4.3 (67)
210 W Burke St, Martinsburg, WV 25401
(304) 596-0100
jcsmithllc.com
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Young K.
2024-05
(Updated)I didn’t know my review was removed and it is now reposted. That shouldn’t be removed.The experience with Jcsmith was very horrible and they have caused a massive headache. That has been a large time consumption to fight Jcsmith. Jcsmith created a mechanic's lien against me last August and later they and their attorney Tracey R. have threatened me with a lawsuit privately. They asked me to agree not to post negative reviews, stay quiet about the Jcsmith, pay around $30k that they could avert a lawsuit and abandon my construction and release the mechanic's lien. During the mediation/negotiations, their demands were unreasonable and excessive and they offered no compromises even though I offered to meet their demand with a completion date which was very sufficient.The construction contract was initiated on August 16th, 2021 which was good for 356 days and the relationship with Jcsmith at the beginning was pretty good. But during the construction period, everything had gone downhill as they changed their attitude that they were very hostile towards me. They had been on my construction schedule for TWO years and decided to abandon it with a lot of unfinished tasks. There was no explanation about delaying and I received numerous updated schedules they didn’t follow. I had communicated directly with the owner John Smith about the variety of the issues, especially the completion issue. I didn’t know much about them at the beginning and I did research about them. I had learned a lot of negative things about Jcsmith during the time and that was too late to not hire them. They already had gotten six-figures money from the bank and me and they stopped my construction at near completion. Plus, I still need to make payments for my construction loan.Before you decide to consider Jcsmith, according to the public records, Jcsmith created countless mechanic's liens against their own customers including me. Its HVAC subcontractor did make a lien against me as well and they agreed to the amount I paid and the lien was released. I never had a single lien before until Jcsmith dropped a mechanic’s lien on me even though I always have been paying my bills on time. If we go to court and I lose, I could be forced to pay to the Jcsmith and that would happen to you as well. If you find out that you received a mechanic's lien from Jcsmith and you dispute their work issues, that will be a big problem for you. A mechanic’s lien symptomizes an obstruction to selling your home. I checked a few other builders I met and none of them issued a mechanic's lien against their own customers.For potential customers, I encourage you to check the contractor on the public records before you decide. To avoid signing anything that Jcsmith threatens you with a lawsuit, you should look for other options whatever you find.See the pictures of what Jcsmith neglected and refused to return. The pictures show unfinished areas and cracks on the foundation walls, cracks on the new ceiling, the wrong size of the garage framing, and etc. The construction is brand new and it has been sitting for months.
Sally Walker
2024-04
Update: The owners reached out and sent a team to make the necessary repairs. They corrected all the issues and did a wonderful job! Thank you!! Updated photos below.I had "work" done 4 years ago and am now having to replace or redo everything that was done in the last phase of the project: leaky faucets (had to pay another plumber to put in new faucets), tile floor with grout coming up (will have to have this redone, second photo), and a leaking tub (will have to pay a plumber to come back to see if it can be fixed). There were issues throughout the job while it was in progress, as well: trim that did not match cabinets (still doesn't, last photo - when I pointed it out, they shrugged their shoulders - it absolutely can be matched as I had someone else do just that for another area), another tub that didn't drain (corrected), and a wobbly toilet that had just been installed (also corrected). It was very clear from start to finish that I was a low priority for the company and working with them made me not want to do any kind of home repair ever again. The first photo was their attempt to fix a sagging cabinet.They did a fine job building a laundry shoot, installing a new kitchen sink, and work completed earlier in the project.Yes, I did contact the office about the flooring in the bathroom and was told what color grout I could find to do the repairs myself. I just emailed JC Smith with additional details about the repairs.
