Abby Windows & Exteriors

Pam Boniface

2024-04

They did a wonderful job on my roof. The crew was awesome. They were supposed to be there by 7:30 and arrived by 7. My roof was in bad shape and they took very good care of me. They were very clean. Adam the project manager came by the next day to look my yard over and found a nail or two that he cleaned up. I highly recommend Abby Window for your home project. They do it all. I've gotten several compliments on my roof from my neighbors

William Clark

2024-04

All of the materials used and work done was highest quality . We had both windows and siding done and they look great. The only things keeping this from a 5-star rating were the length of time needed to complete the project (probably not entirely their fault due to materials availability) and I felt communication through the process could have been better.

Michael Hill

2024-02

Run, don’t walk away! When the first two estimate appointments were no call/no shows, I should have known. The original project was scrapped due to high estimates. When we changed to roofing, siding and four windows, we unfortunately called Abby again. Mistake, big, big mistake. Our sales Andrew was very nice, very thorough and convinced us our prior experience was not the “Abby” way. I’ll give Andrew the benefit of the doubt and say he was not lying, but it certainly was not the truth. This was May of 2023. 100% lack of communication, responsiveness and concern began the very next day. We ordered one type of siding and changed our minds the next day (we were assured it would be no problem at the time of our order). Given we had three days to make a change per the contract I made multiple calls, sent emails and talked to two ladies in the office asking for help in changing, I was assured a call back, which I never got. I ended up going in person to the office to cancel outright on day three. I talked to TJ, the GM, and he got the change done and convinced me to stay. Another huge mistake. Should have walked away. There were zero updates from Abby in regard to constant delays. The roofing was done about two months later (about 3 weeks after promised). The roofers were no call no shows the first appointment. I had to call to find out what was going on. The roofing did go well, though. The gutters were next, but the fascia was not put on. I was told by Abby the fascia would go on after the siding was done. This didn’t make sense, because the fascia is behind the gutter, but they are the “experts.” The windows were next, but another no call no show for the window installers. A call to Abby again and I was told the installers were delayed at another project. The following day they showed up and I asked about their problem install the day prior and they had no idea what I was talking about, they didn’t have an install the day prior. Flash forward to November without a single call or email from Abby that did not begin without a call or email from us. We emailed and called asking for the new GM name and number, with no response. Abby contracted with the manufacturer to do have their crew do the siding install, and yet again, two more no call no shows for install (this time weather related). I was told that it was MY responsibility to contact the installer with this concern, even though Abby subbed out the work to them and I had zero contact with the manufacturer or their rep. Install went ok, aside from some broken pieces of siding, dented/scratched window wrap, garbage left in yard for weeks, wood strips nailed into my planter boxes, unmounted electrical boxes and damaged light boxes (all of which were eventually repaired). A down spout was hung on an angle and never fixed (I actually told them to not come back to my house ). When the crews were wrapping up, I contacted Abby because the fascia was still not done. I was then advised the fascia wasn’t even on the original contract, despite numerous phone calls, texts and emails discussing the install. The fascia was at Andrew’s suggestion. We did a change order to get it done. Two more no call no shows for the fascia install and I was done. Canceled the fascia install. Two weeks later they call and say the fascia crew was coming that day! A call to Abby and I was told that the cancellation was never forwarded to them. Erik, who I had been talking with was on vacation (fair enough, we all need vacation), but one covers for your project manger when he’s gone, so that didn’t get passed on. I was offered $500 off my $45k project for our “troubles” and told I’d need to sign a non-disclose of my experience. I told them no, but they gave me the $500 anyhow. We copied Abby herself on quite few emails, in the email we found for her, no response from her. I. A project that should have been fun and exciting was stressful and filled with disappointment. Project done late November 2023. I do know a girl in the business, and you should avoid her

