Window World of Beckley

Martha M

2023-06

Service worker repaired my window effortlessly. He is professional and a great instructor/ teacher. I think his name was Everett.WW installed my windows approx 2 yrs ago. This was my first repair call.Window world is customer oriented and very professional. Thank youMMServices: Window installation, Window repair

Crystal Cervantes Gutierrez

2023-05

Very friendly and patient customer service. Windows were ordered fast and were installed very professionally. I couldn’t have had any better of an experience being a first time homeowner! Very satisfied!Services: Window installation, Casement window installation & replacement

Stardust Milk

2023-07

Called and was going to have them come look at my windows and get an estimate to have windows replaced. Spoke with Tiffany and asked her for just an estimate of the starting cost of a basic window. Normal size no special glass. She said they start around $400.00 and up I told her I know price would increase depending on what would need to be did during instalation and anything extra but it would start at $400.OOShe got very smart and hateful and yelled "I didn't say that, that's why we don't like to give prices" and continued to smart off, at that point I just said thank you and hung up. So she just lost a potential customer for them. First impression of customer service is very important! She needs some training, wonder how many other customers she lost for them!!

Linda Ewing

2023-05

What needed to be done didn't take but a few minutes to fix. All went well and I will now be able to wash my windows easily. I like the fact I can call with any problem and they don't hesitate to set up an appointment.Service: Window repair

Kitten Cempella

2023-05

I had complete window replacement in my home a few years ago by window world of Beckley and they replaced two sashes that were leaking.One simple phone call and within a few weeks they came and replaced them free of charge by a very qualified person.I highly recommend window world of Beckley for all your window and glass needs.They are very friendly and have an excellent work staff !Service: Window repair

Candise Spriggs

2022-05

I bought over 10 Windows & a sliding glass door. Professional installation & customer service is great too. I had a couple of minor issues & they took care of it in a timely manner. Would recommend & will use them again.

Billy Cooper

2021-05

Great people to work with. Very friendly and helpful. I Replaced all my windows 12 years ago with ones from Window World. Today I notice two have discoloration and in less than two minutes i have two new ones ordered under warrantee.Update:I picked up the window today. Whole process from calling to pickup took about 4 weeks. Super friendly folks at the Beckley Window World.Service: Window installation

Brooke Pauley

2021-05

I had windows put in about 6 years ago by Window World. Today, I was taking up my carpet to put new flooring in & the window has been installed incorrectly so the wall & floor around the bottom of the window are ruined. The windows had leaked, without me knowing, & over the course of 6 years had absolutely RUINED my dry wall, studs, insulation, & subfloor.So, today, after finding this out, I called window world because this was obviously their doing. I thought the process would be simple because this was obviously a defect of the window & the warranty is a lifetime warranty. Boy was I WRONG. The first person I spoke to was nice & pleasant & made it sound like I was going to get help! I was pleased. I was waiting for a call back from the general manager.When the general manager called back it was a completely different story. Not only was he RUDE & UNPROFESSIONAL (Ronnie, for anyone who would like to know), but he over talked me, kept interrupting, & was all over probably one of the worst people I could have spoken with. He told me that “it wasn’t their fault that the window leaked” & I would have to pay someone $75 to come & assess the damage to deem whether or not it was their fault. I chose not to take the route because he already had stated that it wasn’t their fault & I knew I would be paying $75 for lies. He told me the only other option would be to reinstall the window which would cost $250 because the warranty wouldn’t cover it. $250 for something that is THEIR fault. I think not.So overall, my recommendation is PLEASE do not waste the thousands of dollars that you will spend with this company just to have to spend more because of THEIR screw up. And as for a general manager, I think Window World could do much better. 10/10 do not recommend. Y’all have a nice day now!