Mark Slatcoff
2023-07
Beginning in late 2021 (specifically August 2021), we signed a contract with JC Smith LLC to have a simple addition constructed and attached to our existing split-foyer house. This entailed a new sunroom, lower basement area, deck, and siding for the entire house. The total contracted price was ~ $90,000, not an insignificant cost for the size of the project, approx. 700 sqft of new space. At the onset, JC Smith LLC was willing to work with us on minimizing the impact to our normal household routine when it came time to tie into the existing structure. The proposal process and finalization of the contract was fairly painless and reasonable. All was fine up to this point.After signing the contract (August 2021) and paying our contracted down payment (nearly 1/8 of the total budget), things started to grind to a halt. We were originally told that the entire project could be completed by roughly May of 2022. Material selection was to begin shortly after signing the contract, but did not occur until multiple phone calls to JC Smith LL were placed and finally happened in December 2021.After waiting several more months we were finally informed that our project would actually break ground. Work continued (at a slow pace) and all of the long lead items were finally ordered in March/April 2022 and were never ordered back in December like they should have been. As work continued into April and May 2022 very little was accomplished. The foundation and framing was constructed and the new roof was tied into our existing roof. Due to the roof tie-in not being done correctly, water damage occurred to a large portion of our existing kitchen. Temporary fixes were applied by JC Smith, but the area was never moisture tested or mold tested (we requested multiple times). We had multiple phone conversations with JC Smith, but were given a lot of excuses about how we “didn’t know how businesses operate”, “they were experiencing staff shortages”, “they couldn’t afford to pay for material and labor”. The owner even became quite hostile with us when we began to push to have our project completed. Mind you, this was being said to a paying customer, who had up to this point paid all required draw amounts as outlined in our contract with JC Smith. Especially now that we were ~10 months into the project. We were told they would have people on site to work which amounted to no one showing up to do anything. The promises to have people onsite went on for weeks and months.We’re now into the beginning of July 2023, we still have a damaged kitchen and our addition is still not complete. Through this entire process JC Smith has had poor communication, a lack of project oversite for their workers and a poor professional attitude towards their customers. We approached our interactions with JC Smith with the utmost level of civility and they returned hostility and a poor customer experience with the building process. It’s really hard to enjoy something that was supposed to make our house a home when all we got was a day of work per week and then two weeks of nothing from the company while having to tip-toe around staff for fear of work slowing down even further.In summary, I would not recommend this company for your construction needs. We’ve had to fight with them every step of the way to stay on task, be mindful of our existing property and finish our project in a timely manner.
Melissa Geiwitz
2019-05
We recently purchased a home built in 1896 and decided to hire JC Smith to do the extensive re-model. From the initial assessment to the final walk through, JC Smith was a top notch general contractor. The scope of work and cost estimate were both on point; no surprises or hidden costs that threw me out of my budget. The design consultant was very helpful with the new design and material choices; suggesting good quality yet affordable products that would help me achieve the design look I wanted while staying within my budget. The job foreman was knowledgeable about every aspect of the work that needed to be done and always polite and considerate to inform me of all the daily details during the construction phase. He addressed any questions or concerns I had promptly and courteously; even when I asked multiple times because I just didn't understand. ; )Even the sub-contractors that were brought in did great work! If I wanted something "tweaked" at the end of a particular job, JC Smith was quick to have their sub-contractor return and finish the work to my satisfaction. Every worker that passed through the doors of my home were considerate of the fact that it was my home and therefore left an exceptionally clean job site at the end of the day. To make sure that all the work getting done was to their very high standards, there were multiple calls and visits from none other than the owners, Mr. and Mrs. Smith. I can't say enough good things about this general contractor! Thanks JC Smith for a job well done!!
Kathy Barker
2023-05
Our experience with JC Smith has been very positive. Our meeting to discuss the job with the owner was professional, informative, and prompt. The Scope Of Work and estimate were very detailed and all our questions have been addressed in a timely manner. The design has been thoughtfully and thoroughly presented, and they have been very open and agreeable to any and all changes as we proceed with our remodel job. Based on our planning and design meetings thus far, I would recommend JC Smith.
lane higdon
2022-05
Just wanted to pop onto Google and give praise to JC Smith Construction for their outstanding customer service. My husband and I have been considering a renovation on our home or a new build for quite some time and contacted JC Smith for an estimate on the project. We were so sad to learn that the contractor we had originally selected (a family friend) was planning to retire, so we contacted JC Smith based on the reputation for quality of service in our area. I initially spoke with Sarah, who kindly squeezed us in for a visit with John even though they were already incredibly busy. We met John who came out to our home and was fantastic and put together a detailed and professional proposal, offering to work with us making any adjustments we needed based on price or size. Just based on this level of customer service, I would strongly suggest anyone considering a new build or a remodel, etc, give JC Smith a call.