Peter Langhammer

2024-04

We started with a quote for a windows and siding project and placed an order for both projects. The follow up on the production status of the windows was good, great communication job, at the scheduled install date installers showed up at 8 am and started work immediately.Got 9 windows replaced, the crew worked through without any break in between, leaving a great impression, hard working people.Funny thing, an Ukrainian and a Russian working together, but they make a good team, working well together.New windows look good and all is well.Cleanup after the job excellent, not a single nail left behind,all debris collected and picked up, looks like nothing happened.Why only 4 stars?During quote/sales phase Nate told us that Abby only works with its own crew and this justifies a slightly higher price.The 2 guys installing did really a great job but it was obvious and confirmed that they were subcontractors, not employees.That left a negative taste, don't like to being talked into something with a fact that isn't true.The assigned "project manager" showed up twice in his white Abby truck in the driveway, but he never talked to us, the home owners , did not consider a need to come into the house and check project progress with us.This also left a negative impression.The sales guy, Nate, did show up during installation and made sure that we were happy and the project was going well,so this was good.But nevertheless I would expect that the responsible project manager in charge also verifies that the project is performing well and homeowners are happy.Can't make a statement about the siding yet, this is still a project to come. Will update with progress.

Brenda Remus

2024-04

The guys from Abby did a great job. They answered all my questions that I had. My dog already loves the easy access to our back yard.

Sharon Fuentes

2024-04

We recently had 7 replacement windows installed by Abby Windows and we're very happy with the results. The process was easy and ultimately didn't take very long at all. Michael and his crew were quick and fantastic with the installation. Would recommend to anyone!

Kelly Krause

2024-04

We are thrilled with our decision to use Abby to replace 5 windows and our front door! The windows and door are beautiful and were installed without error. The installation crews were professional and meticulous, and they went above and beyond by helping us deinstall our blinds (we tried and failed). Our sales representative was patient, knowledgeable, and straightforward. The products arrived several weeks ahead of schedule and were installed almost immediately after arriving. We chose Abby after a bad experience with a large, national window company who over sold and under delivered -- our experience with Abby was the exact opposite and we could not be more grateful! We look forward to using Abby for future projects and would wholeheartedly recommend them.

Kim Frank

2024-04

Our new windows are great. Abby kept us updated at every step. The installers were wonderful. They answered all my questions, patiently showed me how everything worked. They were on time and cleaned up everything when they were done.

Kris Laubenstein

2024-04

From start to finish our experience with Abby for replacement of 11 windows was top-notch. The superior products, knowledgeable, friendly sales associates, thorough & caring installers plus great customer service solidified our choice to go with Abby. We would not hesitate to go with Abby products & services for any of our future home improvement needs. Many thanks to Abby and her entire team of professionals.

Tasha Haase

2024-04

The Abbys Windows Crew was AMAZING. The crew was very friends, fast and professional. Blake and Trevor were just as great, they handled any of my questions or concerns I had fast and efficiently. They even stopped by a few times to check on the progress and jumped in to help the crew, I loved that! I will be recommending this company to everyone I know.THANK YOU!!

Joe Casper

2024-04

Abby Windows & Exteriors completed our windows, wrapped the rest of the facia to match and replaced our gutters. They did a fantastic job and it was a relief working with a company we could trust. We almost gave a deposit to another company that went out of business weeks later and would have lost it all! Abby's team is great, professional, trustworthy and worth every penny.

Ian Catterall

2024-04

We heard Abby Windows expanded to Madison and contacted them to replace all of our windows. We trusted them to complete our project with integrity and craftsmanship. Nate came to our house and explained the products and was very helpful through the entire process. We appreciated Laurie giving us timely updates on the status of our windows - they even came in earlier than expected. While we enjoy the new top down windows with full screens, the wooden glass slider is our favorite upgrade. It’s awesome that we know a girl!

Jessie Rupnick

2024-01

We love our new windows! We have a ranch and had Abby replace all of our windows. 3 bedrooms, one bathroom and 2 very large windows in the living and dining rooms. We chose to go with sliders and we just love the look of them, and the quality is just great. The installation crew did a great job. They were punctual, friendly, and respectful of our property. They put down drop cloths inside where they needed to be walking on our carpet, cleaned up after themselves and got the job done in 2 days instead of the scheduled 3! We couldn’t be happier with our experience with Abby.

Teachy “GrannyTeach” McTeacheface

2024-03

Abby Windows and Exteriors deserves 10 stars if I could score that many. They put new roofs on both my house and garage this year. Their crew was all business. They came, they worked hard, they cleaned up so thoroughly that not a spare nail could be found. The project manager was first rate, staying on top of everything and in communication with me throughout the project. On top of that, all this at a reasonable price. I could not be happier for having chosen to work with Abby.

