5 (88)
326 Aviation Way, Martinsburg, WV 25405
(681) 283-8257
craftedexteriorservices.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Steve Pott
2024-03
I called Crafted after a big windstorm took off a couple of layers from my siding. Crafted came out the next day to take a look at the issue and making sure to match my siding almost perfectly. 3 days later they were at my door early on the morning replace by my siding. Polite, professional, early, clean. No muss, no fuss, no mess. Really good company.
Ron
2024-04
Crafted Exterior Services did a phenomenal job on my roof with outstanding customer service and prompt completion of the work. It was a large, high-end job, and they treated it and all facets of the work with the professionalism it deserved. Everything was explained in detail, along with alternatives and transparent pricing. Very importantly, the worksite was clean and the job was finished correctly -- something I know from past experience doesn't often happen with roofers. This is a locally owned company, not a scammy national franchise. Highly recommend above all others.
Shayna Walker
2024-04
Love love love this company. Flexible and accommodating, affordable and friendly, and such attention to detail! Also there was not a trace they had been here aside from the new roof - they were so thorough cleaning up after replacing the roof. Cannot recommend more highly. Need a roof? Call these guys. Everyone from office staff to owner is fabulous.
Taylor Cox
2024-03
Crafted recently did my roof replacement and added gutters on my home. Would highly recommend them to anybody. Wes is an extremely personable guy and was able to accommodate me and educate me on the work that was needed. The crew worked swiftly and did a thorough clean up afterwards. It was a pleasure doing business with them.
Robin B
2024-04
Crafted Exterior Services replaced my roof .. They did an excellent job.. I'm very happy with the price and the quality of work... Best customer service ever!!! I'm in Charles Town, WV
Evelyn Myers
2023-11
We can highly recommend the services of Crafted Exterior Services. Wes came out and inspected our roof and recommended a new roof be installed soon as it was deteriorating and there were places that needed a fix or replacement yesterday. He worked up an estimate and we asked how soon could he accommodate us. He thought it possible the following week if he could get the materials to be delivered. He called the following day and said we were in for the 1st of November. We said yes and thanked him for his prompt reply and commitment. His crew arrived and began work to remove our old shingles early and didn’t leave until they finished the job and cleaned up. They use tarps to catch the old bits and pieces and afterward completed a sweep of the area to insure their magnet rakes got all the nails. His team were some of the hardest working folks I’ve ever seen.A great big Thank You to Wes and his Roofing Team for a job very well done!Services: Roof inspection, Roof installation
Zach Hails
2023-11
We had Crafted Exterior Services replace our roof, gutters, downspouts, and skylights due to hail damage from a summer storm. From start to finish, they communicated very well about timelines and costs. Their crew that came out, did the roof and skylights in one day and the gutter/downspouts the next day. It looks great and they did an awesome job cleaning up. I will be recommending them to other neighbors and friends. Absolutely would use again for other projects down the road. Thank you CES!Services: Skylight repair, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Skylight installation, Roof installation, Roof damage repair
Anthony Collins
2023-10
The BEST!!! ever!!! I had a major roof issue and I was on a short time frame to get this resolved. They were awesome. They worked with me, the adjuster, the insurance company and were so responsive. The team came out, in the afternoon and finished the job that same day--working after dark to complete the job. They cleaned up and you would have never known they had been there. All the team members were polite, professional and respectful. They even helped my neighbor by fixing\ calking a small area on her house before the rains the next day. Actually, I have them coming out to quote gutters.... I highly recommend them.... Love this company.