Dustin Kuzma
2023-05
Worked with Chrissy and team on a custom detached garage proposal. Turns out my dreams are bigger than my wallet, but the experience was great. This was my first time working with a builder on a project like this. Chrissy was fantastic. Very knowledgeable, professionally, timely and had great design ideas. She even created 3 additional designs with full proposals to see if any options would be more budget friendly.I will certainly keep JC Smith in mind for any future projects.
Jereme Stanley
2022-05
JC Smith is a very nice company and a place to work to show off your special talents with woodworking,carpentry,excavation and many more. A total home care package. I would recommend to anyone if you wanted to learn or continue doing this kind of work.There were so many great people I worked with and mentored. The 5yrs I worked for them there were uncountless satisfied consumers. John and Crissy are awesome as a boss they are really down to earth people. They are all in when it comes to there company.
Danielle Dellinger
2022-05
I worked at JC Smith and have nothing but WONDERFUL memories. I truly loved working for a company that stood behind their work and did every thing they could to make their customers happy.John is personable, professional and great to work with. Chrissy is also professional, incredibly kind, and a great mentor. I left the company to be closer to home, but I miss working at JC Smith with all my heart. Working there was like working with family.Not only does John handle the business side of things, you can also catch him in the field swinging a hammer or running heavy equipment. He is NOT a hands-off owner. He and Chrissy are 100% committed to the business.
R Darter
2021-05
We are renovating and flipping a home, and bid out several companies to assess and evaluate a crawl space, which specifically needed a girder beam replacement, as well as several joists.From the beginning, JC Smith was professional, and their communication was top notch. Our interaction was initially with Bill, who was clear with scope of work that would be done - and all our questions were thoroughly answered. They were not strangers to the situation we had. The personal engagement that the foreman, Vonn brought to the workspace was top notch. His ambition to do the best he could was evident. No ego, friendly, and willing to entertain any requests/address concerns from the get. He was available and easy to talk to through the entire job, and finished on time and without any disappointments. His team Lee, Kristina and John, were all friendly and worked diligently, each of them prioritizing getting the job done, and leaving us more than satisfied.We truly felt all the individuals on this job went beyond expectation to bring the house level - and we were extremely pleased with the overall outcome. Would definitely recommend JC Smith, for structural work, as that is the scope of what our job entailed.
Breck Reitter
2019-05
Overall JC Smith did a quality job on our addition/kitchen remodel. Everyone at the company is very professional and they work hard to complete the job to your expectations. You will need to pay close attention to detail to make sure any mistakes are corrected and anticipate the potential for some significant delays. However, when all was said and done, we have a finished project that meets our expectations and we are very happy with it. Most importantly, the guys who work for JC Smith are highly skilled and genuinely care about the job they do. We would use them again.
Lois Sheptuck
2021-05
I had several projects done by JC Smith including a bathroom remodel, construction of 2 closets, an exterior door painted, and installation of hand rails for some stairs. From the beginning, the entire team, including the sales rep Bill Miller and foreman, Dave Lauer, were highly professional and knowledgeable. Dave continued to keep me informed of the progress and timeline of the project and was very flexible in working to accommodate my own work schedule. I am very pleased with the final completed project and would use JC Smith again for any future projects. I highly recommend.Service: Remodeling
Chrissie Storms
2023-10
So far in the proposal stage JC Smith has been very professional and upfront about there work process, open available and the work they are able to do in my unique situation. I’m very pleased with having discovered them.
