The Window Store Inc

Steve Truss

2024-03

Start to finish, this was nothing but a great experience. Communication between the sales rep and the customer service reps who made all the arrangements was excellent, and they all seemed genuinely interested in ensuring we were well taken care of. Unlike some other companies that only wanted to deal with "the man of the house", TWS was almost insistent that all parties involved be available for all the decision making, which my better-half really appreciated. In the end we could have saved a few bucks going with a couple of different quotes we got, but the level of service we got from TWS was unmatched by leaps and bounds, and their offerings were as good and in most cases better than the others we looked at.As for the install of the new roof, the crew assigned to us were on time and worked their tails off! They were careful to keep the site as clean as one could expect for a full tear off, and in the end you would never even know they were here. They did a fantastic job and the end result looks great! We had big thunderstorms pass through just 2 days later that involved very high winds and hail. Imagine our fear thinking our new roof was going to get damaged/blown off/etc just days after it was put on...but it held up just fine...no blown shingles and no leaks.The supervisor on the job even went as far as to provide some additional services to an area of the house that he noticed was being destroyed by our local woodpeckers. For a reasonable additional price he cladded the area with aluminum that matched the color of the existing wood and it turned out fantastic...but best of all no more yearly patching of the damage!!I should point out that we were offered some promotional pricing for this job in exchange for an unbiased review and a few other small caveats. This review has not been swayed by that promotion...I am honestly extremely happy with this job and will recommended TWS to anyone looking for a new roof. Don't let their name fool you, these guys aren't just window people...they know their roofs and offer very good products and have the experience to do the job right. If you are on the fence, hopefully this review can persuade you to choose TWS, you won't regret it!!

Lou Luedtke

2023-05

The Window Store was able to provide high quality windows at a very affordable price. We are very pleased with our new windows. They function well and are very attractive. From the initial sales call, to design and then installation, we felt The Window Store treated us and our project with the utmost respect and professionalism. I also wanted to say the installation team went above and beyond what most installers would probably provide. They worked through some architectural problems created by the previous home owner and made sure our windows were installed properly and would last a very long time. Thank you to everybody at The Window Store for a great experience and product!Services: Window installation, Custom windows

Kyle Andrastek

2023-05

The Window Store recently replaced 18 windows at our house and did a tremendous job from start to finish. They were accommodating and informative during the sales process. We never felt that our sales rep Greg at any point was being pushy and he accommodated our needs and special requests. Throughout the measuring and install process The Window Store effectively and efficiently replaced 18 old drafty windows with 10 new state of the art windows. At times consolidating 2 windows into 1 larger window. They did a great job finishing all window frames and we were really impressed with exterior vinyl work. The larger windows significantly increased the natural light in our house. We could tell the difference right away! Our house is warmer and the furnace definitely has been running less. I would highly recommend The Window Store to any of my friends or family.Services: Window installation, Custom windows, Exterior finishing

Chris N Tracy Finch

2023-05

My husband and I replaced my mother's bay window from "The Window Store" as a gift to her. My mother choose which bay window she liked and what color she wanted. After the installment of the window, it looks beautiful compared to what she had before. This company allows financial payment plans, especially if you can't pay for it all at once. When the workers came to install the window, they laid out a cloth on the floor to help protect as best they could and put up a plastic sheet wall inside the home to help protect against the outdoor elements. The only issue my family had knowing the exact time when the custom window manufacturer company would drop off the window or where they placed it within our driveway.Services: Window installation, Custom windows

Lindsay Trankle

2023-05

We had most of our original windows replaced in our 1940s home. Not only am I impressed with the window quality, but also the quality of work done to install. Our installer Adam did an amazing job from start to finish. I was stressed about several windows due to age, size, and framing, he left me feeling confident that the job would get done correctly and without worries. The end results look great! Take a look for yourself with the before and after photos! My only complaint is the lack of communication when issues arose with having to store the windows on our own property when the install date had to be pushed out. I understand things come up, but asked that a manager would call me, no one called. Luckily, we only had to wait a week for a new install date. Overall we are happy!Service: Window installation

