4.4 (127)
104 Rainier Ave N, Packwood, WA 98361
(360) 494-2131
acehardware.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ashley
2024-04
There is FREE popcorn and not just normal popcorn but buttery popcorn the service is amazing also the have a ton of items!
K Sheda
2023-09
I always appreciated having the hardware store in town. Its nicely laid out and has most everything you need. It is pricey, but the convenience is worth it and I do like to support the local stores.I had purchased 5 pieces of lumber and went back the next day to exchange 2 pieces and return one. The young man at the store informed me very loudly that they do not return lumber and it posted 'everywhere'.#1 On my receipt, well ... at that point I have already purchased.#2 In the lumber yard, well ... he had gone to the lumber yard, not me, to get my order.#3 Up high on board between the 2 registers, I had not even walked past that sign and just went straight to paying at the first register inside the door.The young man was not empathetic and was authoritative toward me. I can understand the policy, to an extent, for wood that has been out of the store for a long time possibly in the elements. I had the wood in my possession less than 24 hours. Maybe make it a practice to verbally inform customers when they buy lumber? Customer service should still be practiced even if you are the only game in town.As for me, I won't be back. I could, and now wish I had, brought those 5 pieces of wood from Home Depot.
Emilee Davis
2023-09
WORST CUSRIMER SERVICE EVER! Wow, we hurried before the closed and the guy kicked me out because he was having a coversation with a cop. Really? We needed just an extension cord and a hose so we can camp nearby. That was it. He REFUSSED to listen. He couldn't wait 5 minutes? Really? Amazing how rude that was! Now we won't have water or power all weekend. Guess if it doesn't affect you it doesn't matter. Thanks for the compassion.
Arlene Clarke
2023-05
Packwood Ace was very friendly, cleanest store I have ever seen. It was the most well stocked store for its size I've ever seen. They started helping me and never quit until I was completelysatisfied. Their prices were reasonable in today's prices,I loved it.
J Money
2023-05
Well organized and kept ACE, as you would expect from the ACE line of stores. Good selection applicable to the location and season. Competitive pricing that garners customers to visit the store vs shop online.
M Sch
2022-05
Cashier (thin guy, hat, goatee) made a huge fuss that I made a return. I said I still needed to buy several more items, so he knew I was still in the store but proceeded to very loudly (passive-aggressively) complain to another employee about the return.Surprising to see a grown man, a “professional”, act this way so I called him out. He said he was the store owner, which was surprising because people make returns all the time. It’s a pretty basic function of a retail store and it will happen again lol. Don’t act unprofessional if someone returns something. Or just change your return policy so you don’t have to cry about it. Such an annoying & unnecessary interaction. I will gladly spend my money elsewhere whenever possible.
C F
2021-05
A good selection, given the location, with most camping essentials. The staff were very friendly and all of them were wearing masks. We'd gone in looking for an air mattress. They were out of stock but an associate recommended checking the Chevron. Thank you for giving this city slicker a comfier time camping.
Trecia Salazar
2023-10
They are pretty helpful however prices on some items are just ridiculous
Gage McCord
2023-10
Great selection for packwood ! Come on in a see this amazing store!
Jasen Gilmore
2020-05
Small town Ace in an amazing location with beautiful views of Mt. Rainier. Very friendly local staff will help you find anything you need. They have been remodeling the building and are expanding. This is not your typical looking Ace Hardware, the building is very quaint and close to everything Packwood has to offer. Darrin & Dave work there and are very friendly and always helpful!Update- Ace is finishing up their expansive addition and from what I have heard, will be closed from early July-September 2019, hopefully sooner so.....plan accordingly!
Amanda Lockwood
2021-05
Never take a bolt or screw into this store. Because the next time you visit this store, they will swear that you not only stoled the bolt the you brought in to match up, but then refuse to allow you to view the video that they say proves it. Not only do i do not take things from anyone. But because theyre employee just couldnt be bothered to help you. We still had to travel almost a 100 miles to get three bolts. It must be nice to not have the sense that must humans do, and watch, and share the experience with everyone, and i live in small apartment. I will never do any business with these people again
Don D
2021-05
This store has been recently remodeled and has nearly twice the square footage that it used to have. Great inventory selection and retail help that actually knows their products. So happy to have Ace Hardware in Packwood Washington open and ready to serve its customers.
Richard Moller
2023-05
Great store has a bit of everything and if they don't have what you want they can get it for you. They have great products and incredible people working there.
GTB
2023-06
Only hardware store in town. Friendly & helpful service. A little pricey.
Bruce Baurichter
2020-05
Nice staff. Very helpful. Amazing variety for a store in such a small town. So nice to have them here.
Matt Mulvaney
2022-05
I went in there today and was super impressed with their customer service!!!! Unfortunately customer service is a lost art in a lot of businesses but not this ACE Hardware location! Solid 5 stars and highly highly recommended!!!
g riddick
2021-05
This hardware store has everything you need. If not, they will get it quick for you. I've gone in for a box of screws and ended up with a Stihl axe. Try and guess which guy has a SS tattoo. It is out of the city. ;(
Michael Pollock
2023-05
Great service and so far they have everything I needed
Andrew Jones
2021-05
Very friendly and informative staff, I am super pleased with the service provided. Keep up the great work!
Mark Dantinne
2022-05
They had everything I needed they were real helpful good people good prices thank you
Shane Ludwig
2023-05
Everything you could possibly need, and a lot of things you might just want! Always helpful and always pleasant.
Bradlee Vrieling
2021-05
Stopped by for camping supplies and they were very friendly and helpful. If coming thru packwood and whatever you need they probably got something to fix it. Thank you packwood Ace! Brad vrieling!
Jacob Davis
2023-09
Came in towards closing and the store clerk kicked us out
Sally Conger
2019-05
They were very helpful in helpingbus to find parts to fix an item we had. The people were just good down home folks who lije helping people
Chad Ernest
2021-05
Nice little hardware store. They just updated and expanded. They have a little bit of everything for your home repair or renovation needs.
Sav DeAtley
2023-06
Cutest exterior of any ace I’ve been to!
Michael Hall
2018-05
Great hours, awesome staff: knowledgeable, anxious to get what you need if they don't have it, and they usually do.
Travis Pittman
2022-05
Overall a nice clean store. Nice employees.Limited supply of electrical supplies and RV equipment.
All The Way
2021-05
Seemed a bit pricey, and very well organized; the Staff was friendly.
Vicki Bremer
2023-05
Very helpful staff and help me find all I need education
Monday | 8 AM-5:30 PM |
---|---|
Tuesday | 8 AM-5:30 PM |
Wednesday | 8 AM-5:30 PM |
Thursday | 8 AM-5:30 PM |
Friday | 8 AM-5:30 PM |
Saturday | 9 AM-5:30 PM |
Sunday | 9 AM-3:30 PM |
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