R. C.
2023-05
From May-Dec 2020 this contractor performed a miracle on my cabin that is on a forested mountaintop. Getting an accurate estimate and designing a plan to rescue my place was timely and accurate. The block pier foundation was collapsing and my place was about to literally slide off the mountain. We decided to stabilize the structure by installing a temporary support system underneath the crawlspace. I had decided that instead of making new piers, we would dig out the crawlspace and install a real basement with a block foundation. The repair also involved replacing my entire floor- the hardwood flooring, the subfloor, and even all the floor joists and rimboards. The bulk of the digging work was done by hand during the hot month of August. Their crew worked very hard in the heat, without complaint. By September it was very interesting to see my cabin up on temp. stilts with all the area underneath dug out and the entire floor missing. At that time I had made a few revisions to the scope of work (adding some things to be done) and JC Smith was very accomodating to those changes. They had mostly finished up by Dec. of that year and the quality of their work is still perfect today. I imagine that 1,000 years from now my cabin will be long gone but the block and concrete from the work JCSmith did will still be there in perfect condition...a testament to the quailty and longevity of their work. Also really appreciate their willingness to drive the goat trails up the mountain to my place. Thank you JC Smith for saving my cabin!
kaydie
2022-05
I can't agree more with Danielle and Jereme.I was part of the JC Smith family for about 6 years and in that whole time John and Chrissy never stopped making things better and better for the company and they truly care about everything that makes the wheels turn.John is a wonderful person that taught me so much more than I would have ever known about construction, including a substantial amount of patience, kindness and understanding.Chrissy is fantastic and taught me alot about seeing the big picture towards the jobs final look and how to be a woman in this industry.I enjoyed every day I worked there. There were laughs and there were tears, but this can be a tough industry and some people can't handle it, which is why it is so hard to see what the fake profiles have to say. I cannot agree with a single word.JC Smith was a true family.Please don't let the fake profiles deter you from considering working with them.:)
Lauren Spencer
2021-05
After our basement flooded, JC Smith LLC made our basement a more enjoyable living space than it was before the flooding. They were professional, knowledgeable and worked with us to stay within our budget. They recommended high-quality, affordable products to make our basement look better than ever. Thank you for your high-quality work!
JR Fountain
2018-05
We hired JC Smith to convert our completely unfinished basement into a family room / movie theater and "man cave". The project also included having a full bathroom, laundry area and closet. The furnace area and water heater were to be enclosed as well. The entire experience starting from Kadie working with us to design the spaces, right through Morris aka "Dickie" and his crew bringing that design to fruition was fantastic. The transition is truly amazing and now we have an enjoyable space for family and friends to gather. I would highly recommend JC Smith for any project you may be anticipating. This project has not only provided additional living space, it has also increased the market value of our home. Thank you JC Smith!!!
Toby Degenhardt
2019-05
JC Smith LLC did a great job renovating our kitchen, bathroom and living room. The entire crew, especially Dickey, Jeremy and Jaquim were great. They were always very professional and the quality of work was exceptional! We will definitely be using them again for our next home project!
Danielle Smith
2019-05
We hired JC Smith to add a bathroom to our home. They were attentive to our wants and needs and staying within our budget. Their work was great quality. There could have been more communication from the foreman regarding work delays. Other than that it went smoothly and we would use them again!
Frank Fischer
2019-05
I recently had an electrical problem. The boys from JCSmith were there in less than 24 hours - 4 hours later it was fixed and as it turns out, it was part of the house that they had never even worked on. Great service.
Jennifer List
2020-05
We just signed a contract with JC Smith. We dealt with Bill Miller and chose to hire this company because Bill told us exactly what they could do for us and what he could guarantee. He made no promises that seemed unrealistic, but obviously strove to be honest and reasonable in his dealings with us. On top of the trust we feel in his word, he got us what we feel is a good price. When the work is done, I'll post again.