Brian Klarkowski

2023-05

We had a total of nine new windows installed by the Window Store in April. We waited a month to make this review so that we could be sure there weren’t any issues with the windows. We initially placed the order in October and the process was great as they came to our house to walk thru all the options, do the initial measurements, and provide a quote. A couple weeks after this initial visit, they came to do the final measurements. At this time, they determined that the size of our front window was larger than they had ever done for the style of window we had chosen. They were able to work with the factory to have a larger version of this window style built so that we could go forward with our plan. The windows were available in February, but we waited until April to have them installed so that the temperature would be a little warmer.As with any construction-based business these days, the Window Store is extremely busy and seems to be shorthanded. However, they were still able to get us slotted for our install once the temps improved. The windows were delivered first thing in the morning on the day of the install. The install team was due to arrive a couple hours later but were delayed due to completing a previous install. They arrived early in the afternoon and apologized for the late start even though they had called multiple times to keep us updated on their arrival time. Even though they were shorthanded, Bill and Josh quickly removed most of the old windows and had the new ones in place so that they could work on the outside insulation, wraps, and weatherproofing. They continued working until after 7pm and were able to get all the windows installed. They still had to complete the outside work for three of the windows though and planned to come back the next afternoon. The plan was changed due to work on another job, but they called to keep us informed. They made certain to return the following day to complete the job and quickly finished the work. The quality of the work done was excellent. We couldn’t be happier with the work done by Bill and Josh.We replaced the original 70+ year old windows in the house, so we were very excited to get the new windows installed. The windows are great and we have had zero issues. We especially enjoy the new large front window that allows us to have almost half the window open during nice weather. We would definitely recommend the Window Store to others.Here are some before and after pictures:Services: Window installation, Custom windows

Wendy Domroes

2023-10

We had a pella bay window replaced that was recalled. There was condensation with rotting wood, mold and severe air leak making frost inside and cold air inside and high bills. After a few other window estimates we chose The Window Store New Berlin based on representative Gary F. visit, demonstration, company standing, quality and cost. The install was done in 1.5 days at most Day one was Nick, Todd and Adam installers with Nick and Todd mostly just for install set up and getting the window up. Adam did most of the install which was way so much more complicated and work than I expected. Adam is a very hard worker, professional, precise, organized, clean and nic.Throughout the whole process the office and installers were in contact to let us know what is happening. We are super happy with our window. It's very well mad, looks great and all we have to do is pick our stain. I'm looking forward to being warm in winter.

Amanda Pegues

2023-09

The Window Store recently replaced our living room window with a bay window. The window is amazing, gave our house a much needed facelift, and a lot more natural light pouring into our living room now. There were some hiccups with the installation schedule (unable to install on scheduled day), but they were able to come next day and complete, only reason for 4 instead of 5.

Lindsay Knight

2023-05

I would say 3/5 for communication on the window installation. They called and told us about our install two days before, and said we had to be present during install, and if that day doesn't work, they would have to reschedule a few weeks to a month later. Thankfully my husband's work is accommodating, so he was able to switch his shift on short notice. The two gentleman installing the windows were great, and they did a wonderful job installing and wrapping our windows. 5/5 for the new windows and window install. We also did some LP siding, so 2/5 for the communication because no specific day or time was given except for the day before. A dumpster was dropped in our driveway at the end of June and wasn't removed until the first week of August, so I wish the job could have been done more quickly. They removed the siding in early July, but didn't return until the end of July to finish, so our house had about 2-3 weeks with just the Tyvek wrapping because they were waiting on materials. At first they did not put the proper wrapping that we were quoted on the house, but they came back and fixed the mistake. The gentlemen working on the job did a nice job and the final LP siding looks great, so again 5/5 for the product, the timing and communication of the project installation could be improved.

Jennifer Hammel

2023-05

The Window Store installed 9 windows in our home. They were great to work with from sales to installation. Communication was through email, which worked great for us. They kept us in the loop when we asked for updates. The installation crew was terrific. The windows arrived in the morning and the installation crew shortly after. They were not able to complete the finishing work on a couple windows because they needed more material, but they were back the next day and finished in an hour. We love the way the new windows look. We hope they will be more energy efficient than our 22 year old casement. The windows pictured are after/before. We love the consistent look of our new windows.

