Mark LeRose Ford

Bryce steele

2022-06

Thank you to the team here at Mark LeRose for their awesome caring customer service! Made it quick and simple, answered questions and just made the whole experience a fun time! Looking for a vehicle? This is the place to check out!!

Jon Barnes

2023-06

Quite possibly the biggest joke of a service department. My family was traveling from GA to PA and experienced car trouble in our expedition. I met them there at 8am Monday morning simply asking if they could look at it. Was told no they were booked for the day. Understandable, but when I asked if there was anyway possible just to have them read codes from the vehicle was met with a firm no, and they wouldn’t be able to look at it for a week. I looked into the shop as I was leaving. 1 vehicle inside of the shop plenty of open bays and technicians just standing around. Seems like this dealership doesn’t believe in morals and values especially for a person traveling and experience issues.

Carrie Dotson

2019-06

I do not recommend the service department to anyone. They took advantage of a situation when they charged $45 to tie wrap something together (parts were not readily available) while our son was traveling away from home. This was deemed something that should have been repaired under warranty by another authorized Ford dealership. What was an opportunity to provide great customer service turned into a negative situation.

Steve Posey

2020-06

I had bought a Ford at another dealership, but had always got my service done at this location. The service was excellent. Yesterday I had a different experience. I went to this local dealership to buy a brand new truck. I arrived, and walked through the parking lot for 20-30 minutes looking at trucks. Thinking eventually a salesman would come and introduce himself and start the sale. I never did see anyone. I could see people walking around inside, but not one person came out to talk to me. I have owned Ford's my whole life, but when service like this happens, it may be time for a change. It was, I went up the interstate 5 miles, and spent my money where they want to sell vehicles. Sorry Mark LeRose Ford, you just lost 50k yesterday. The many times I bragged your service department up, I was hoping I could do the same for your salesman also. That's hard to do when you never even see one. Best of luck in the future.

Chris& danielle Blair

2022-06

There service is not good had them put a new junction box and wireing harnesses on my car when they finally got my car fixed they said my battery was not any good so the but a new battery on and changed me 260.00 for that and my still would. Not run said that my old battery must have shorted something out and that with the new part on then my car would run rough for a little while do not take you cat to them

Paulette Jones

2020-06

My mother just purchased a 2019 Festa and it was a great experience for her and piece of mind for me. Tammy and Mike were wonderful start to finsh; we started out just looking and it was a done deal with no pressure by time we left. Mom is very pleased with her treatment by both sales and service department alike. Thank you ,Teresa Filkins and Paulette Jones- Chloe,WV

Beckie Childless

2021-06

They take advantage of women that purchase vehicles from them. They have very poor customer service after the sale. Then they will recommend some shady business to help you out when they refuse to. They have lost my business and also the business of several friends and family members.

john bowling

2020-06

Terrible, Terrible salesman hang up on customers, then sales manager Hangs up on perspective customers. Should not make proposals they have no intention of keeping. I've purchased 4 trucks from Northside Chevy. They just lost a very good customer who had all his service work done there. No more.

Terry Smallwood

2020-06

They were great, they .made everything easy. I love my car and will definitely buy again or recommend for anyone to buy there. Ask to speak to Tammy Shingler she knows what she's doing. Thank to all at Mark Lerose Ford.

Lance Sheets

2019-06

I love this dealership. They are extremely friendly, professional and have amazing deals. I get all my service on my vehicles done here. Definitely recommend.

Margaret Stigall

2018-06

Awesome people. We were stranded there on our trip to Arkansas with vehicle problems. They got us fixed up and in the road again and were more than fair with the cost of labor.

Jeannie Stewart

2023-09

Always get great service.

Cheryl Lilly

2021-06

Excellent customer service. Appreciate how they take care of me and are accommodating to my schedule when my Edge needs attention.

Darlene Nichols

2020-06

They gave 3 different totals for a key replacement then refused me a receipt. Highly suggest a trip to summersville

CONNIE PERRINE

2023-06

I love this place. Customer service is excellent. Great bunch of people

Kevin Parsons

2021-06

I had a new key program in the service department, David took great care of me from the first phone call to when it was finshed

Bishop Morrison

2021-06

Salesman was good guy ill never go back their again the rip you off on trade in and the will pure pressure you to buy something

Mitzi Crawford Jackson

2019-06

the dealership as well as the service department was wonderful, they went above and beyond to provide excellent service

Anthony Bell

2019-06

I took my 2017 Fusion in for an oil change and tire rotation. Reminds me of the reasons I bought my Fusion from Mark LeRose Ford. For sale and/or service I wouldn't go anywhere else.

Donna “Guy” Manns

2019-06

They always do a good job, very happy with their service.

James Shaver

2019-06

Service department is wonderful and honest.

A Verenna

2020-06

Excellent service for our f350 truck

Adam Loggins

2023-06

Friendly and knowledgeable staff!

Matthew Coley

2019-06

Thank you for a good job

Mike Roberts

2019-06

Very helpful...Thank you

Mark Moyers

2020-06

Good customer service

Martha Young

2020-06

Very nice and accommodating

Tombo Gaston

2020-06

Fair deal

Pam Holcomb

2024-06

The best service department we have experienced everyone was so friendly and they communicated with us about everything that was being done while we waited. Will go back for service and trade in when ready.