Michael Lewis

2023-05

The guy that come to my house was nice and knowledgeable. He let me know what he was doing and replacing. He gave me instructions and demonstrated on how to use my windows properly. Very nice man.Service: Window repair

Dwight Billings

2019-05

Had windows and siding installed. Jeff done the install, and did a great job! Genuinely a nice guy, worked in 24* weather, and answered questions. He also cleaned up his trash well. Window world is top notch in my opinion! Lifetime warranty on windows and siding! If they expanded their work like fencing, I would call them first

Janet Blake

2019-05

When I got my windows in July of last year, I was pleased with the quick installation of my windows. I have a window that will not stay up, called today and was told under new management and in January of this year there is a charge for someone to come out and fix this window. Life time warranty! Would not recommend this place for windows. Say one thing but now that I need my window fixed it’s a charge. What are they trying to pull?

Missy Thornton

2021-05

We paid half down on our windows in Oct. and were told they would be installed in January after not hearing anything in January we were told they were there but no one could tell us when they would be installed. We called back in February and after a heated conversation about why could they not understand why at a time when money is tight we were upset with having money tied up in a product no one could tell us when we would have it. We were rudely told I’ll put you in front of other people. They were installed in March and our custom window looks anything but custom. They sent the contractor back and he wore his shoes up our carpeted steps and left mud and grass. We were in our kitchen and assumed they would remove or cover their shoes. There should be a way to post pictures with the reviews so potential customers can see the unprofessional job we received.Service: Window installation

Barbara Ballard

2022-05

From the salesman to the installers, everyone we dealt with from this company was professional, knowledgeable, and skilled.They honor their guarantee and the folks in the office are also willing to make sure your order is processed and installed ASAP.Services: General door installation, Window installation

Christina Beckett

2017-05

Windows look great. Installation went smoothly. Friendly employees. Only reason not 5 stars is the scheduling of the appts was a little rough. Appts made and not kept, took a little longer than expected to get the windows installed. Would recommend Window Word to anyone.

Donald Dickerson

2022-05

Great company, sliding patio doors are wonderful, and the install crew were very professional, did great work. I will have them work for me again.Service: General door installation

Ron Fleshman

2019-05

The job was excellent. It took less than a full day and the windows are beautiful. I highly recommend Window World for all your siding, windows, and door needs!

Kristie Coffman

2019-05

Poor window construction, even less in customer service. If I heard the words "your window was a cash and carry" like it was the dirtiest of transactions one more time. Customer service I am assuming is only for an installation customer. My money, evidently, was unimportant to this organization. First and last time I will deal with this company.

Sabrina Ferguson

2022-05

I like window world of Beckley they where nice and easy to work with and have great price's i love my new window's (so far) Thank's window world!Service: Window installation

Gale Cline

2023-05

They fix the problem on time and do a wonderful job..I recommend them for all your window needs.

Jeannie Brintzenhofe

2018-05

Crew did a fantastic job, Were very professional, friendly and quick. Would highly recommend them to anyone. Windows look GREAT!!!!!

Charles Hardin

2023-05

Was very pleased with the service I received. Quality of windows and people were excellent.

Debra Clay

2022-05

I have called for a replacement window 6 months ago and they haven't showed up yet I am still waiting on that window I say if I call for an estimate they would be here the next day.Service: Window installation

Lana Ellison

2023-06

Very courteous and helpful. They are ready to meet your needs.Service: Window repair

Thomas Ward

2023-05

Super nice employee's friendly atmosphere quick service on what we needed. Very helpful

Robin Bair

2023-05

Didn't actually go there, but they sent me where l could get what l needed. Nobody does that anymore! NICE FOLKS!!!

Barbara Breeden

2020-05

Still waiting after 7 weeks for my replacement windows. They could at least call me and let me know what is going on with everything.

Tim Doenges

2019-05

Great experience all around. Will definitely be using window world for any more work I need done!

Lee Evans

2019-05

Very professional and we are really pleased with the windows, the service and the job!The workers are very pleasant and courteous!

Danny Harrah

2018-05

Robert and Patrick were a great installation crew, happy with the finished product ,windows look great.

Mark Hudnall

2022-05

Wasn't impressed. No sales people. HAVE to make an appointment. Even the couldn't really offer any info.