Unique Design & Custom Solutions LLC.

Benjamin Hill

2023-10

Unlicensed contractor. Didn’t know how to do the job. Didn’t have the tools for the job. Unable to show up before noon. Four day refinishing job turned into two plus weeks. Never sanded the old stain off, footprints across new stain. Spills, spots everywhere. My kitchen floor looks like a tie dye tshirt with a rainbow of different stain colors. Destroyed the baseboards. Damage will cost $10k to repair.Service: Flooring repair

Gary Tate

2023-08

I really didn't want to write a bad review about anyone but this contractor and his tiny crew was the worst and most unprofessional people I have EVER used to do any kind of work! They never did come early in the morning and would come late in the afternoon. They destroyed and ruined more than they fixed and it took them one full month to the day to do my job. The job should have taken 3 to 5 days at the most. Everyone that sees this work cannot believe it and advises me to take them to small claims court. I still am considering to do that but I truthfully never want to see them again. Maybe they did other jobs better than mine but I find that hard to believe because as a professional as he claimed to be, it's definitely not true! All I have to say is take a lot of photos and videos before and after because you're going to need them. Make sure you don't have any tools or anything they can use for your work because they will take it and use it because they never seemed to have the tools they needed. Not even asking! I could write a book on what they did wrong but if you want to take the chance, don't say I didn't warn you!

Alicia DeWitt

2023-11

I would give zero stars if I could. They are completely unprofessional. They arrived after 2pm most days and would only work a couple hours. A 4 day job turned into two weeks. Like others have said he would say he never received our messages asking about when he was coming back and about the job. They damaged our baseboards so badly we have to replace them and the "finished job" was done so poorly that it will have to be completely redone costing us thousands of dollars. Stay far, far away from this company!UPDATE: We went to put our large dining room table back together that they took apart without asking us first, and apparently they stole the hardware for it! So on top of our almost $10,000 we will be paying to repair the damage they did, we now have to buy a new dining room table! If you want your house and furniture completely damaged then go with these guys, otherwise stay away!!

Benjamin Hill

2024-03

This company nor its owner, Michael Westfall, have a West Virginia contractor license, insurance or a fixed address. This company destroyed my home, and I paid them something just to go away.

m j vasil haines

2023-09

I woulld like to know how this business got 5 stars on any review!Michael came immediately to meet with us in April after I completed a contact form to construct a pool equipment enclosure. He was also more than willing to "do any other small jobs" we needed and we gave him a detailed list. He was to come back on May 8th as the siding was not ready for his next job. He ran behind with his other jobs (which was fine) but I had to track him down and see when he was expected. He committed to coming to work2 months later on July 24 "at 9:00 am". Never showed and never answered my texts or emails. When I threathened a review he answered and used the excuse he did not get any of my messages.He "said" he would let me know when he was coming. Now 2 more months later, he has not contacted me and i got no response to my many attempts to discuss them with him. I refuse to beg him any longer to answer. We need to try and find someone now that 5 months have gone by!

Samer Hallak

2023-08

Worst guys I worked with, after finishing job, many major issues appeared, they never came back to fix it. Keeps promising to come and fix, but never did. They lost many projects I am about to do,such a full house remodeling.

Kenneth Drummond

2024-01

Not going into details, but stay away from this company. I had to hire electricians to come and correct the wiring. Terrible !!!

Halie Henry

2024-02

On time and under budget! Professional and knowledgeable staff, can’t recommend them enough!

Tbug

2023-08

I really didn’t want to write a bad review about anyone but this contractor and his crew was the worst and most unprofessional people I have ever used to do any kind of work. They don’t believe in working in the morning and would come late in the afternoon. They destroyed more than they fixed anything, and it took them one month to the day to do a job that should’ve taken four days at the most. Everyone that sees this work, cannot believe it, and advises me to take them to small claims court. I still don’t know what to do about that because I just don’t want to see them again ever. Maybe they did other jobs better than mine, but I find that hard to believe because as professional as they lead to be, it’s definitely not true. All I have to tell you is take a lot of photos before and after the job because you’re going to need them. Even video if you can and make sure you lock up your tools because they didn’t seem to have too many of their own and they don’t have a problem using whatever you have sitting out without asking. I could write a book on what they did wrong, but if you want to take the chance, don’t say I didn’t warn you.

Bryan Collins

2023-09

Great guys went above and beyond to make sure everything we wanted was completed and above par.

Breeze Maddox

2023-06

Made my deck look newer than new. THANKS AGAIN 😎Service: Deck construction