots of other people around here, a couple of them are actually contractors! They have all beenimpressed with the quality of the structures. Great experience for me.

Kirstin Town

2019-04

Ordered a motor home roof and partial side walls structure and a full walled garage for a 21 foot boat.Both were perfect, installed in a timely manner and look fantastic. Steel colors match our home perfectly and cost for 2 buildings was very reasonable. Customer service- from office staff, to order coordinator and installers was fantastic. Highly recommend HCI Steel Buildings. Cindy M.

Edgar Martinez

2023-04

horrible experience! Lack of communication, staff never returned phone calls, I didn't get the product that I wanted. No customer support at all!! As a general contractor I will not recommend HCI steel building. Ever!!!

Douglas Morlan

2019-04

Good service. Helped us design our RV cover. Good price for a solid structure!Very impressed with the install. Nice guys, on time, cleaned up when done.Have already referred them to 2 other people.

John Fisher

2020-04

Although it took some time to get my Shop/Garage built, the fault lies not with HCI so much as HOA issues. The final result is exactly what I had wished for and looks like it belongs in the neighborhood! Great crew to work with.

Pat Cunningham

2019-04

We recently purchased a new home on Camano Island WA. We have an RV and the property had a HCI steel building. Unfortunately it was the standard 7' height. I was able to purchase steel to elevate the height of the structure to the needed 9' height. HCI was extremely helpful in figuring out the size and cut the steel as I waited. The price was very affordable also. I am very grateful for the support and accessibility of this Company.

Seth Stachlowski

2021-04

From start to finish the HCI team was very Professional and worked with me on the design for my travel trailer carport. Really enjoyed the process from start to finish and will do business with them in the future should I need another steel building.

W. Simons

2021-04

There are a lot of companies who manufacturer steel buildings. It is the attention-to-detail of the install crew that makes or breaks the process. The HCI crew were the epitome of professional. Kept us advised at every turn, and gave us a finished product that looks great and is rated for OMG wind speeds.

Jake Rayl

2021-04

While other companies would not give you the time of day if you have a small project, HCI does and will work with you regardless of the size of your project. You get what you pay for with HCI. Great quality, customer service and options that you pick to fit your specific needs.

Camron Harvey

2018-04

I purchased 25 pieces of custom trim and flashing from HCI for a building I was working on in Arlington. Their office sent me an itemized quote same day, and had the materials ready to pick up on the day that we requested. Very professional company.

Ed Lee

2023-04

Call requesting a price quote 3 times. No quotes No returned calls. Guess they have all the business they need. I left dimensions and everything. NOTHING! Considered calling mgmt but not really worth my time

Marc Kash

2020-04

2/12/2020Over the last 8 months, I have had 5 structures installed by HCI here at our property in Oak Harbor.These are all custom structures that ultimately, we have a high degree of satisfaction with, a little bit offrustration along the way, but ultimately these are all good additions to our property.Following is a brief summary of our experiences:StructurePros: The framing is extremely well done! We have a typical pole barn on the property also and it's notbuilt nearly as well as these steel buildings!Cons/Improvements: The first building was a simple 12X15 storage shed on a concrete slab. The crewattached the runners to the concrete with anchors (good) but no seal was installed between the runnersand the concrete (bad), consequently water seeps in under the runners with every rain. The 3rdbuilding was another shed on a wood floor and I installed a rubber seal under the runners and putflashing on before the siding went up and that has solved the problem.The 2nd structure was a 20X50 RV cover which I had to get a permit for. Once the correct rock anchorswere installed, it passed inspection with no problems. The rock anchors are a great addition to HCI'sproducts and I was happy to be able to help get those developed. The rock anchors along with the rebaranchors gives me a lot of confidence open wall structures will resist uplift on windy days.Soffit TrimThis was the source of most of my frustration. But keep in mind the 1-foot overhang on verticalbuildings were a new thing to them. The first project (the shed) was/is not very good. The crew had anawful time trying to get the correct material from the shop (that situation has improved significantlywith the last project). I have since finished landscaping around that shed and it looks very good now,mostly because your eye tends to go toward the landscaping and not the trim.The second building, the RV cover, was/is pretty bad. No getting around that. Starting with not gettingthe correct framing from the shop to accommodate the 1-foot overhang properly. Even though theycorrected that in the field as best they could, the end result is it's just plain bad. I hope when I'm donewith landscaping, I'll end up with the same effect as with the shed and it won't appear as bad as it reallyis.The third building they nailed it! Excellent soffit trim! Third times the charm, I guess. Plus, that buildingwas installed efficiently, only on-site for 2 days. But I will take some credit for that since I was heavilyinvolved in the startup of that one, getting the runners installed before the crew showed up saved themprobably 2 days since the first 2 sets were built wrong from the shop.