Ron Baker
2023-04
We hired Crafted Exterior Services after years of repairing a deficient roof constructed by the orginal builder over and over again. I put a job posting on Angi and Wes responded in minutes on a Sunday. (Yes, on a Sunday) Imagine my surprise when he was over within the hour with a completed estimate for a new roof. During his visit, I expressed my desire to have a partially covered patio. He was able to help with this desire. After this brief encounter with Wes, I already knew who I wanted to hire for the job and my Mrs. confirmed. But, we did continue to receive estimates from other companies. Wes possesses communication skills and professionalism that is second to none. ( He should teach a class) He usually answers the phone on first try. But, if it goes to voicemail, he will call you back within the hour. He outfitted my home with quality shinglesfrom Certainteed and provided it with a warranty. My roof looks amazing! He really hit it out of the park in the contruction and finishing, including gutters, on our covered patio. His employees work extremely fast. If it weren't for the visual of the completed job, you wouldn't even know they were here. Meaning, there is virtually no mess when the work is done and they work quietly. (My neighbor commented he didn't even know there was work being done here). Did I mention that Wes came in under budget on my project? Ha-Ha. Yep. Call this guy now. You will be glad you did.Services: Gutter installation, Roof installation
Greg Allevato
2024-02
A great job; reasonable cost. Very professional and responsive to my questions. Installed the roof quickly and efficiently. Cleaned up like they were never there. Highly recommended.
Bridget Merceruio
2024-01
The whole crew from crafted exteriors was amazing from start to finish. The roofing crew and the gutter and downspouts crew were both very professional and courteous with each interaction. Thank you for a job well done!
Melissa Fuechsel
2023-05
I had my roof replaced by Crafted Exterior Services after seeing the crew work on my neighbors house. My neighbor could not stop talking about how great they were. I had to give them a try and was I glad I did for they did not disappoint!Wes made the whole process painless from start to finish. He took his time to explain the details on everything while being very patient with such a process as this was my first experience on replacing a roof. The crew came as expected and did an excellent job in a timely manner. Thank you for making this such a great first experience and for being patient! I will recommend Crafted Exterior Services with no hesitation!B
Sandie Grantham
2023-05
We were very impressed with Wes & his Crafted crew! We needed a roof and the minute I started making calls to get estimates, Wes called me back, came to the house, and I had an estimate same day. That prompt service is rare these days. He was so personable and a pleasure to work with. His professionalism and knowledge was remarkable. He was on site the day of installation to check on things and address ALL our concerns and questions. Hands down....if you're in need of a roof, Crafted Exteriors is the place. Our roof is beautiful!Service: Roof installation
Margaret Rice
2023-10
My experience for my new roof with Crafted Exterior Services was perfect from start to finish. Top quality of materials was used and the crew did an excellent job. Their customer service is #1.Service: Roof installation
Casey Frye
2023-07
Sharing a big shout out to Wes and his fantastic crew. I searched for a company that was not only professional, but provided good quality products at a reasonable price. Price quote was great so I signed contract expecting installation the following week.......Wes called 2 days later "We can do it tomorrow". WOW.... Supplies delivered that afternoon and Roof was completed the next day. Totally satisfied with new roof, Recommend highly. Fantastic job.Will certainly call you for next projectThank you very much 👍👍👍Services: Roof inspection, Roof installation
Angeladevi Ayers
2024-02
They were very helpful and customer oriented. Did an amazing job on my roof with great communication and professionalism! Highly recommend them. Thank you!
Kelli DeVette
2023-04
Crafted Exterior Services and Wes came highly recommended from a neighbor and former builder in our area. We had another reputable roofer come out and give us an estimate at the same time and the quotes were close but we felt that Wes really understood our concerns and would be very responsive and easy to work with. Wes and his crew finished up this afternoon and we are so thrilled with our new roof and how smooth the process went. Wes listened to all of our concerns and there were many, as my husband is a former professional carpenter and has built houses. Wes is detailed oriented and takes pride in a job well done as does his crew. He was on the job most of the time and ready and willing to address any questions or issues that we might have. The crew was top notch and did an amazing job cleaning up and being respectful of our property. I feel confident that if we have any issues down the road they will be resolved quickly and professionally. We plan on having new gutters installed at some point and will absolutely hire Wes for the job. You can’t go wrong hiring Crafted Exterior Services, you will get a beautiful new roof and excellent customer service!
Dylan Clay
2024-03
Crafted Exterior Services was great to work with on a new roof replacement. Great customer services.