Bryan Oechsner

2024-04

I will admit that, recently, I did not have the best experience with AW. And while I don't typically write reviews, I did. And it wasn't flattering.We recently had a tragedy befall our family. And while AW was unaware of this at the time they quoted a job for our home, they subsequently found out about our family's loss.Abby reached out to me shortly after the in-home estimate was complete. She was (and is) kind and compassionate. Her heart is in her work. While AW might have initially rubbed me the wrong way, the company and Abby herself are good people. They care about the community. They care about homeowners.Sometimes it is ok to air the grievances - which I did. But it is more important to give credit where credit is due and to thank people when they are kind.Thank you Abby.

Gina Serzant

2024-04

We had great service from Abby Windows. Some of the windows were on back order but we received timely updates on the status of our order and when they were in stock an installation date was immediately set. The installers were prompt and cleaned up after themselves. The windows are beautiful and give a whole new look to the house! Highly recommended.

Susan Hawkins-Masterson

2024-04

I wanted to support a woman owned company for our window replacement project, thus Abby was in the forefront. I had 12 windows, including a Bay replaced. Although it took nearly 4 months to receive the windows, it has proven to be well worth the anticipation and wait. They are beautiful, easy to operate and clean, and add value to my home. From my Sales and Design consultant, Riley, to the installation supervisor, Justin and his courteous and hard working installation crew the interaction has been a delight. Thank you!Susan and Chuck Masterson- Mequon

Lori Peters

2024-04

I had a great experience with Abby Windows salesman Mike Mitkovets. Although I was only looking to have my kitchen window replaced he took the time to work through a design that would fit my room, my needs, and my budget. Their products are so sturdy and efficient. Can’t wait for the install and be able to enjoy my new window. Thank you Mike and Abby!

Rick Sue

2024-04

Great experience. Crew was timely, efficient and knowledgeable. Really concentrated on details when installing the windows. We had 13 windows done and it was completed in less than one day. Cleanup was wonderful. Our crew chief was Mauricio.

Tanya Bohacheff

2023-12

My roof was replaced quickly and efficiently— and it was a top priority for the company to get it done before a cold snap. I appreciate that they worked with our budget and needs while not sacrificing quality or workmanship. The project manager did such a great job of estimating material that there was only a bucket of nails and few shingles left to be picked up. The PM also did a great job of managing communications and answering any questions I had quickly. And although they could have waited until Monday, the installer came on the weekend to make sure everything was wrapped up.

Kevin Fritzemeier

2024-04

I needed 1 single rotted window repaied. I called several companies to come out in a short time and Abby Windows was one of them. Informed the sales rep that showed up that we are looking for 1 window to get replaced. Informed him that I'm not making a decision today as I was getting several quotes. The sales guy wanted to know what I had already been quoted. So he could come in under what was quoted. I asked him if the installers where there own or contractors. He started that "Abby does not like W2 works as they milk the clock and do not do the best work because of it." Per the web site it sated no pressure sales but was under a lot of pressure to buy. I just needed a quote and told him I would not be making and decision till next week. Was not happy with the sales men. And by this experience I would not recommend.

Amy Fryman

2024-01

Very happy with the Abby team from ordering to installation While installing, the installer noticed an issue with the wall having wood rot from a roof leak. They were professional and patient as that repair work was completed so I could have the window installed accurately and safely. Greatly appreciative of Mike's friendliness and professionalism as well as Blake's quick response and support. I could not be happier with the team and my new windows!

Ashley Welak

2023-12

I will never do business with them again. Felt taken advantage of, and did not do as I asked. I insisted on replacement and asked for the quote in that way. A total roof replacement, we ignored for too long and I knew it was not many pieces of plywood needed to be replaced.However their sales rep convinced me it wasn't necessary. Told me only 3 pieces needed to be replaced and the rest looked fine and said it was just water. Well, they told me total cost and confirmed about the plywood. Well, guess what? They needed to replace additional piece of plywood and told me it was an extra $1,200 on the day before Thanksgiving and requested a check and needed to sign a new before they would continue any work. I felt betrayed and taken advantage of. I knew this was going to happen the extra costs. I wish he would have given me the higher price first. I went with Abby as it's women owned, and being a women household I was hoping to be treated with treated with respect and was hoping for the exact opposite of what happened. I hope the folks doing the hard work on roof earn a living wage. I am not into reviews, but I said a contract stating I needed to complete a review. Just wanted to follow through so I don’t get charged any extra fees. Sorry but a 2 car garage shouldn’t cost nearly $10,000.