Erica Kirby
2022-05
I wish I could give zero stars. This company made me wait 1.5 months for a roof inspection (which was fine at the time), and I never received a call or email since the first confirmation. I took off work to wait for this company to show up on the day of the appointment. The day of, I sent an email confirming someone would show up at my house to inspect. I received a call 2 hours later with an "apology" saying she meant to call me the day before (again 1.5 months since I made this appointment) saying they don't have the man power to do my job. No reschedule, just totally cancelled. This is an entire time frame I could have been looking ELSEWHERE but instead had faith in a company. A simply phone call anytime within this 1.5 month waiting period could have resolved this issue, or maybe just not booking me when I sent my inquiry. So heads up - they don't have the man power to help with projects (which I would have accepted the day I book or even a few weeks later), and there's a good chance they'll still put you on the books but not tell you until the day of your appointment. And if I didn't reach out, I'm sure I'd have just been left waiting around for no one to show up.
Marsha R
2021-05
I selected J.C. Smith to do a bathroom renovation primarily because of the wonderful service and communication from Mr. Bill Miller. He is polite, prompt, responsive, and pays attention to details. I cannot wait for my bathroom work to be completed. I will update my review once the work is finished.
Joshua Kelly Edwards
2016-05
JC Smith worked on a renovation of the front of our church's sanctuary. They were professional and very pleasant to work with. They kept our space usable, neat, and clean while they worked.We are very pleased with the end result and would highly recommend JC Smith to others and we will use them again as well!
Barb Peet
2019-05
JCSmith did our complete basement remodel. From the start to the finish, they were professional and their communication was very good. The initial quote came in about 30% lower than what the final quote was, but my husband upgraded several things along the way to increase the price. Dave was our production foreman and he kept the job moving along. There were some hiccups with getting subs out to complete their portions. Our construction crew of Scott and Jim built the entire basement with care. If something was wrong, they corrected it immediately. We had an incident with our stocked freezer, but the company reimbursed us once we provided an inventory of the ruined food.Would we hire the company again? Yes. We've had other contractors work in various houses that we've owned and I can honestly say that JCSmith is the only one that I would hire again to do work for us.
Marsha Ralph
2021-05
We were very pleased with our initial consult with Bill Miller. He clearly explained the process and addressed all of our questions. Bill was sensitive to our specific needs. He introduced us to the project foreman Jereme and we had good discussion of how the work would be performed. We felt very comfortable to have Bill representing J.C. Smith and look forward to a very satisfactory project.Service: Remodeling
Paul Eisenhart II
2018-05
JC Smith came out and did a great job. They have done a lot of projects for me over the past few years and I have always appreciated their work. It is always a pleasure talking to them and they have been able to do repairs for me when other companies were too busy to help me out. I would definitely recommend them!
Amber Karn
2020-05
From the call to JCSmith to the contractor Bill that came out to scope the job to the repair guys Shane and his team our experience was great! We had a water leak in the front yard we had no idea where it was just had water sewer bills that were doubling. They came out same day to take a look and set up when they could do the repair. They worked with us with pricing that was more than reasonable! They expected to have to replace the whole line but with their knowledge and expertise they were able to find the leak close to the meter and just dig there and replace the part of pipe that had the hole and cover it back up! I am so incredibly thankful and cannot stress that enough! I recommend this company to anyone no matter what the issue! Thank you guys!
Catherine deLong
2021-05
I contacted JC Smith in November 2019 to complete some repairs on a home in Seneca Village. The repairs included replacement of a couple of roof boots; repair of the ceiling damaged because of the leak; replacement of damaged baseboards and trim; replacement of carpet with laminate flooring; painting walls, ceiling and trim; replacement of several interior doors and doorknobs; repair of porch railing; and re-attachment of an outside shutter. I found the work to be top-notch. All work was completed within the promised time frame. Bill was very professional and responsive, calling me to indicate when he was going to be either early or later than expected. He kept every appointment, and always responded to my text messages and emails. I would recommend JC Smith without reservation for prompt, courteous and competent work at a reasonable price. Thank you!
M Davis
2019-05
This rating falls in line with most of the one and two star ratings. Over a year ago a visit was made to estimate finishing our basement. I followed up in two weeks and was told the estimate was in progress. I followed up recently and asked for the estimate or a referral for another company if they were not interested. No response was initiated from JC Smith after the estimator departed on April 20, 2018. Leaving one wonder what you have to do to qualify for a response. Two stars for at least keeping the first appointment.
Monday | 8 AM-5 PM |
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Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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