Bruce Morgan
2023-04
Crafted Exterior Services is a great choice when you are in need of a roof replacement. We received quotes from four different roofing companies, of which three were very close in price. We decided to use Crafted Exterior Services because we felt the owner, who came and gave us a quote, was the most personable during our meeting and felt he was going to provide a high quality roof. He was very punctual, explained the entire process to us, and was able to start quickly. Once we decided on the shingle color on a Monday, Wes Pence and his crew completed the roof project on Wednesday. We could not have asked for a better roofing company. They were on time, quick to respond to our request, provided us with a new roof that looks outstanding, and did everything in a professional manner. Crafted Exterior Services would be an excellent choice if you need your roof replaced.Services: Gutter installation, Roof repair, Roof installation
N F
2022-04
The siding on our home was not nailed down so the wind ripped off the siding on the front and back of our house. Called crafted, quick response extremely friendly and professional. They're all about teaching you and educating on their work. 110% recommended. I've also never seen 6 guys on a roofing job at once so...make the smart decision and go with a long standing local company that cares about what they do.
Alan Hunter
2023-11
Wes and crew were great to work with very knowledgeable and upfront with everything. His crew installed my roof in a couple hours.Price was fair and work was top notch
mo monty
2023-04
Our Martinsburg home needed a new roof. We got five estimates -all from top-notch roofers. We chose Crafted Exterior Services because of Wes' professionalism, personable demeanor, accessibility and punctuality. Wes answered each one of our questions & concerns promptly and professionally. His crew showed up bright and early, by the afternoon our roof was brand new, and post-installation clean-up was thorough. Wes sent us in-progress photos and some very cool, very clear aerial shots (via drone) after the job was completed. Crafted Exterior Services exceeded our expectations and we would heartily recommend Wes & his team to anyone we know.Service: Roof installation
Tina McDaniel
2023-08
After a windstorm I had a lot of shingles that came off my roof. I t was fairly old anyway and really needed to be replaced.I talked to Wes from Crafted Exterior Services and he came by the same day to survey the damage and to give me a quote on the spot. I had another quote also and Wes’s quote was much better.Wes is very professional and also very personable and easy to talk to. Very straight forward and explained the project in detail.I had already contacted my insurance company so the next step was to wait for the inspector. That took about a week and a half. Wes came out and met with my inspector and myself. It turned out that that was a God send. The inspector didn’t really bring any of the necessary equipment needed to survey the damage.Wes ended up having to get on the roof and take the necessary pictures and mark up the damaged areas with a chalk. He did all of that for me at no extra charge at all. That is not really something that he should have had to do so I was and am very grateful.Then a about two weeks later we I was ready to move ahead with the project. Wes had the materials here within a day and we started the projects on Monday. The crew were great. The job was done fast, efficiently and with skill and great quality. It is just a beautiful job and I am getting a lot of positive comments from my neighbors. They also did a wonderful job of cleaning up after it was all done.I am very impressed with Crafted Exterior Services. Highly professional and responsive. I will use them again for any projects I will have in the future for any of the services they offer. I will also refer them to my friends and family.If you are looking for a great new roof you can’t, go wrong with Crafted Exterior Services I highly recommend them.I cant write a new review so I am just adding to this one.Yet again Crafted exterior has helped me out on my new home and two rentals.They did new roofs gutters and gutter guards and on my new home just gutter guards.Wes came out and looked at my properties. Then he gave me a quote right there on the spot. He is very competitive in his pricing. I would recommend Crafted Exterior to anybody that needs any of their services done.They completed all three jobs I hired them for timely and efficiently.They are a pleasure to work with so courteous and respectful.I will be calling whenever I have some more jobs for them them.The works was done this year 2023 in June and July.Service: Roof installation
bjr cunningham
2023-04
Wes and his team were wonderful to have service my home. He gave me a fair quote and provided pictures to help me understand what the damage was, and what work would be done. He came promptly to the initial inspection and arranged for his crew to work around my schedule. His team showed up on schedule and worked as quietly as roofers could possibly work. Of course there was noise from hammering but, there wasn't a bunch of shouting back and forth between them. They were clean, polite and pleasant while they were here, and they still completed the work on schedule. Then, they cleaned up afterward as if they had never been here. It has already rained since the new roof was installed, and we are perfectly dry inside thanks to Wes and the guys at Crafted Exterior Services. I would recommend them to anyone!Services: Roof repair for storm & wind damage, Roof inspection, Roof installation, Attic venting installation
Jeff Greene
2023-11
Very timely and professional. Good cleanup afterwards. I found a couple of nails but that's about it. You'd never know they were even here except for the new roof.