Amanda Hyland

2023-05

We had our new windows installed on October 5, 2021 by The Window Store. Now, almost 1 year later they are just as wonderful as they were when installed. It was a pleasure working with Greg who helped us choose our windows, Bill who came out and measured the windows, Bill and his team who installed them, and Michelle who took care of everything else in between. Everyone was friendly, respectful, and very professional. This company really cares about its customers and that the windows are of good quality and installed correctly. As I have said, it has been a year and we still love our windows. Our house still had the original windows before we got new ones. I cannot believe how much quieter the house is now with the new windows. Also we have several large picture windows, and during last winter there were no more drafts. Sometimes I wonder if the new windows are working too efficiently as the house felt warmer than it normally does in winter. The windows are easy to clean and use. I would not hesitate in hiring The Window Store to install your new windows!Service: Window installation

Riley Hale

2023-05

We purchased 14 new windows from the Window Store back in February 2022. They were more expensive than the last time we purchased window from a different vendor, but I suppose that can be attributed to inflation and other supply chain factors. The installed windows seem to be a really good product. I'm hoping we don't have any issues with air leakage or anything like that come winter, but we'll have to wait to find out. Also, I was really impressed with the installers. They worked on a really rainy day in July, and they just pushed through the weather to get everything done in one day.I did take some issue with the customer service provided by the Window Store. We ordered our windows in beginning of February, but they weren't fully installed until 7/15. The expectations laid out in our contract were 8 to 12 weeks from when the measurements were taken. It took almost twice the length of that stated timeframe, and I received no communication during the waiting time unless I specifically reached out. I can understand delays due to the supply chain and labor shortages, but they should alter the expectations in the contract and also communicate those issues with the customer throughout the waiting period. $16K is a lot of money for us, and waiting 5 months without hearing from the company was really frustrating for us.I've had much better experiences ordering windows from other vendors, and since replacing windows is largely about customer service (there are a lot of good window manufacturers out there), I'm only giving this review 3 stars. To summarize, I'm pleased with the final product, but I think the Window Store has some work to do in terms of providing quality customer service and facilitating the whole process.Services: Window installation, Custom windows

Rose Plewa

2022-05

We had a very positive experience with The Window Store from the estimate, through scheduling, and installation. We replaced all of the windows in our home, including a picture window and patio door. Prices were the lowest we found and the quality is still outstanding. Bill's team was efficient, clean, kind, responsive and went out of their way to teach us about what they were doing as they went. They caught a dent in one window during the install and immediately showed us. They were also able to fix it on-site without disruption to the project. While they weren't able to finish the whole house in one day as originally planned, they came back a week later and finished the job. They have so many orders that it was originally hard for them to find a time to finish the job, but Michelle, the scheduler and office administrator, was very communicative about the process and got us in as soon as possible. Would highly recommend!

Kate Hartman

2022-05

The Window Store Inc planner and installers took the time to learn and understand what we were looking for in the style and quality of our new windows. They were professional and enjoyable to work with. They completed replacing all thirteen windows in one day, checked in with us if we had any questions throughout the day, and verified they had completed the windows to our liking. The quality of the windows in the time since have made a great difference in the warmth and comfort of our home, and they look beautiful. Would highly recommend.Service: Window installation

Tracy Pellicori

2023-05

We are very happy with our new windows and the installation. For various reasons the entire process took about 9 months, but we weren’t in a hurry. The installers were knowledgeable and everything was perfect except for a small section of caulk. They cleaned up well. It was a good experience and I would use them again. Before and after photos added. New bay window looks awesome.Service: Custom windows

samuel thomson

2023-09

Great sales team. Great install team on time quick but very professional and detail oriented. The first thing I noticed after install was how much quieter my house was with the new windows!Service: Window installation

Kathy Robinson

2024-03

We scheduled an appointment with The Reface Experts, a division of The Windows Store at a home show in February 2024 at the Wisconsin NARI Home Improvement Show, scheduled for the first week of March. Two days prior to that in-home appointment, I received a call from a Minnesota area code to confirm the appointment.At that time, the caller said that we should reserve up to 2 hours for the appointment and asked if my husband would also be present. When I said that my husband would not be available for this appointment, the caller explained that the company owner's policy is that both the husband and wife must be present and that the appointment would not be conducted without both of us there. The caller was very quick to simply cancel the appointment when I said my husband would not be there.We have had several other cabinet improvement firms out for estimates in recent days. None of them took 2 hours and none of them had the requirement that both husband and wife must be present in order to provide an estimate. We will be working with one of them.