Pedro Felipe de Melo Teixeira

2023-12

We started looking for a company to replace our roof since we started having some issues and ended up coming across Abby. From our first interaction through the completion of the job our experience was nothing but amazing. From the salesperson to the installers everyone was polite and caring with us and the property.We are satisfied with our new roof and not to talk about the timely manner in which everything was done. Definitely a 5 stars job through and through.

Brad Bettinger

2024-03

This was my 2nd time working with Abby Windows. The quality she provided was top notch. Both times Abby made sure to fix all and any problems we found. Her customer satisfaction rating should be allowed to give 10 stars.When we needed are patio door and 2 windows finished off I didn't even hesitate to call another contractor. Abby was the only call I made. I figured why bother calling anyone else! I knew the quality I would receive wouldn't be near as close as what Abby would provide!To much of a surprise 6 years later I was in the bathroom when I hear a loud crash. I was amazed it took this long but the upper trim piece fell out and crashed with the blind attached. The contractor only put 2 nails in it

Richard Geske

2024-04

A good experience overall. The windows seem well built. The Abby people kept us updated on the construction and the installation was great. They were quick and knowledgeable and cleaned everything up.

Gregg Piper

2024-04

1. Signed the contract in June.2. Window measurements were not taken until the third week in August.3. They resent a request to sign the contract again in October. No windows were ordered from August until October. They also changed the window frame material from wood to vinyl which I didn’t catch on resigning the contract.4. The windows showed up in January.5. The window installers installed the windows the day before the biggest snowstorm of the year and installed 2 of the 10 windows in the wrong location.6. They refunded $1000 which amounted to a little over 2% of the total cost of the job. They advertised 20% off on window installation on TV shortly after this.7. I will never do business with Abby Windows again.

Brenda Kress

2024-01

Just signed a contract for a new roof with Anthony Reyes, the sales consultant for Abby W&E. His initial evaluation was very thorough and he explained all the parts and pieces that go into a new Abby roof. Homes are a big investment and a great roof will protect the investment for years to come.I will give an updated review once the roof has been installed. Our experience has been awesome so far!

Mark Andrew Freiburghaus, USMC

2024-03

I bought three new windows from Abby Windows. It is now noticeably quieter and warmer. The subcontractors were efficient, friendly, polite, and demonstrated how the windows worked once installed. They completely cleaned up after themselves.

Shawn Sheridan

2023-05

OUSTANDING full window replacement from Abby Windows and Exteriors! 21 double hung windows replaced, including the outdated round tops in our living room. The elongated double-hungs in the squared off openings look amazing. We love them!The process started with Lauren. She is much more than a sales person. Low pressure, knowledgeable, friendly and great communication/follow-through. The Provia triple pane windows are terrific, but our confidence in Lauren leading us down the right path is what really sealed the deal! We just enjoyed the process from start to finish.Began process in October '21. Signed and ordered windows in January. We were told 4-6 months lead time. The windows arrived in late April/early May. Installation started May 23 and was completed in 2 full weeks. Our installers Clayton and Derek were terrific. (They asked if they could work on Memorial Day and we obliged...they put in a full day!) Clayton has a couple installer certifications and really knows his stuff. He and Derek have worked together along time and are a great team. They never hesitated to answer questions/concerns throughout the project...and believe me you have a few questions when they start cutting your siding!! No worries! Amazing job building out exterior framing around the windows that give our home a much needed look of depth and detail. All cavities foam filled and caulked inside and out. Could not be happier with the finished product!Thank you to...Lauren...you are the best!Clayton and Derek...skilled craftsmen and fun to have around! (Lunch consisted of them working while eating sandwiches! lol)Tony...thanks for the proper color putty...and checking in on the guys.Josh...the easy job, following up with final walk through on a job well done.Abby....thank you for putting together a terrific team with great products! We will use you guys again and will recommend you highly!Service: Window installation