Joe Keating
2023-04
I cannot recommend Crafted Exterior Services strongly enough. Finding folks to do work on a house in Jefferson County is an ordeal. Many times service providers won't even provide an estimate if they consider the job too small. It's been my experience that, when you finally contract for a job, the crew is late, unprofessional and the quality of work wanting.Heavy winds damaged three sections of siding on our old house. I set up an appointment for Crafted Exterior Services to come out for an estimate. It was the very definition of a small job. Wes, the owner, arrived on time and was pleasant, professional and very patient as he explained what was needed for the repair. Within an hour of him leaving, we had an estimate with three options in hand.Again, Wes arrived on time the day of the job. Our house is old and siding couldn't be found which would match what we have now. He could have done the bare minimum and just slapped up the replacement pieces. If he had done that, we would have had to live with mismatched siding on a large exposure of our house. Wes took the time to investigate a place where the repair wouldn't have been visible. He took siding from this location to repair the wind damage and then put the new siding in its place (behind a grill). The phrase that comes to mind is "Above and beyond".We'll be having the entire house resided in a another couple years and I'm relieved that all I'll have to do is pick up the phone and call Crafted Exterior Services.
Amanda Rooney
2023-04
Crafted exterior services should be who you call for your roofing and contractor needs.When we first reached out to them Wes answered us on a weekend while eating dinner! He came to give us a quote the next day. He was very knowledgeable and educated us on what exactly he would be doing. The day after we signed the contract the materials were delivered to our house and the very next day they did our roof. The fastest company we have ever worked with. Wes kept in contact with us through the whole process and made everything so easy.His crew replaced our roof in a couple of hours. They were very polite and friendly. They left our yard clean with nothing left behind. They will be back out to replace our door trim next. We are excited to work with them if needed in the future. Thank you so much for your work and the effort put in to make this process feel so easy. We appreciate this business!Service: Roof installation
Beth Sedlar
2023-04
I can not give enough praise to Crafted Exterior Services for the new roof shingles on my house! Wes and his team did a phenomenal job tackling this job with the crazy heat and humidity. Wes was very upfront and went over every detail so there weren’t any “surprises” with the final bill. His team was extremely professional, friendly and worked diligently.I would highly highly recommend him and his team if you’re in need of any type of roof, shingle, gutters etc for your home.This company delivers and is top notch.Service: Roof repair
Nancy Bell
2023-04
Second time using Crafted Exterior Services. Wes and his crew once again did an awesome job. We had him do a new roof and gutters for us and we couldn’t be more pleased! His quote came way under what others were charging but still with quality and professional work. Already have had people on our street compliment how nice our roof looks! Will definitely always recommend him to anyone needing services he can provide!Wes was quick to respond and was very professional. We had wind damage to the siding of our home and he was able to come out the same day and look at the damage and give us an estimate and get the job taken care of quick and efficiently. Highly recommend him to anyone in need of repairs for your roof, siding, or gutters. He even took care of my neighbors home while he was fixing ours. Great communication from start to finish!Services: Roof repair for storm & wind damage, Gutter installation, Roof installation
James McCoy
2023-04
Wes was prompt at keeping us informed when roof was to be replaced. The roofers completed the job in one day and did an outstanding job. Roof looks great. I would not hesitate recommending Crafted Exterior Services to my friends and family.Service: Roof installation
Monday | 8 AM-5 PM |
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Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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