Keith Beste

2023-05

We have a 96 year old bungalow with windows that should have been replaced a generation ago, this spring we bought 10 windows from the Window Store. From the start Jer Gerald was a pleasure to work with, he was always very responsive which personally gives me a lot of confidence. The windows look fantastic and we are loving the benefits of having modern windows. There was a hiccup or two regarding installation, but ultimately we're happy with the results. I would do business with them againService: Window installation

Natalie Patton

2022-05

Very pleased with the outcome of my window! When I bought the house, there was a big picture window with an old school window openings at the bottom. I loved the large window but the airflow wasn’t ideal. I found the Window Store and was able to customize the window that could help expand my space and modernize it. They were very informative and I love the custom windows built!The only downside was the wait time for the window- which is like 4 months. I totally understand why it took that long, due to the customized windows and custom glass made, etc. The only thing that made the wait worse was not getting an updated progress note or something. That’s prob the only suggestion I have- provide a call or a percentage complete progress emails every month to help communicate the progress. I was just so excited for the window and I was renovating other areas, I just wanted constant updates on the progress of my home.Other than that, fantastic! Install was quick and easy and I have had no issues with the window since the install in October. Highly recommend! Before after picture attached.

Kristen Donlevy

2023-05

The Window Store did a top notch job on both siding and window installation. Everything was made in America so there were no delays due to supply chain, they were responsive when we asked questions, and the workmen were all very polite and kind.Jer, the sales guy, stayed in touch to answer our questions throughout, even after making the sale and things had been handed off to other departments.We have gotten so many compliments on the work. Neighbors have stopped on their walks to tell us about it and we have even had a few that have stopped and said “isn’t the Window Store great, they did our house too.”Overall we are incredibly excited with the work, the look, and the company. We are even planning to have them do more work since it went so well.The picture of the brown house is before The Window Store and the amazing Green is after they beautified it.Services: Window installation, Exterior finishing

Nick Meythaler

2023-10

The Window Store INC provides a quality product that looks good and is installed by a professional and responsive team. I look forward to doing the rest of my window replacements with The Window Store INC.Service: Window installation

T G

2023-05

I had a bay window removed and replaced with a single pane window and had a sliding door removed and replaced with french doors. I also had some siding replaced above what was the bay window. It remains to be seen how well the products hold up, but no real complaints about their quality so far.Communication, though, is where the low rating comes in. After the sales pitch and signing of the contract, the next step was to have someone come out and measure everything for final measurements. During this visit, I decided to make a change to the siding color I picked and the person making the measurements documented the new color. Since I have not hired a lot of people to do work on my house, I forgot that this would result in a change order and the sales person had to stop by again to capture the change. I told him to use whatever color was picked by the person who measured since we found an exact match. Instead of using that color, I was forced to pick another color that it turns out was a shade darker (I only found out after the siding installers left).Prior to the install, I was called and told that the french doors and the siding would be replaced on the same day, but not the window. I had to tell them that the siding could not be replaced until after the bay window was removed and I was asked why. I said because the siding installers would have to remove the overhang above the bay window and by doing so, would leave the top of the bay window completely open to the elements. So, that was not a good sign of what was to come.On the day of the install of the french doors and the windows, the install crew had no idea what they were actually responsible for. I told them the plan and that a second crew was going to do the siding install after the bay window was removed and replaced with the new window. The crew seemed to not understand what I was talking about, they seemed to take offense that I was trying to tell them what was going on, and it took about an hour or so for everything to be straightened out between the install crew and the office. I'm not sure why it was even in question, as this was decided (and I would have hoped documented) days before the install crew even showed up.After the door and window install, the office staff called me on a Wednesday telling me the siding installers would be there "either today or tomorrow." I asked for them to arrive same day if at all possible and I was told they should be able to make it and that a dumpster was not needed, which was in question up to this phone call. The siding installers showed up without letting me know, did not talk to me or my wife at all (and we were home all day), and left without talking to us or making sure we were ok with the install. I guess I'm lucky that in general, things turned out ok, but for the amount of money I'm paying for these things, you would think that communication and service would be a lot better than I experienced.After all is said and done, there is some damage to the drywall where the bay window was removed. Because of other damage to that same wall (not caused by any of this work), I didn't make a big deal out of it since I have to fix that wall and repaint it anyway. However, I did notice that there are a couple of big gouges on the locks/handles I bought for the french doors. This kinda sucks because that was brand new hardware and was not cheap. Now I have to live with the damage or pay more to replace it myself. I also don't know if it is a design issue or an install issue, but there was a large gap at the top of the french doors that was letting in light, bugs, and a draft. I had some leftover weatherstripping, so I put that up and now the gap, light, and draft are gone.I don't have any before pictures, so I've attached pictures of the damage to the door handles and the french doors and window after the final installation.Service: Window installation

Jacob Siegle

2023-05

Had around 10 new windows installed by The Window Store Inc. Very nice looking quality windows. A couple of install issues but the window store was very quick to correct and very professional! I am going to retrim the windows myself to white but this was big step in completing another project!Service: Window installation

Kathy Shenkenberg

2024-04

We are satisfied with how our house is all updated! We should have done it years ago. New siding, insulation,and wrapped. The work crew was very dedicated and professional. The office personnel orchestrate the the supplies and delivery dates. Everything went smoothly. In one week. We have a beautiful home.Sincerely, Kathy

Angie Long

2024-03

I can barely put into words how frustrated I am with this company. Because of incompetent installers they hired to install our windows, wrong measurements, and more, they've been out to our house to fix things more times than I can count. They even pulled a fast one on us and installed some of our windows without insulation. Today, we woke to a cracked window that was just re-installed. We felt scammed by the salesperson and wish we would have gone with a more reliable company. Complete waste of money and time.

Gilbert Siegfried

2024-01

Avoid The Window Store like the plague!! I had windows installed in my home on 5/12/2022. They did very sloppy caulking on the exterior of the windows. I contacted the sales person and was assured that the caulking would be redone properly. I did get a call from someone in Minneapolis with a run around but finally agreed the someone would look at it. Nothing was done till 9/6/2022 when the window store sent someone out to install a piece if trim to cover up the sloppy caulking. Now to top it all off, 12/23/2022 all windows had ice and/or water on them. I contacted The Window Store and was basically told that it was my problem because the humidity level is too high in my home and that the humidity needed to be adjusted, the colder the outside temp the lower the relative humidity. They sent an installer out to look at the windows. He ran his finger around the weather stripping and stated that the seal was probably just compressed. The next subzero night I did a test on two of the worst windows by taping around the complete window. The next morning these two windows did NOT have any ice or moisture. I inspected the windows and discovered that the weather stripping does not meet at the corners but leaves a small gap also the weather stripping on some of the windows moves and then the gap gets even larger. I emailed the person that they sent to look at the windows but to date I have had no response from anyone associated with The Window Store. D0 not use them, avoid The Window Store like the plague!!Service: Window installation

Megan Laib

2022-05

The Window Store did a great job! They replaced a huge picture window with double-hungs on either side in our living room and turned an un-openable picture window in our dinning room into two beautiful sliders. Installation was pretty quick for such big windows, only took about 4 hours, and the crew was very cleanly and didn't leave any mess. We'll definitely be using them for the next two phases of our window project.

Kelly Radtke

2022-05

I used The Window Store Inc to replace my roof and replace my gutters on my home in June 2021. They were very quick, completing the roof job very quickly and did an excellent job cleaning up my yard after completion. They were very responsive to my preferences regarding the gutter placement, arranging a time to walk around my property to get my wants discussed and documented. The crew for the gutter job was very polite and quick and I'm very happy with the outcome. Additionally they were very transparent on pricing and there were no added costs or fees after signing the contract. I would happily use The Window Store Inc. for future work when needed.

Babette Jachowicz

2023-11

We are very pleased with the outstanding job the Window Store did on siding and trimmed our whole house. Several neighbors have stopped by to tell us how much they like it. We had one small glitch and the company immediately corrected it. We would recommend the Window Store to anyone. Fantastic job!

Erin Phillips

2023-10

We recently had our second floor windows replaced in our nearly 100-year-old house and are very happy with how they turned out. Overall, we had an excellent experience with the company. We did encounter some hurdles when it came to install, namely scheduling issues and delays. But even in light of those issues, I was impressed with how responsive and communicative the company was throughout the process. I would recommend the Window Store to anyone I know who is looking to invest in their home.Service: Window installation